Jim M

Could you please confirm those invoice IDs from today? From invoice 149, I am seeing only one transaction here so I would like to get a larger sample size. Additionally, I am seeing that you are utilizing several third-party add-ons which interact with Commerce. I would suggest disabling them all to see if it is related. Additionally, you are not on the latest release so that is something which upgrading may assist you with.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Glad to hear you found a possible solution on forums here. They are great resource to find out what other administrators are facing 🙂 . For other user's reading this topic, this is an example topic:

Your license is indeed restricted to the URL, not the domain or sub-domain. When switching from HTTP to HTTPS or www to non-www, you would just need to re-add your license key to the ACP -> System -> License Key. It does not require a full license URL reset. However, in this instance, I have updated your license URL for you.

Glad to hear you've found the cause!

Are you stating that the title in the ACP is emptied? If so, I am unable to reproduce this on 4.7.0. Please disable all third party add-ons and try again. If you're still having issues, could you please provide the URL of the feed you're attempting to import?

Please be advised I have marked this to a developer to comment on what is happening here.

Is this happening on all your Downloads' files or just one specifically? If the latter, could you please provide us the URL?

Could you please clarify where you're seeing that count? Keep in mind some database tools like PHPMyAdmin will cache table row counts at certain sizes. In your database, I am seeing roughly 2 million posts in your post table.

Generally, these issues are very specific, so I have moved this to your own topic. Could you please us know which site this is of yours and update your credentials on file?

Glad to hear you were able to find the issue. Do you mind sharing the third party application which caused this? It will help other users who may stumble upon this issue as well.

The search index would not impact email addresses on accounts. This would only effect searching and some small other areas of our software. Regarding images, could you please provide us a link to the topic and question? Please also update the credentials file for your community so we can login to the admin area and front-end.

Unfortunately, I am not seeing this on your account which is on file for your user here. Is this on a different account? As you are a member of our Cloud, we handle this for you. We have various backup plans in place. Should you require them, please submit a ticket and we can assist you in restoring it.

Likely that would mean that the card details are not correct and being denied from Stripe.

Did you create your Invision Community admin account with the same details as your account from your converted forum? If so, that is intended. The system will do it's best to merge accounts that exist already. However, will keep existing items in place like join date, profile photo, etc.. but add in new data like posts, messages, etc...

I'm afraid, that we do not block connections on our end. Could you please have your hosting provider run a traceroute and provide the results? There seems to be some disconnect here

It looks like the Purchase got marked as expired. Was this something which you have done here on purpose?

Believe there is some confusion here between the Live and Test URLs. The Live URL, you have been able to reset every 6 months. The test URL on the other hand, has only been able to be reset when the domain on the Live URL is changed and has to be reset by us. If it is fixed, I am unsure what you would want inspected. Could you please clarify? Any bugs with third party add-ons or templates would need to be resolved with the appropriate authors. If there is an actual bug involved with the core software, the author would then be able to report that to us but I'm afraid, we would not be able to troubleshoot third party code. It looks like this key may be wrong or not present as I am seeing this as well. I have reported this internally to be resolved. Thank you for reporting! This is not an issue with Time Zones but rather the time being reported from PHP from your server is incorrect. Unfortunately, this is coming directly from PHP so would not be an issue with the software, I'm afraid. This would be remoteservices.invisionpower.com . Please note a 500 response code is expected if you simply make a request outside our software (i.e. directly through your browser).

"Core CSS" refers to our CSS in themes. These are the files not added by yourself or your theme's author.

You would need to contact the author as the standard to install is to have it on the same version which you are on so they would need to update it. I'm afraid, there is no other means at this time.

Excellent! Glad to hear.

You're very welcome. Glad we could assist 🙂 .

This has been adjusted for you now. Sorry for the inconvenience.

You ran the requirements checker on your PHP 7.4 which, as you stated, is working. You would need to run it on the PHP version you're attempting to upgrade to which is not working. To fix the collation issue, you would need to run the converter as mentioned.

That specific issue would indicate you're missing the mysqli extension for PHP. As mentioned by my colleague, please ensure everything is installed on your PHP that is required by using this file: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/