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Jim M

Invision Community Team
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  1. Thanks
    Jim M got a reaction from WebCMS in Birthday privacy option ?   
    It's currently a setting if you don't wish to show it 😉 

  2. Like
    Jim M got a reaction from David N. in Adding a MX record affect Invision Experience?   
    You're all good. This would not interfere with emails going out of your community. If you use our Invision Community mail sending feature, emails are not sent from your domain. If you use a third-party email service, you will need to keep those records in place in addition with any you add from Google.
    With the above in mind, MX records are for email receiving, rather than sending.
    We can assist you in adding those records to your DNS which is hosted here with us. Just simply submit a ticket 🙂 .
  3. Like
    Jim M got a reaction from Teddy Rogers in Account Verification - Private Message Element Overlapping   
    Would advise switching to an unmodified theme to see if still presents itself and ensure all third party items are disabled.
  4. Thanks
    Jim M got a reaction from SeNioR- in Help me vs AI   
  5. Like
    Jim M reacted to Marc Stridgen in Can send emails. However, external mail cannot be received.   
    Alternatively, you can add an alternative contact within your client area, with a different email, and contact us using this
  6. Like
    Jim M reacted to John Horton in Permissions for Commerce menu items   
    @Jim M
    Wow! I would have never figured that out. Thanks.
  7. Thanks
    Jim M got a reaction from John Horton in Permissions for Commerce menu items   
    I would check the application and module permissions first, as that is most likely what you are describing here as the group would not have access to the app/module in question. Can read about this at the link below:
    https://invisioncommunity.com/4guides/security-and-rules/member-permissions-r305/#perm_modules
     
  8. Like
    Jim M got a reaction from Adlago in Downloads - Tag Option Not Showing   
    I have updated the topic title for you. Thank you for updating 🙂 
  9. Like
    Jim M reacted to Nathan Explosion in Can't upgrade from 4.4.6   
    Don't use the auto uograder.
    Manually upgrade...download the files, upload them to your site, change the PHP version (after ensuring that the ips4.php checker says all OK) and go directly to /admin/upgrade, or whatever it is.
  10. Thanks
    Jim M got a reaction from Chatgroup in What could cause broken QR code with google auth?   
    We're aware of an issue and looking into it.
     
  11. Like
    Jim M reacted to teraßyte in Cannot update the community - Message Error receiving   
    That's a generic server error. Look at the server/PHP error logs to find out what the real error behind it is.
  12. Thanks
    Jim M got a reaction from MythonPonty in What is the duration of the different cookies?   
    I have tagged a developer to obtain this information for you.
    This will be reviewed by our team and see how we can improve this, if necessary. 
  13. Like
    Jim M got a reaction from David N. in Poll states '1 member has voted' when 2 members have voted?   
    Would suggest ensuring you're on the latest release, an unmodified theme, and do not have any third party add-ons related to polls. 
    It is also worthwhile knowing when this topic/poll was created. There was a bug quite some time ago with something similar when it was possible to edit the number of individuals who voted. This capability has since been removed.
    If after doing the above, this is still present and it is not an old topic/poll, we would need the topic URL.
  14. Like
    Jim M got a reaction from peter.schaefer in What is the duration of the different cookies?   
    I have tagged a developer to obtain this information for you.
    This will be reviewed by our team and see how we can improve this, if necessary. 
  15. Like
    Jim M reacted to Randy Calvert in Banned in error   
    If they are using an IP address you previously banned, then yes... they would receive that error anytime they happen to be on that address.   You should be able to look up the member in the ACP and see the IP address they used and then compare it to what is in your banned IP list.  If the IP address is there (including as part of a bigger subnet block), you would need to remove it.
  16. Like
    Jim M got a reaction from DawPi in Getting a "Your account does not require validation" member message   
    I'm afraid, the solution is indeed to upgrade to the latest release as this has been resolved in the releases since yours. If it's still an issue on the latest release, we can then manually resolve it for you. However, ignoring the fix and being rather outdated is only going to continue the issue happening, among others.
    To put this in perspective, if the resolution for a nail in the middle of your car's tire is to patch the tire, you can't ignore that resolution and expect to keep your tire with a hole in it. Simply putting more air in the tire will just eventually have it happen again 🙂 .
    If you're encountering an issue with upgrading the core software, we can assist with that.
  17. Thanks
    Jim M got a reaction from JohnCourt in No Caps Topic Titles   
    Our Marketplace has been decommissioned so it would only be available if the author has their own website to sell/download it. 
  18. Like
    Jim M got a reaction from FanClub Mike in Missing canonical tag for static pages   
    A canonical basically just says "this is the main page, index this." in cases where there may be query string, URL formats, etc... Therefore, what you see there really is correct. Invision Community actually redirects / to no slash so it would not be possible to reference the /.
  19. Like
    Jim M got a reaction from sadams101 in As of February 21st, 2024, google.maps.Marker is deprecated.   
    Deprecated does not mean removed. As it says there, at least 12 months notice will be given before support is discontinued.
    You will want to check your API configuration to our guide if your maps are not displaying.
  20. Like
    Jim M reacted to Adlago in Down for 6+ Months   
    Cron command should be executed every 1 minute.
    Ask the host to edit from 30 to 1 minute.
  21. Like
    Jim M got a reaction from peter.schaefer in Firefox doesn't change topics in Activity after having read them   
    The initial items on the page (first ~25 items) are not AJAX but each subsequent load of activity is AJAX.
    If this is happening in one browser but not another, this sounds like a browser configuration or browser cache settings rule. If you use CloudFlare, server configuration to set caching headers, or anything else, this may be causing issues with Firefox. If you really want to find this, you will want to simplify your configuration. If you are able to separate your testing to a test site on a different server or separate configuration, that may help you.
    It could also even be a browser bug or oddity from Firefox (they have been having a lot lately). 
  22. Like
    Jim M reacted to Daniel F in Native solution for unread notification badge number on PWAs   
    We haven’t implemented this yet. 
  23. Like
    Jim M reacted to keysolutns in Upgrade FUBAR!!   
    This was the issue. I think I may be back up and running. 
     
  24. Thanks
    Jim M got a reaction from keysolutns in Upgrade FUBAR!!   
    You will need to downgrade to 8.1 or 8.0.
  25. Like
    Jim M reacted to Marc Stridgen in A configuration or server error has occurred   
    I have taken a quick look at your site, and before we continue, you really need to take a look at your 3rd party installations. At present you have errors being logged constantly from them, so even getting to the error messages you mention here is proving difficult. 
    Currently you have:
    A banner at the top of the page stating you have PHP8 incompatible items present. Thos will break things, and you need to address this
      36 x 3rd party applications. 16 of these are stating there are updates, so at least 16 are out of date, and there is no guarentee the others arent either. You would need to check. I would highly suggest checking and cutting back on these where you can
      28 x 3rd party plugins. As with the above,  there are 3 of these showing you they are out of date at last, and it may well simply be the others dont check for updates. 
      You also have 3rd party themes that are showing out of date on there.  
    For context here, just of the 3rd party plugins & applications, there are 222 3rd party hooks, meaning 222 possible points of failure outside of the main software.
     
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