Jim M

Are both accounts setup as unrestricted administrator users? Are there any errors in the browser console? If you close the red warning at the top of the page does this help?

That’s a very typical sign of problems with the server processing limits. 

The upload took a little bit of time but completed for my testing on your community. The PDF is 31MB + so it will take some time. However, it completed and I was able to upload the screenshot then submit the file without issue. 

You will need to wait for the file to reach 100% uploaded in the top percentage progress bar. If you click save prior to that, it shouldn’t submit and direct you to the progress bar.
 

Ok thanks 🙂 - i'll try to work something out. Maybe it's time to change the system. Thanks for your efforts you did.

The upload took a little bit of time but completed for my testing on your community. The PDF is 31MB + so it will take some time. However, it completed and I was able to upload the screenshot then submit the file without issue. 

It is a dynamically generated URL. It is not a physical file. 

You would want to go to the member's profile (or any members profile in the ACP if you want do all) in the ACP then click the down arrow on the content count and should see the option there.

Yes, it is safe. We don't normally update changelog if we're patching but something was patched that had a changelog entry so created a new entry there. Our developers our working to resolve it.

Sorry about that. We'll be getting this fixed as soon as we can through our development cycle 🙂 .

Just talked with one of our developers and they are aware of an issue which will need to be patched concerning this issue you're encountering. Sorry for the inconvenience.

I use 128*128 and it looks pretty good ...

I just looked up your ticket and as notified in your ticket, it was escalated to our advanced support team, which can take a little longer to receive a reply than our first tier support team. I understand your urgency behind this - as it potentially impacts your site's income and I apologize for the wait but thank you for your patience as our team investigates your issue.

I just looked up your ticket and as notified in your ticket, it was escalated to our advanced support team, which can take a little longer to receive a reply than our first tier support team. I understand your urgency behind this - as it potentially impacts your site's income and I apologize for the wait but thank you for your patience as our team investigates your issue.

Sorry, did not quite understand when you said that so I apologize. I have moved this to our Community Support as customizations are outside our scope of support.

I can confirm fixed 👍

Great. Thank you.

Thank you for updating access. The disabled "Standard" login handler was mislabeled as it was actually the MySQL Database external login handler. I have deleted this for you to remove confusion. If you do need the MySQL Database external login handler in the future, you can read add it in the ACP by clicking the create new button.

Thank you for updating your access details. Unfortunately, this issue is due to one of the many third party plugins you have installed. Once I disabled all of them, I was able to access tickets in the ACP. Please disable all plugins then enable them one-by-one to find the culprit. Once you do, please contact the author for assistance.

Depending on how old your installation is, you may have logins posted there that you may not be using like the Invision Community or Facebook. The weird thing is having two Standard login handlers here. Could you please ensure that the user on file in our Client Area has full access to your ACP? Currently, we do not. I'd like to look as you shouldn't have duplicates of those.
You can read about connecting two Invision Community installations here though: 
 

Apologies for the inconvenience. Unfortunately, it is not as simple as renewing the certificate due to outdated plans and versions. I have replied to your ticket with how we can help you move forward. 

I'm afraid, there is no method to mass delete these.

For a temporary ban, I would not recommend banning the user's IP addresses. I understand looking at the UI where some confusion can happen but this is a separate segment and any IP ban is permanent and would not unban after the duration set for the member ban. If you're using CloudFlare or another reverse proxy and have not enabled "Trust IP addresses provided by proxies?" in ACP -> System -> Advanced Configuration, would be using the IP address of CloudFlare's proxy server instead of the actual user's IP address thus creating issues.
I would recommend removing all IP addresses from your ban list if this is causing issues.

Sorry for the inconvenience. There was an issue on our end which was causing this issue sporadically to some clients. This issue should be resolved now. If you're still seeing this message, please try clearing your browser's cache. If you're still seeing this message, please let us know. Again, sorry for the inconvenience. 

Thank you for reporting this issue! I have confirmed that I can also experience this issue on a test instance so have submitted a bug internally. Our developers will review and release a fix in a future maintenance release. Thanks again!