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PacmanDo

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    PacmanDo reacted to Matt for a blog entry, 4.3: Automatic Community Moderation   
    One huge benefit of running your own Invision Community is the moderation tools.
    Out of the box, Invision Community allows you to turn members into moderators. Better still, you can define what these moderators have permission to do.
    Part of this moderation suite is the report system. The report system allows your members to flag posts that need a moderator's attention.
    There comes a time when your community is so successful that it can be a little tough to keep up with all the content and reports.
    Community Moderation
    This new feature leverages your member reports to automatically remove objectionable content from public view.
    You as the admin will define thresholds for the content. For example, you may say that to hide content, a post needs 5 reports.
    This reduces the workload for your moderators and enables you to crowd source moderation.
    Let's take a look at this feature in a little more detail.
    Reporting Content
    When a member reports a piece of content, they now have the option to set a type, such as "Spam" or "Offensive". These options can count towards the threshold. Once the threshold has been passed the item is hidden.

    The threshold can be set up by creating rules in the Admin CP.
    Admin Set Up
    At its heart of the system are the rules. You can create custom rules in the Admin CP to determine the thresholds.

    For example, you may decide that:
    A member with less than 10 posts only needs 5 reports to hide the content.
    But you may want to give more experienced members a higher threshold as there is more trust.
    You simply add a new rule:
    A member who joined over a year ago with over 500 posts needs 10 reports to hide content.
    You can do that easily with the rules system as it will scan them all and pick the one most suitable for this member.

    It's as simple as that.
    Notifications
    Once an item has received enough reports to match the threshold, it is automatically hidden from view.

    A notification is sent to all moderators who opt in for notifications. This notification shows inline in the notifications center.

    It can also optionally be sent via email for those who want to know without checking the site.

    Restoring the content
    Of course, a moderator may decide that the content is fine and un-hide it. Once a piece of content has been un-hidden, automatic moderation will not hide it again.
    Report Types
    Depending on your community, the default types may not be suitable or relevant. You may also want to set up other report types.

    You can do this via the Admin CP.
    Preventing Abuse
    Your first thought may be that a single member can report a single item multiple times to force content to be hidden. 
    The system will only count a unique member as one point towards the threshold. This means a single member can report an item 5 times, but they are only counted once towards the threshold.

     
    You can also set a time limit between reporting the same item. This will prevent a member reporting a single item multiple times in succession.

    Of course, the member can delete their report if it was in error.

    Report Center
    The Report Center is the hub for all reported content. Invision Community 4.3 adds a filter to view a specific report type. The reports themselves also show the type of report.

    We hope that this new feature will be a huge help and time saver for you and your moderators.
    We'd love to hear your thoughts, please let us know what you think and if you have any questions.
  2. Like
    PacmanDo reacted to Matt for a blog entry, Why owning your own community is better than using a Facebook Group   
    Are you a member of a busy Facebook Group? Do you find it overwhelming trying to sort through all the posts to find something posted the day before? Are you now missing new posts and only seeing them a few days later?
    Facebook Groups are tempting to use as they are free to set up but is this the best decision for the future of your business?
    At the beginning with just a handful of members, things may fun fine. But fast forward to where your group becomes busy with thousands of members posting and reading.
    Your group becomes overwhelming. You find it hard to locate posts made on previous days and search is of no use. It is getting harder to keep on top of troublesome and spamming members.
    Worse still, Facebook's changing algorithms mean that your members are not seeing every post you make. You do as Facebook asks and link your page to your group to find that you must now boost posts to reach your members.
    This is getting to be a very common scenario.
    Even more worrying are rumours that Facebook is bringing advertising to groups. Will this allow your competitors to target your hard won membership?
    Will Facebook roll out the "Discover" tab across all continents? This alone has destroyed organic reach for many brands.
    What would you do if Facebook blocked your account for a week? Would your sales suffer?
    There is a way to take back control of your membership and secure your business' future. Building your business on your own land is a powerful way of retaining complete control over your community regardless of what happens to Facebook longer term.
    Created in 2002,  Invision Community has always adapted to the changing habits of the internet. Our latest product is clean, modern, mobile ready and equipped to integrate with social media. It can power your conversations, website and shopping cart. It features single click Facebook sign in and tools to promote scheduled content to your Facebook page.
    We recently wrote why you shouldn't settle for a Facebook Group when building a community.
    The benefits of an owned Invision Community are:
    You own your own data. Your data is not mined for Facebook's benefit. Make it yours by branding it your way You're no longer boxed in by the Facebook format Seamless integration to your shopping cart for more monetization opportunities Set up permission levels to better control what your members can see Lets dig in a look at some of the tools you can leverage to make the migration easier.
    Mobile Ready
    Invision Community works great on your mobile. It resizes the page perfectly to match whichever device you are using. You don't need to install special apps or mess with themes. It just works out of the box.

     
    Facebook Sign In
    The first thing you'll want to do is turn on Facebook Sign In. This adds the familiar Facebook button right on the sign in page and register form. Clicking this logs them into your new community with their Facebook account. It even imports their profile photo so they are familiar with other members.

     
    Make use of embeds
    A great way to keep incorporating content from your Facebook Group or Page is to use embeds. Post a link to your content on Facebook and it transforms into a rich media snippet.

     
    Social Promotions
    Share your community content with your Facebook Page. Click the "Promote" button on any content item and you can customize the text and images shared. The promotion system offers a full scheduling system much like Buffer or Hootsuite. This is all built in at no extra cost.

     
    Find Your Content
    Unlike a Facebook Group, your Invision Community makes it easy to find older content. A powerful feature is activity streams. These are customizable "feeds" much like the Facebook News Feed but completely editable to you and your members needs. You can even make this the first page your members see for easy content discovery.

     
    Use Clubs
    Clubs allow sub-communities to run inside your main community. Let's look at a real world example.
    A FitPro has several different fitness products for sale. Each product is a Facebook Group. She posts daily workouts and answers member's questions.
    Using many groups can be very time consuming to manage.
    Clubs puts these sub-communities right on the page making it easy to drop in and update.
    These Clubs can be private and members invited to join allowing full privacy. This is like a closed Facebook group.

     
    We're only scratching the surface of what Invision Community can offer you. You can take back control of your membership and be free from the fear that Facebook will change something that will impact your sales.
    We're experts in this field with 16 years of experience. We've helped grow thousands of communities from the very biggest brands to the smallest of niches.
    We'd love to talk to you about your needs.
  3. Like
    PacmanDo reacted to Rikki for a blog entry, New in 4.1.13: Personal Messenger Improvements   
    In line with our aim to make incremental improvements in each release, I wanted to go over a few of the small but useful changes to the personal messenger that you'll find in our next release, 4.1.13.
     
    Read/unread filtering
    The first improvement is that you can now filter the message list by read and unread, making it a little easier to browse through just the messages you're interested in.
     
    Search improvements
    Next up, the messenger search has been improved in a couple of ways; first, you can now also search the names of both the recipients and the senders, and second, we've added a menu so you can specify which fields in particular you want to search by.
     
    Easier moving
    Finally, we've added a popular request - the ability to use the mass-move tool inside the messenger. You can now check multiple messages, and the usual mass-action toolbar will appear that will allow you either move them to another folder, or, has been the case in the past, delete them.
     
    While these are each small improvements by themselves, we hope the incremental changes in each release add up to a more pleasant experience for users. 
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