Jump to content

Jim M

Invision Community Team
  • Joined

Everything posted by Jim M

  1. Glad you found a solution to your issue.
  2. Sorry, what my colleague is asking is caching outside of our software. This may be something on the server.
  3. Unfortunately, this is a network error which your server is reporting back. You would need to investigate why this is being blocked by your network. It could be the port, configuration, or more involved. I’m afraid, server management items, such as this, are outside our scope of support.
  4. Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  5. I have moved this to a ticket so we can further assist you with this request. Please look out for an email from us with further correspondence.
  6. I reapplied files for you, give it a minute or so and try going to /admin/upgrade
  7. Sounds like the field above in your database is from a third party application and missing a default value. You can disable strict mode on your MySQL server to disable these checks. Please check with your hosting provider with performing it.
  8. Sometimes the applying of files can be delayed so give it a few more moments and check /admin/upgrade again.
  9. This would mean you have some caching on the server. If there is anything further, this may also be complicating it. It is certainly something that is frowned upon now and not allowed. However, if you have custom or older applications/plugins installed, this would not be covered under reviews. There are no means to simply review this on your own without doing tests in the same situation.
  10. I have tagged this to a developer to review what you have found here on our community.
  11. If you're stuck there and have not started the upgrader yet in /admin/upgrade, you'll want to download a full set of files from the Client Area and extract those to your computer. Then upload the contents of the "ips_****" folder to your server, overwriting what is there. Once that is done, go to /admin/upgrade and follow the prompts in your browser to complete the upgrade.
  12. Excellent. Sometimes, the unread/read tracker can get a little overwhelmed so if there is an issue clearing it helps.
  13. Excellent. Thank you. I have moved this to a ticket so please watch your email for further correspondence.
  14. Copying the same content from your alert, I am not seeing this but if you leave the alert up for our user, I can have this investigated further by our dev team.
  15. Is there any caching on your community? I am seeing that the upgrade is complete but the front-end is still displaying it. If there is no caching on your server, we will need investigate your database.
  16. Unfortunately, I am not able to reproduce this myself on my test instance with the same text. Only difference is I have the patch. Could you please apply the patch in ACP -> Support then retest?
  17. Clubs are not integrated with the member group system at this time. You may wish to suggest this in our official Feature Suggestion forum if you wish to see it in a future release.
  18. If you clear your unread by clicking "Mark site read" does this remove them?
  19. Looks like an update is in progress. Please let us know once it is done.
  20. This should have been transferred to your server's storage, not kept in our S3 bucket, per our instruction given in February. I have transferred this to a ticket to see if there are any options available.
  21. Unfortunately, as you mentioned, permissions are not at the post-level but forum-level. Additionally, the software was not built to have content in 2 places for 2 different userbases (as Marc mentioned. I am not aware of a way to accomplish this via third party existing tools so this might need to be custom if its something you need). Therefore, you have two options really: You tailor your forums to what you want your guests to see. If it's content X but not content A, B, C... then that would need to be tailored in your forum category decisions. If you don't want to give guests access to all content in a forum, you may wish to not allow guest access at all but rather provide free trials. Then via Pages (our CMS application) write your own marketing content which would entice (based on some sample content that you screenshot or copy into your marketing material) your guests to go sign up for a trial and that free or minimally priced trial will expire so you are not providing endless content to anyone forever. This option would not, however, allow you to post topics to social media directly because guests would need to login to read it but would allow you to promote the content via your marketing material. There are some third party add-ons out there (Please note, these would only be supported by their authors so you would want to contact them to verify their features and their support): That go a bit deeper with permissions and put them on the topics. Limit the number of topics a guest can view. While this may be enticing, I would not recommend this as if you intend to leverage guest viewing so that search engines can index your content. As this will impact you negatively.
  22. Your search results should be complete outside of searching images. This is the only task which is processing still and as you have lower traffic than normal it may take a little while to complete but there are no errors which are coming from this process so it will complete.