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Jim M

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Everything posted by Jim M

  1. Jim M
    Would recommend checking out ACP -> Support to see if you have any database qualified issues there. If you're not running InnoDB, that is recommended. Additionally, upgrading to MySQL 8, if possible, will provide a little performance benefit. Finally, the issues there seem to be related to searching. MySQL search can take a little time. If your users are performing a lot of searches and expect fast results, ElasticSearch may be something you wish to evaluate.
  2. Jim M
    Is this only in dev mode which you are receiving this error? I see some Whoops namespaces in there so want to confirm
  3. Jim M
    Are these email notifications? If so, have you confirmed that emails are going out without issue in ACP -> System -> Email Settings? Additionally, are the users online when the new content is posted? If so, no notification will be dispatched. Could you please provide an example of a member who is having issues with this and what they are expecting to receive notifications for?
  4. Jim M
    Thanks, I moved this to a ticket so we can see what is happening here. Please check your email for further correspondence. This was the quickest ticket ever 😄 . This is actually due to some internal changes on Cloud. This should be fixed soon. Sorry for the inconvenience!
  5. Jim M
    Is this yours or you got from a user?
  6. Jim M
    The only statistics would be in the ACP Dashboard blocks, Statistics module, and the front-end blocks (if you want to display them). I'm afraid, we do not have any which we recommend.
  7. Jim M
    Moderation tools on the frontend.
  8. Jim M
    Glad to hear you were able to resolve it.
  9. Jim M
    Unfortunately, I am not able to reproduce this either. I know iOS has lately added privacy controls on allowing an app from copy/pasting. This has led some apps to not clearing display the "Paste" option in text areas and I have to click a blank space for the permission approval dialog box to pop up. If we can get iOS version and a screenshot of what they're seeing, that may help finalize if this is something we can fix or it's beyond our control.
  10. Jim M
    The issue is derived from the datastore writing at the moment so I would do that first. Once that is resolved, you can try recovery mode if there is still an issue.
  11. Jim M
    Looks like you have the software files in both the root directory of your domain and a folder called "forum". The folder called "forum" is actually where you are operating the software. Once I uploaded the constants.php there, recovery mode works. With that said, it looks like there is an issue with writing datastore files to your server which is creating issues. Please ensure that your server has proper permissions and space. Please check with your hosting provider if you are unsure how to do this.
  12. Jim M
    What action transpired prior to encountering this? Have you deleted or done something to the database? Unfortunately, MySQL management is outside our scope of support so if something has happened to your MySQL server which has truncated a table or caused data inconsistencies would be outside our scope of support. Our only recommendation would be to restore the database from a backup when it was correct.
  13. Jim M
    Unfortunately, that is not something which I can reproduce on my own test community that has spanned a similar period. You may wish to upgrade to the latest release and test again.
  14. Jim M
    You would want to ensure that your dates there for the range match what the overview is pulling. If not, these would be two different stats.
  15. Jim M
    No worries. I certainly hope the surgery goes well! We certainly appreciate that this change was a departure from what has been done previously and that even though we've been doing this for almost 2 years now, some are not frequent support users. However, it is important to remember that even though things change, you aren't losing anything. We do ask for you to give it some time. We have had some extremely strong voices against it but everyone who has used it, enjoys it more. We think it is important to have a support community rather than direct tickets when after-all, we sell community software and have long been saying for years forums are great for support. This has been our "eat your own dog food" moment 🙂 . Please note that you should have an email in your inbox asking about further details so we can assist you. Please reply to the email once you have added those. Thanks.
  16. Jim M
    I'm not quite sure I understand how or what you mean by "Excel Export". Could you please clarify?
  17. Jim M
    Sorry for the confusion. You will want to be on cron. That statement was stating if you are not on cron already to switch but if you're on cron, you will want to just let it process and ensure your server is properly configured. If you have given PHP memory and processing beyond what your server can handle, it may cause an overload on your server as the software things it can handle x when it can't.
  18. Jim M
    Thank you. I have added this internally for review.
  19. Jim M
    Is this all coming from a Safari browser and copying a URL? If so, this may be a Safari issue. Have they tried copying/pasting the same URL elsewhere?
  20. Jim M
    Rebuilding the search index is a slightly intensive process but the background system should be prioritized in a way which offloads this and doesn't bring down your server. If you are not running these via cron, you may see a little bit of a performance issue. You may wish to check this in ACP -> System -> Advanced Configuration.
  21. Jim M
    The error should be logged in detail in ACP -> Support -> System Logs. If you have any further questions, please let us know.
  22. Jim M
    Please note that Gary is not an Invision Power Services employee. He is a client. I am sorry that you do not appreciate the new support workflow but you have not lost any support 🙂 . The same flow would have happened here but I can certainly pass along your concerns to our management. I have transferred your issue to a ticket because it will require further digging by our team to see what is happening in this particular topic here to cause this issue. Please watch your email for further correspondence.
  23. Jim M
    Support is direct here and the same level of support which you would receive via email but you start here in our community. As many individuals have similar questions, this gives you a space to search and receive help from similar experiences. It's worth noting that our typical business hours are still 8am to 5pm Eastern and our response time is within 72 hours.. However, we are a global company so we do respond outside of those hours. Our community also gives the ability for fellow customers to assist you during our off hours. We do have a member of our support staff out this week so are a little behind so I apologize for any delays there. As this is a theme issue, I would suggest switching to an unmodified theme and trying again. If you're still having issues, please disable all third party applications/plugins and try again. If still having issues, please ensure all access details are up to date on file and we can take a look.
  24. Jim M
    I'm afraid, we do not offer the Classic in a monthly term. It is only available yearly. If a low monthly rate is something you're looking for which includes hosting, you can look at our Cloud as an option 🙂 .
  25. Jim M
    Please go to ACP -> Support -> ensure you're running UTF8MB4
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