I use this for my "copy", I gleaned it from various sources and modified it to my own purposes.
Position Specification:
The Community Moderator will help to implement the NAGF Community mission by monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun family environment focused on and around our love for the Goldwing. This role coordinates with the internal Community Management team to support its mission, ensuring a safe and legal community environment, promoting a strong sense of pleasant cooperation and helping to cultivate a strong and dynamic community.
Responsibilities:
Implement the online community mission, coordinating with stakeholders across the online community to ensure its effectiveness and providing superior quality of user support to our community with the help of various communication tools
Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Community Management team when required
Manage the banned user process, and track and remove previously banned users
Maintain the Moderation Guidelines and ensure they are up to date
Processing emails and complaints, escalating when necessary
Regularly provide feedback concerning insights gained from community moderation to the Community Management team
Requirements:
Great knowledge of basic online legal issues and cool under pressure
Strong organizational and multitasking skills, and a proactive approach
Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
Ability to effectively communicate information
Team player, detail focused and reliable
Good technical understanding and can pick up new tools quickly
Have a good knowledge of principles of customer service
Availability to be online frequently