Jim M

You will need to login to their user area where you created your key with them.

You will need to contact your hosting provider to ensure that PHP sessions are correctly configured :) .

As you are so far behind, you will need to upgrade to PHP 8.1 (run the script I mentioned above and if it checks out OK) and then do a manual upgrade. You won't be able to run the ACP auto upgrade.

You will need to complete the report and then you can delete the whole report, if you choose. I have submitted this internally to review further but that is the current workflow.

Please keep in mind that you submitting a topic for support is that authorization for us to go take a look at your ACP. You can always remove the credentials if you wish for us to ask each time. Please ensure your credentials are valid. Looks like you require an email address on login but provided us a display name.

I can take a courtesy look at your configuration and system logs but apart from that, we will require you to contact your email provider for any issues. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Keep in mind that we are telling you about the sending server/provider, not the receive email address which you are stating further here.

To edit your theme, you would go to the front-end and click your display name -> Theme Editor.

Using the automatic option is fine on our Cloud.

For version 4, you will need PHP 8.1 and need to ensure that you're PHP meets the base requirements outlined here:

Yup, that is what I was using.

Are you still sending via the same email provider? That is what you want to check

Which of your sites are we looking at here? Currently, the one you marked as responsible is half installed.

While I understand your position, we have no evidence at the moment to detail that there is an error on our end. No email errors, no system errors, etc... Thus, the email is being sent out and just simply not arriving in your inbox (for whatever reason). Due to we have no control over your email once it leaves our application, this falls outside our scope of support.

I'm afraid, the ACP credentials are still not working.

Thank you, that helps. Please note that what you're seeing in reported content is that the content was deleted but the report is still active. You will need to mark the report as complete if you are done with. This functions in this manner as you may take action on content but want to acknowledge or speak with the reporter, etc...

Apologies, as mentioned in your ticket, we are aware of the issue and working to resolve it. As of now, things should be getting back to normal or normalized.

Sorry for the inconvenience. Things should be back to normal now, something issues may be quick which aren't directly registered for long. You can check here and see that there is a down report which was provided and corrected: https://status.invisioncommunity.com/statuspage/invisioncommunity/1426141

Unfortunately, the access details are still incorrect.

Images are loaded directly from your server (or storage configuration). We do not process them or do anything once they are saved on your server. You can check this by we use a standard img tag with a URL reference to the image location on your server. I would advise disabling all third party applications, plugins, and removing custom Javascript and switch to an unmodified theme to test. If you are using any adblockers or anti virus or any extension on your browser what-so-ever, I would recommend disabling.

Unfortunately, you would need to contact your email provider of further troubleshooting here as there are no errors on our end preventing the email from going out.

There is currently not. This would require some form of customization in order to do. Alternatively, you can leave a suggestion in our Feedback forum for this.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Could you please clarify what notifications you are referring to? Are these your own notifications of content on the front-end, admin notifications in the ACP, or where? It is important to note that some notifications cannot be deleted or purge on their own per settings.

Could I confirm this is the latest release of 5.0.8? Want to say we had a similar issue on a previous release so just want to ensure you're up to date.