Jim M

While I completely understand your frustration and no one gets that further than our Cloud team who have to wake up in the middle of the night, leave family gatherings, vacations, etc... to get part of Cloud back up and running again. Our team digests each issue and retrospectively sees what we can improve from it each time. They also work proactively to see that new issues don't bring us down in the future. There have just been a series of separate, unfortunate events that you're noticing here, and they have typically been extremely short. We're not talking CrowdStrike outage here 🙂 . Keep in mind with our monitoring system, our Cloud is a distributed environment across many regions. You and your monitor likely are tied to a specific region and thus noticing when that region has had an issue. Whereas our monitors look at our Cloud as a whole. Our monitor did track the issue for our community here which is similar: invisioncommunity.com Status - Uptime.com . While our external monitors look at Cloud as whole (like many uptime monitors for Cloud platforms do), we do have internal monitors and alerts for specific regions, clusters, and all the way down to single databases. I would not be worried that we're missing when something goes down 🙂 . (We still appreciate any reports you do have when you go down as it is completely possible something could happen specific to your community that a monitor doesn't pick up.) All and all, the positive news is even with the downtime yesterday, uptime for the month is well into the upper 99%. Which is a typical goal among hosting providers. With all this said though, we want to do better and as mentioned, continue to plan, learn from mistakes, etc... If you have concerns you would like to discuss in private or with a manager, you're more than welcome to send a contact us request in and we can address those.

Does the group they belong to have "access to the site" permission? If so, banned would be correct. If the site is offline and the member group does not have permission to view the site while offline, they should just get the login page and be warned they can't login at this time.

Keep in mind that while all Feedback topics are read, not all will make it into the final result of our product.

I'd advise reading all the developer blogs regarding version 5. CSS/HTML and a menu entry is not all of it 😉 Development Blog - Invision Community There are likely still changes to come as we are still in Alpha so I would wait to hold any concern or judgement till you see it fully 🙂

Unfortunately, we see this as sent so you would need to contact your email provider for assistance here.

You will want to check your incoming email address and ensure it is configured correctly and that is where you would like those emails to go. If not, you can configure a new email address in ACP -> System -> Contact Us.

This should be resolved now.

I'm afraid, these were not what we were originally provided but I have updated these priorities. Keep in mind, we are only taking what is provided to us and entering it in the DNS. We do not know these providers so it is up to yourself to provide correct DNS entries.

Customization is not going away in version 5. It is taking a different approach. You can read our developer blogs for detailed information on the change. If you are not technical, I would just suffice it to say our plan was to make the custimizability more robust for everyone and not have a lot of the complications of having hooks on every function. Most of what is available today will be available in version 5 but it will be done differently.

We have replied and applied the records 🙂.

I’m afraid, the only troubleshooting you can do then is disable all third party applications and plugins and switch an unmodified theme to see if that reduces load. Outside of that we would need more info if no errors are being logged.

You can clear the cache by going to ACP > Support > Clear System Caches

You would need to obtain logs from your hosting provider about who/what/where. As they can't really expect you to resolve an issue without providing you with diagnostic and information first. You would need to know what process is running or spiking, is it PHP, MySQL or something completely unrelated to our software. Once you have that information, if it's PHP, you need to know the file being executed. For MySQL, you need to know the query which is being executed (such as from a Slow Query log). Etc...

Sorry, we would not be able to assist with custom development.

Yes, that is likely the issue as I do not have that customization 😉

Very easy to implement in our software. Setting up the email service is variable depending on the service provider you choose. Just need a service like SendGrid, SocketLabs, AWS SES, etc... or your own server which runs SMTP. You would just need to implement the SMTP configuration which they provide you in ACP -> System -> Email Settings. As a note, we do have an integration for SendGrid's API for sending email but all other email services will need to be SMTP.

Sorry for the inconvenience. Our Cloud team is aware of the issue and working towards it.

The Copyright line actually does support HTML. On my test community, I place in some HTML to render an icon logo with a container and it renders fine, along with a link.

Could be something they placed into the HTML or otherwise was rejected by our WAF and resulted in what you saw. Unsure.

Unfortunately, I am not having any issues posting that blog article as the user in question, TennisLover. I do not see that there are any issues on the account in question. However, I do see that you have attempted to register multiple times. If you're using the Post Before Registration, you may not be able to register fully till your account is approved by an administrator. You may wish to disable the Spam Defense system if you are going to test registration. This can be done in ACP -> Members -> Spam Prevention -> Spam Defense.

You're very welcome. Glad we could get that resolved for you.

robots.txt is a widely accepted method for outlining items which a bot/crawler should not access. It is an internet standard, which is why it is incorporated to our software. CSRF key is not a random link generator. CSRF key is a key which validates the user is the user who requested it. To read more about it: https://brightsec.com/blog/csrf-token/ It is used for various links. The theme and language selector utilize a similar fashion to the currency selector.

I'm afraid, there is currently no way to disable viewing of a banned member.

That is something with your mod_security. You will need to contact your hosting provider to either allow for this to happen or disable mod_security entirely.

Glad to hear you resolved the issue.