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JReviews

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Posts posted by JReviews

  1. While trying to upgrade to the latest version from v4.7.3, I am stuck in a loop on step 1. These are the screens I am seeing:

    https://www.dropbox.com/s/cuztulddynh356b/2022-11-07_08-37-33.webp?dl=0

    When I click continue on the large database screen I am taken back to the 3rd party resource check screen. I tried disabling all the plugins and that also didn't make a difference.

    Can you offer any suggestions to complete the upgrade?

    Just wanted to add that unlike other similar posts, I am not seeing any errors, just a loop which doesn't let me move forward with the upgrade.

  2. Thanks Marc. Yes, I understand the template problem is unrelated. It is a direct result of putting together a staging site on the same server.  I think I got it now. I noticed that when clearing the cache on staging, if I didn't do anything else there the production site started working. I updated the config file on staging to disable the cache and set the new storage path, even though I am not sure if it's used when cache method is set to None. This appears to have fixed it.

    \define( 'STORE_METHOD', 'FileSystem' ); // Redis
    \define( 'STORE_CONFIG', '{"path":"/path/to-staging"}' );
    \define( 'CACHE_METHOD', 'None' ); // Redis

     

  3. Spoke to soon. Something weird is going on. Now the production site (which was still in the older version) is having errors after setting up the staging site as if they are connected, but the configuration files point to different databases and the sites have separate filesystems.

    I was able to use the support area to clear the cache once, but after that it no longer loads. I just get an empty content area there, with sidebar and nothing related to support. And the production forum thinks it's on the latest version, even though I had restored from a backup and then cloned the site to create the staging version which is upgraded and seems to works fine.

    On the front-end of the production site I see this error:

    Quote

    [[Template core/front/global/mobileNavigation is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] [[Template core/global/global/includeJS is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

    And I can't run the support tool because it doesn't load and the front-end is now unusable. 

  4. Set up a staging site, converted a handful of tables from MySQL to innoDB and that one upgraded without errors. Hopefully I can repeat that on production with the same results.

    Would be nice to have advance notice that this is going to make the upgrade fail though a check in the updater.

  5. Hi

    I attempted the upgrade today and got the error in the screenshot after which the site became unusable. Unfortunately the errors are not detailed enough to be actionable. I was able to revert to a backup. Would it be possible to get the steps needed to fix this so the upgrade doesn't fail? I've also updated the Stored Access Info in the client area.

    Using MySQL v8.0.22 in case that makes any difference.

    Thanks

    Alejandro

    image.thumb.png.fc977575ced144516942dc7322c81abe.png 

  6. Hi

    I have a plugin that uses the IPS\Text\Encrypt class descrypt and encrypt methods to store client login data. After moving to a new server the data can no longer be decrypted. Is is possible to transfer the encryption key to the new server to allow this to continue working?

    Thanks

  7. Hi

    I am looking for some guidance please.

    I have a production site on 4.4.3 and upgraded a dev site to v4.5.4 and most of the custom plugins I have are not working. I created these a couple of years ago and don't have the original files. These are mostly using hooks.

    On the dev site when I enable IN_DEV, one plugin complains about the template file not being there. I am assuming that when on IN_DEV it tries to read the actual files instead of getting the info from the database. Since I don't have the original files, is there a way to re-create the files from the production site? Where would i find the template file?

    Just trying to understand the basics so I can then try to fix the plugins one by one.

    Thanks

  8. Thanks for this plugin and the updates. I would like to suggest a feature where for forum posts, instead of showing replacement text for every reply, only the original post is shown and underneath it the message requesting the user to log in. Some topics can have many pages of replies and that would be a good improvement.

  9. Hi

    Just purchased the plugin and I can't figure out where to find the settings! In the plugins page I see an "edit" icon and when I click on that a dialog appears with  "Something went wrong. Please try again.". Can you point me in the right direction? 

    Using Invision Community v4.3.6 and plugin version 2.3.1.

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