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Jim M

Invision Community Team
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Reputation Activity

  1. Like
    Jim M got a reaction from Mike Gitkos in Logging in every few hours   
    Have you tried clearing your cookies? You can also try signing out all your devices in the ACP -> Members -> your profile.
  2. Like
    Jim M reacted to Matt in Improving the Mobile App Experience   
    I don’t think you can compare the speed of a production site against my localhost connected to a tunnel via ngrok so I could record on my phone using a site in dev mode with all caching off.
  3. Haha
    Jim M reacted to Marc in Notification problem on Admin CP about account deletion   
    As much as I admire your confidence in my ability to remember every support case and be aware access details havent changed, I'm not that good 🤣. In any case, I have created a ticket for you on this one
  4. Like
    I can reproduce this, so I'll open a bug report for it.
    The CF cookies are set at the platform level, these are from Cloudflare for their bot management and WAF clearance. The software doesn't know anything about them and doesn't know that they exist. This can also apply when you integrate things yourself such as Google Tag Manager or other 3rd party javascript.
    For these scenarios, we have an input on the same page to add additional cookie information that your users should know about.

  5. Like
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

    We look forward to further assisting you. 
  6. Like
    Jim M got a reaction from Miss_B in Security Upgrade Freezes and Doesn't Complete   
    IT is located in the installation directory of our software. If you are unsure how to navigate there, please contact your hosting provider.
  7. Like
    Jim M got a reaction from Como in Icons as Links   
    There is currently not a way to use font awesome icons in the editor in version 5 as that requires some degree of HTML/CSS.
    You can make images have links by highlighting the image in the editor and then using the link toolbar in the editor.
  8. Like
    Jim M got a reaction from G17 Media in Massive Search Flood Attack   
    You'd likely want to examine the traffic with your hosting provider to determine if it is valid traffic or not. This is not really something we can answer just by the noJs flag itself.
  9. Haha
    Jim M got a reaction from Maxxius in Email advertising and other improvements   
  10. Thanks
    Jim M got a reaction from My Sharona in Warning(s)   
    Thanks for the video offer. We have been able to reproduce it so no need at this time 😊
  11. Thanks
    Jim M got a reaction from sadams101 in Massive Search Flood Attack   
    ACP -> System -> Applications -> expand System -> Search -> Permissions -> remove Guest group.
  12. Haha
    Jim M reacted to Day. in Email advertising and other improvements   
  13. Haha
    Jim M got a reaction from Cedric V in Email advertising and other improvements   
  14. Like
    Jim M reacted to My Sharona in Question about legacy offerings   
    No worries. Mine was set to drop in Oct. I have however upgraded.

    I would just like to say as well, that I truly appreciated the grace of having been allowed on a legacy plan for as long as I was. Much appreciated.
  15. Thanks
    Jim M got a reaction from Esperanto in 500 error on front   
    Do you have template cache enabled in ACP -> System -> Advanced Configuration? If so, disable it.
  16. Like
    Jim M got a reaction from sobrenome in Folder Permissions?   
    The install/upgrade utility will do a cursory check over your system. It also is available in ACP -> Support.
  17. Like
    Jim M got a reaction from sobrenome in Folder Permissions?   
    The following directories would need to be writable per your server's configuration (typically, this is 777 but may be 755 if you have suPHP or suexec or some other odd configuration), the rest can be normal:
    applications datastore plugins uploads and all sub-directories of uploads Of course, your installation may have different custom attachment directories which may also require to be writable.
  18. Like
    When a YouTube video is embedded, we already use the https://www.youtube-nocookie.com address.
  19. Agree
    Jim M got a reaction from Rene Ashmore in How to customize the "account created" email?   
    That would be for all emails using our Cloud email system. You cannot change this unless your own SMTP service.
  20. Like
    Jim M got a reaction from Mental Health Haven in Notification settings   
    There is a notification setting to switch the newsletter to opt-out on registration instead of opt-in. However, as opentype mentioned, you will want to consult your local laws before doing so.
    That can be handled in ACP -> Members -> Notifications -> Newsletter.
  21. Like
    Jim M reacted to opentype in Notification settings   
    It’s not a profile setting, it’s a notification setting. On the front-end you click the bell icon, and then notification settings.

    Every user needs to opt-in manually. There is widget to help with that.
    (Forcing the newsletter on people is not legal in certain jurisdictions.)
  22. Like
    When a YouTube video is embedded, we already use the https://www.youtube-nocookie.com address.
  23. Like
    What you experienced here is the norm of upgrading in the version 4 platform from a minor point release to minor point release. Typically, we do not show/perform these items unless they are required. E.g. like there is a large change in the underlying architecture or we raise a minimum requirement.
  24. Like
    Jim M got a reaction from sobrenome in Can't access Login Handlers on AdminCP   
    could you please elaborate with the error or message?
  25. Thanks
    Jim M got a reaction from breezy1941 in Upgrade Version 4.7.22   
    As you're on our Cloud, sometimes switching the files takes a few moments. Looks like it is ready for you now. You just need to go to /admin/upgrade to complete it.