
Everything posted by Jim M
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Gallery, Attachment and Download storage...
You can certainly you Amazon S3 or another S3 storage. However, all your storage needs to use that.
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Cloudfare timeout my site is down
Glad to hear that it is resolved.
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Cloudfare timeout my site is down
Unfortunately, I am not seeing any issues on your community. Please try to clear your browser's cache. If you're still having issues, could you please elaborate on what those issues are?
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Slow response from community in the cloud today
Apologies, as mentioned in your ticket, we are aware of the issue. As of now, things should be getting back to normal or normalized.
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Cloudfare timeout my site is down
Sorry for the inconvenience. Things should be fine now.
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Gallery Albums show "0" Images
The upgrade step which Daniel referenced earlier, is still an open item on our end so has not yet been included.
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How to permit users to hide posts but not first post of a topic?
Hiding is a global permission set. There is no granularity there to allow for posts but not the first post, I'm afraid. You can, of course, submit a feature request in our Feedback forum.
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Moved site got issues
You will want to review your settings in the ACP. Typically, this will outline any changes on the storage system. However, it is mainly the items there under Advanced Configuration which require modifications to your file system. For example, cron, template disk, and data storage.
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Moved site got issues
Glad to hear that. You'll want to recheck your configurations, they will outline any changes.
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Cannot delete the posts of user?
As mentioned, you will need to run a recount then.
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Cannot Trash Notifications
You will not need to. You can complete the report and then delete them in mass.
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E-mail notification IPS 4.7.21 and Community Answers
Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Moved site got issues
This is likely due to another error on the page for validation or your server is rejecting the change. Please check the form for validation errors, no matter how small they may be (e.g. look at the cron task if you're running that). Alternatively, if there are no validation errors, you'll need to contact your hosting provider to ensure that your host is not rejecting the post command to save the data.
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The Table of Contents only shows one heading while in my text I have 4
Blocks do cache, have you awaited the block to clear cache?
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Downloading PDF attachments does not work
Do you have an example URL that we can take a look at?
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Cannot delete the posts of user?
You will need to recount the posts now after deletion if you are merely talking about the count there. If you are actually still seeing the posts, please let us know.
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New creator plan forum needs set up
Sorry for the inconvenience here. Sometimes it can just take a few minutes to get running. Looking at it, it looks to be online now. Please let us know if we can be of further assistance.
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Site Down - 500 Error - CleanTalk Antispam, Maybe
Yes, as a Cloud customer, you can start a ticket in the Client Area by going to Manage Purchases -> click your package -> Support. Alternatively, as a cloud client, you can just email support.
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Site Down - 500 Error - CleanTalk Antispam, Maybe
Please be advised I have moved this to a ticket for you. In the future, please submit site down errors as a ticket.
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Upgrade failed
You will want to have your hosting provider evaluate the ownership and permissions. Keep in mind it is Sunday and while we provide support for critical issues, it will be delayed. Additionally, our policy is a reply within 72 hours and you have received replies significantly sooner than that.
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Can I block a specific email domain from registering?
Yes, you can do this in ACP -> Members -> Ban Settings.
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Forum icons missing
Sorry, custom CSS is outside our scope of support, please post in the Design and Customization forum for assistance from fellow clients.
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Forum icons missing
This would require custom CSS at this time.
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Upgrade failed
The following file is either not accessible by your server or is outdated. You will want to reupload the file and if you're still having issues after that, please contact your hosting provider. /applications/calendar/sources/Event/Event.php
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No Reported Content Icon on Phones
While the report icon does not show directly on the mobile navigation, they should see a notification over the menu when there is a notification (see the 45 below)