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Jim M

Invision Community Team
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Everything posted by Jim M

  1. Have you tried disabling all third-party applications/plugins then issuing a test article? Additionally, have you considered only allowing the "editor" group to create articles on the front-end? This could eliminate the need for this third-party plugin you're using.
  2. For specifically topics, as in your screenshot there, this would require a customization. As the "Group Formatting" field for groups, would change the group color in this particular case.
  3. Sorry, we do not recommend making manual queries, nor do we support it. If you make a manual query, it is your responsibility to ensure you have retained backups and if it goes wrong, you will need to restore those backups.
  4. This is likely that CloudFlare or your server is blocking the request from Zapier. You will need to review your CloudFlare or server logs to determine this.
  5. An update to this - a colleague reached out to me and said that upgrading to 4.7 should fix your corruption issue with theme resources as it should replace them. Please try that now and let us know how it goes!
  6. Please check your email for further correspondence. Thank you.
  7. Sorry, this would require a customization as it is not directly available in the software. You can, of course, provide your suggestion in our official Feature Suggestion forum for further review. Most moderation actions will appear in these topic summaries, such as locked open/lock topic, etc… If you see any not included, you can of course request these with your use case, as mentioned above.
  8. You would need to ask your hosting provider to restore these if you do not have direct shell access, as PMA is creating issues here, I’m afraid. You may need to ask your old hosting provider if you can obtain back ups if your current does not work. As this is related to data being exported or imported from the database level, it is not something we can resolve from the software side.
  9. Are you saying the successful transaction there generated 2 or that there were only 2 overall? If the latter, it is because 1 failed. You would need to see why it failed to explain that. I would also recommend upgrading to the latest release to see if this helps.
  10. This would not be in the software but a hosting support question.
  11. Thank you, I have made the Alert inactive and transferred this to a ticket so we can take a closer look at the content. Please do not delete this alert and please make your staff are aware as well.
  12. Jim M replied to LiveG's post in a topic in Technical Problems
    You're very welcome! Glad we could be of assistance.
  13. Please disable all third-party applications/plugins as you have quite a few installed, of which some require updates.
  14. Jim M replied to LiveG's post in a topic in Technical Problems
    Please check your settings in ACP -> System -> Contact Us. This will display what you have configured. You have the option to send the email to the same email that you have configured as your incoming email address or a custom email address. Ah, Randy beat me to it 😄
  15. Jim M replied to eliteone's post in a topic in Technical Problems
    Excellent! Glad you're all set.
  16. As mentioned by Randy, you will want to ensure that the URL you are installing at is 100% what is on file down to HTTP/HTTPS and www/non-www. When going to the URL we have on file, I am seeing an installed software so looks like you got this working but if you did not, please clarify.
  17. If you run these manually on your MySQL server, do you get the same results? Are there any other database related errors in ACP -> Support?
  18. Sorry, our core software does not allow keys to be imported. Are you referring to a third-party application/plugin perhaps? If so, please contact the author in their preferred support avenue. If you are referring to something in the default software, please elaborate.
  19. As mentioned by others in this topic, this looks to be the alert system (issued by your moderator) and a theme bug. You'll want to work with your theme's author to resolve the issue.
  20. Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  21. Then what you’re experiencing is intended with the profile photo, join date, etc… Please let us know if you have any further questions.
  22. Yes, we recommend 8.0 but 7.4 is going to work fine and is compatible.
  23. It looks like you had numerous Javascript errors. After clearing system caches in ACP -> Support -> Clear System Caches, this has been resolved so they should be able to post. If you're still having issues, please clear your browser's cache as well. If anyone is still having issues logging in, we would need to know the exact user.
  24. I have moved this to a ticket to better discuss what happened here in private. Please note that plugin not compatible with the release you are on will not show up in the Marketplace in the ACP. This is something which we impose. As you see from your link, it is not gone from the Marketplace.
  25. I have removed the demo features so you should be good now. Please do not remove these items with CSS when asking for support as it will complicate and prolong the issue you're encountering. Additionally, please see the email we sent you regarding the copyright/branding notice which is required.