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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Sorry, I am not quite sure what you mean here. Could you please rephrase?
  2. This looks to be from a Login Provider which you need to verify but I cannot verify that with just that specific segment. I would recommend resolving from the space issue on your MySQL server first. Then verify any of your login providers to see if this helps resolve your log issues.
  3. This would be an issue with your MySQL server not having enough space, I'm afraid.
  4. Thank you for clarifying. I have transferred this to a ticket so we can take a closer look. You will receive further communication via email.
  5. Could you please clarify what the "Expires" column is from then? As this is not, in the core software on ACP -> Members -> Members.
  6. CMS Records would hold any attachments uploaded to the record itself through a field.
  7. Could you please clarify what you mean by modified? If you have customized the code with a plugin, template, or otherwise, you will want to contact whomever did this as it would be outside our scope of support. If you mean something else, please elaborate.
  8. There are a lot of user lists so we want to be sure we're looking at the correct list here. Are you referring to the member list in ACP -> Members -> Members?
  9. Thank you for providing access. Things seem setup correctly so you would need to ensure that both the following Apache modules are configured correctly on your server: mod_setenvif mod_rewrite Please also disable CloudFlare to ensure that the authorization headers are able to be passed unimpeded.
  10. Is your MaxMind subscription active? Are you using a reverse proxy by chance? For anything further, we would require access to your community's ACP to investigate: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Thank you for disabling CloudFlare. Unfortunately, items 2, 7, and 9 are ones which I can reproduce. For 7 & 9, as you're using NGINX with custom rewrite rules, I would suggest disabling these to see if this is creating any issues here or switch to using Apache. Unfortunately, NGINX is outside our scope of support. For 2, it looks like PHP session handle is creating an issue here so this is a server issue rather than a software issue.
  12. Unfortunately, same thing: Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Please try logging in with the exact access details provided. You may wish to hire a server administrator if you are unsure or uncomfortable how to setup FTP access correctly.
  13. Do you have an example URL which you can provide us? Following a few old URLs I found on Google, the redirects from the converter are working without issue: Example URL: https://forums.musicplayer.com/ubbthreads.php/topics/3094625/best-way-to-get-fm-dx-in-a-rack It may be the user itself does not have access so if it comes to that we may need to know the user's display name.
  14. Please check the below topic and see if your cache has been cleared in the datastore
  15. Unfortunately, it is failing to provide a directory listing. Please double check and contact your hosting provider/server administrator for assistance.
  16. Please double check FTP /SFTP credentials.
  17. Please disable 2FA and add FTP/SFTP access details for assistance on this.
  18. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Yes, you'll want to reach out to your hosting provider for assistance. I'm afraid, hosting support is outside our scope of support so how to enable it in PHP would not be something we can assist with.
  20. No worries! Like taking your car into the mechanic, the issue always disappears 😄
  21. Your system is still showing with modified files in this area, you would need to replace the ones from the Client Area in order for us to assist further.
  22. Please be advised I have marked this toa developer to further review.
  23. Is there something particular you're performing when accessing these pages? Unfortunately, I am not seeing these errors directly by accessing them. #1 you likely are missing a file if you're still seeing this error so you'll want to upload all files from the Client Area again. The rest of these look like they could be database related. Did you have any errors during install? We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  24. How did you add yourself to the subscription? Did you add yourself via the subscription menu and give it to yourself free forever? If so, there would be no cancellation via the front-end. You would need to delete the subscription package in the ACP.