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Jim M

Invision Community Team
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  1. Like
    Jim M got a reaction from pequeno in Annoucement don´t show in homepage.   
    Which announcement type did you originally select which doesn't show on the homepage? I see you're also using a custom theme so I would recommend testing this on an unmodified theme too.
  2. Thanks
    Jim M got a reaction from Chris027 in Visit Our Community Button Is Broken   
    Thanks for reporting this! We will investigate the issue and if a fix is required, one will be made in a future maintenance release. Thanks again!
  3. Thanks
    Jim M got a reaction from AintNobody in Weird forum permission 'read own topics'   
    Glad to hear you were able to resolve your issue. Anyone reading this in the future, Joey_M was referring to the "Users can see topics posted by other users?" being set to disabled. Setting it to enabled will then let users see topics by other users. This is found by editing the forum's settings and it is under the "Permissions" headline:

  4. Like
    Jim M got a reaction from abobader in Online Users doesn't always show correctly   
    Excellent! Great to hear!
  5. Like
    Jim M got a reaction from sobrenome in Online Users doesn't always show correctly   
    I am sorry to hear that the resolution was not enough through the ticket. I can certainly split your reply here to our Feature Suggestion forum if you would like or you can create a Feature Suggestion forum topic to explain your suggested change to this feature further?
  6. Haha
    Jim M got a reaction from Notplus in Forum Statistics widget take a few hours to catch up   
    Assuming you are seeing this as a logged in user and only impacted by the block/sidebar cache, there is a task which updates statistics like this. As you're using Traffic to run background tasks, it could be this isn't updating super quickly but is eventually when the task is ran again. Additionally on top of this, you're using a plugin to reformat numbers. A good way to test this would be to do the following:
    Disable all third party applications/plugins/ Make a post. Navigate your site for a good 10 minutes. Did that resolve your concern? If so, re-enable applications/plugins and try again. If it's back, it's a third party application/plugin which is related. If it's not, then you may wish to switch to CRON for running background tasks (ACP -> System -> Advanced Configuration) if you have high expectations of these statistics every ~5 minutes as they are programmed to.
  7. Like
    Jim M reacted to AintNobody in Weird forum permission 'read own topics'   
    Every forum permissions I have are;
    See Forum * Read Topics * Post New Topics * Reply to Topics * Download Attachments
    However, one strangely doesn't have 'Read Topics' - it has 'Read Own Topics' instead. I don't recall changing anything when I set the forum up, can anyone suggest why 'read topics' isn't showing. Perhaps I am forgetting a setting or option that is enabled for the forum?
    I can't find anything though.
    Please ignore, I've now found the setting. I need to get some glasses. 😕 
  8. Thanks
    Jim M reacted to Matt in Connecting Invision to Integromat   
    I've not used the service but I'd imagine it's as straight forward as Zapier.

    They have some great documentation: https://www.integromat.com/en/help/docs#general
  9. Agree
    Jim M got a reaction from Stan Jensen in site will not upgrade   
    Hi there, @Stan Jensen!
    Few things have changed around here (as you can see 🙂 ), you should have received an email detailing these changes to the email address on file as you are a self-hosted client. The main avenue of support will be through our forums here: https://invisioncommunity.com/forums/forum/497-help-support/ . However, self-hosted clients will still have email support till 2022 (please see your email for exact date as it will depend on your license expiration). It is worth noting that the support policies have not changed, just how you start a support request.
    Looks like we have an accounts and sales inquiry from you in our ticket system but no recent support tickets. I have replied to you to see what you require assistance with.
    If you did not receive any of the above emails, please ensure that the email address on file is accurate and check your spam folder please 🙂 . 
    Please also note I've moved this to our Help Support forum so we can keep better tabs on this topic.
    Furthermore, on your original subject, are you still having issues with the download extracting when upgrading? Please ensure that your file permissions are set correctly and the owner of each folder/file is owned by the correct group/user for your web server.
  10. Like
    Ok thank you. I have asked my host.
  11. Like
    Jim M got a reaction from Buttercup in Forum Statistics widget take a few hours to catch up   
    You would need to ensure your datastore folder on your server is writable. Please ask your hosting provider if you are unsure what this is. Typically, this is 777 but if you're running suPHP or suexec this may by 755.
  12. Like
    The XenForo converter for 2.2.x. is included in 4.6.7 🙂 
  13. Like
    Jim M reacted to Marc in Messages Body Text Box Not Appearing   
    Also please check that mod_security or any other security on your server is not blocking this. I suspect this may well be the case here
  14. Like
    Ok, chalk this one up to my MySQL learning curve (I come from SQL Server/SQLite--the file storage structure of MySQL/InnoDB is really foreign to me).
    Your advice to clear databases before restoring was right on point--I just didn't understand that in MySQL world, that didn't mean firing up the database engine, disassocating the objects from the database store, then shutting the works all down again [as you'd do in SQL Server or the like]). Instead, it just meant delete all pre-existing .idb files from the data store folder before restoring the file backup! (Thumps head against desk)
    Since I wasn't clearing files (and I was simultaneously assuming that my backup program was restoring folders to their same state instead of leaving existing files while copying/replacing old ones in the directory), I was on a slippery slope toward database schema corruption hell. As soon as I deleted the appropriate data folders, then restored (telling Acronis [my backup program] to restore original privileges) all was well.
    Thanks for your help, guys--sometimes when you're this new to an environment, it takes a while to get your bearings!
    -Pete
  15. Like
    Jim M got a reaction from DTL2012 in Any best practice on turning our community into an App?   
    Please be advised I have moved your topic to our Community Support forum for help from the community as this would require customization and further details that are outside our scope of support.
  16. Like
    Jim M reacted to Marc in meta tag issue   
    Also as mentioned above, please check which pages you are clicking on the links on that area leading to an incorrect location, and let us know these pages. We can then take a look
  17. Like
    Jim M got a reaction from Marc in What happened to "Client Area?"   
    Things seem to be working fine here when clicking "Support Request" in the Client Area. If you're not getting a popup modal with options for forum or submitting a contact request after clicking the Support Request button below, you may want to clear your browser's cache:
     

  18. Thanks
    Jim M reacted to Sonya* in Неверный лицензионный ключ   
    Wrong license key.
  19. Like
    Jim M got a reaction from Buttercup in Forum Statistics widget take a few hours to catch up   
    Assuming you are seeing this as a logged in user and only impacted by the block/sidebar cache, there is a task which updates statistics like this. As you're using Traffic to run background tasks, it could be this isn't updating super quickly but is eventually when the task is ran again. Additionally on top of this, you're using a plugin to reformat numbers. A good way to test this would be to do the following:
    Disable all third party applications/plugins/ Make a post. Navigate your site for a good 10 minutes. Did that resolve your concern? If so, re-enable applications/plugins and try again. If it's back, it's a third party application/plugin which is related. If it's not, then you may wish to switch to CRON for running background tasks (ACP -> System -> Advanced Configuration) if you have high expectations of these statistics every ~5 minutes as they are programmed to.
  20. Like
    As mentioned in another item on the same topic,  we are not doing anything specific here relating to the auto play of video. It also seems this is only happening since updating iOS. So unfortunately, it would seem its an iOS issue here, rather than one with the software.
  21. Like
    Jim M got a reaction from SeNioR- in IPS Software License - error contacting the license server   
    Just to add on to what Mark said, while you are more than welcome to use your software on version 3, it is extremely recommended to upgrade to the latest release of version 4 as version 3 is no longer in development and no longer receiving security releases or bug fixes.  Let alone the infrastructure (PHP, MySQL, Apache, etc...) which is required to run version 3 also is no longer supported by their respective authors so it is highly recommended to upgrade our software and your infrastructure so you are not at risk, and receive bug fixes, support, etc...
  22. Thanks
    Jim M got a reaction from Dark Marik in Third Party problem, need help   
    This is simply drawing your attention that you have a third party theme in the event you were encountering problems. If you’re not, nothing to worry about 😉 
  23. Like
    Jim M got a reaction from Mark H in IPS Software License - error contacting the license server   
    Just to add on to what Mark said, while you are more than welcome to use your software on version 3, it is extremely recommended to upgrade to the latest release of version 4 as version 3 is no longer in development and no longer receiving security releases or bug fixes.  Let alone the infrastructure (PHP, MySQL, Apache, etc...) which is required to run version 3 also is no longer supported by their respective authors so it is highly recommended to upgrade our software and your infrastructure so you are not at risk, and receive bug fixes, support, etc...
  24. Like
    That is version 3 of IP.Board, which was retired long ago and no longer works with our licensing system, unfortunately.
    When you upgrade to version 4 , that error won't happen.
  25. Like
    Jim M got a reaction from SeNioR- in Implementing Steam Oauth2 to login   
    Have you looked at our Guide here which covers the setup of our OAuth2.0 login handler?: