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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Looks like your site has been restored but that value exists so I have created a ticket to see what is happening here during this upgrade step and see if we can resolve this before your next attempt. Please see your email for further correspondence.
  2. While ACP access works, FTP access is not working. Please verify and update both to ensure they are both working.
  3. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Jim M replied to TIPF's post in a topic in Technical Problems
    Sorry, looks like the error was not included. Could you please reply with it?
  5. Could you please provide a link to the post and the user ID trying to edit it?
  6. Checkout page is definitely available to administrators and any group you wish to have available to it 🙂 . Making it temporarily available for yourself, if you do not plan to allow it indefinitely, when doing activities like this would be advised.
  7. I would advise reading through all pages of the language system guide, if you struggle to find a key, there are tools present such as the in-line key word viewer and visual translator (aka quick translating) to help you. I'm afraid, translating our software itself, is outside our scope of support and so is asking what key is what string, etc...
  8. Can use the language system to change any string in the system:
  9. I've transferred this to a ticket which we can discuss your options available to you. Please check your email for further information.
  10. A reward is an option on posts, which you "reward" someone for doing something. It cannot be assigned via the ACP or automatically so you could use it for what you want but it would include some information on the front-end on random posts and highly manual process.
  11. That is a reward, which is a little different than manual assignment.
  12. A badge in the Achievements system can only be assigned once. If you would like to see this in a future release, I would recommend posting this in our Feature Suggestion forum. Otherwise, yes, this would require an add-on/customization to get what you are looking for here.
  13. Jim M replied to kalin's post in a topic in Technical Problems
    It would be advised when converting to UTF8mb4 to always use our conversion tool, as it does seem there were a few issues here.
  14. Sorry for the inconvenience. I have resync'd your license data in ACP -> System -> License Key. This should be resolved for you.
  15. Jim M replied to Davyc's post in a topic in Technical Problems
    You're very welcome. Glad you got that sorted.
  16. Jim M replied to Davyc's post in a topic in Technical Problems
    You will need to remove the redirect from your current URL to your new URL in order to use the reset tool. This will only need to be done temporarily so our tool can see that our software is not present any longer at your current URL.
  17. No worries. Happy to help 🙂 .
  18. In the "text to show" field there in my screenshot, simply put {terms} in there. Just to clarify, this field can be found on ACP -> System -> Terms & Privacy Policy
  19. Yes, the Spam Defense system should check social logins as well.
  20. Please ensure that you're logged into the same account which has purchased the add-on from our Marketplace and is authorized for your community/license.
  21. Please see the description of the "Text to Show" field, it has several options available there which will insert texts with links for you if you are unsure how to use HTML to generate a link there:
  22. Jim M replied to Schaken's post in a topic in Technical Problems
    You would need to utilize this code in your theme or another template syntax area. You would not be able to utilize it, I’m afraid, I’m the WYSIWYG editor.
  23. You will need to reach out to your hosting provider then as it is having an issue communicating with the Marketplace server.
  24. Jim M replied to LiveG's post in a topic in Technical Problems
    It is currently not available as it requires a member id currently to track if it's been viewed, among some other technical items. You can certainly add this to our Feature Suggestion if you wish to propose this for a future release. With that said, you can have Announcements, Guest Privacy & TOS bar, and custom blocks tailored to guests if there is messaging you wish to get across.
  25. Please check the "Guest Options" in ACP -> System -> Terms & Privacy Policy