Stuart Silvester
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Posts
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Community Answers
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Stuart Silvester's post in problem in installing recent patch was marked as the answer
Hello,
An upgrade was started but not completed. I have completed it for you.
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Stuart Silvester's post in Bug 4.7.11 Commerce Subscriptions incorrect was marked as the answer
This is a feature for 'gifting' a subscription, which is why it's always free for the first term (at least), so this looks like it's working as intended. If you want someone to pay for a Subscription, create an invoice for them instead, adding the subscription product.
We can fix that double month though.
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Stuart Silvester's post in Mixed HTTPS/HTTP all of a sudden was marked as the answer
Check your conf_global.php file, the `base_url` should contain https:// if it is http:// update it and then clear the caches via the AdminCP > Support page.
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Stuart Silvester's post in [4.7.11] Usergroup setting removes options to request pii data and account deletion was marked as the answer
This is a bug that we've fixed, we're preparing a patch for some common issues we're seeing in the PII/Cookie Consent feature. The patch will include this fix.
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Stuart Silvester's post in Live Topics: How many people does it take to display "several people"? was marked as the answer
Yes, more than two.
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Stuart Silvester's post in Stripe Payment Error was marked as the answer
This issue was being caused by the payment gateway trying to use customer data from Stripe's test mode on the live gateway.
It's always a good idea remove the gateway that was used for the Stripe test mode during set up and create a new one for live transactions.
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Stuart Silvester's post in [This site] Account Settings warning was marked as the answer
We're looking into it!
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Stuart Silvester's post in Users complaining of being sent to the 'offline' page was marked as the answer
Requests to that URL are totally normal. The service worker requests and caches the page so it can be shown on the device if network connectivity is lost, or the server is unreachable.
If your users are seeing it, that would suggest that they're unable to connect for some reason.
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Stuart Silvester's post in Nexus Product Bug was marked as the answer
A fix is now available for this issue in new downloads of 4.7.9 and for those already on 4.7.9, it can be obtained from the AdminCP > support page in the top left box.
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Stuart Silvester's post in Product Price Issue shows as Free after upgrading to 4.7.9 was marked as the answer
A fix is now available for this issue in new downloads of 4.7.9 and for those already on 4.7.9, it can be obtained from the AdminCP > support page in the top left box.
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Stuart Silvester's post in Sign In text = confusing users was marked as the answer
One or more of your other login handlers will also be set to display name or email address. You will also need to edit those and set them to display name only.
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Stuart Silvester's post in [Bug] - downloads grid view 4.7.8 - Not indicating hidden files as such was marked as the answer
I can confirm this was addressed in 4.7.9
- Added status badges (pinned, hidden, etc) to the grid view.
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Stuart Silvester's post in 4.7.9 broke Paypal checkout was marked as the answer
A fix is now available for this issue in new downloads of 4.7.9 and for those already on 4.7.9, it can be obtained from the AdminCP > support page in the top left box.
Those potentially affected will also see an AdminCP notification asking them to apply the patch
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Stuart Silvester's post in Confusing message: "The application/zip file format(s) are not supported." was marked as the answer
CKEditor is showing that message, but we don't use that for the upload system. We use our own CKEditor plugin.
This should however be resolved in 4.7.9
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Stuart Silvester's post in Problem After Migration was marked as the answer
This is a fairly niche thing (since it requires an undocumented feature to be enabled), but there's a work around for this included in 4.7.8
Fixed an issue that may occur when using search and MySQL read/write separation.
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Stuart Silvester's post in [BUG] Converted vBulletin links don't redirect was marked as the answer
vBulletin didn't use viewtopic.php, it used showthread.php
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Stuart Silvester's post in Marketplace - problem with uploading files. was marked as the answer
Yes, that's right, alternative contacts can no longer submit Marketplace resources. Only primary account holders are able to do this.
I had a look at your primary account, I think the issue is that you have multiple accounts and you're not signing into the right one, or the incorrect one has been linked with the client area. Please try signing in with it now. If that doesn't work we'll move this to a ticket.
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Stuart Silvester's post in wrong time warning was marked as the answer
We experienced some connection issues with our licensing/remote services systems this morning. It is back up now and accessible.
I'm sorry for any inconvenience caused.
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Stuart Silvester's post in Market login issue. was marked as the answer
You have something called pro-managed protection blocking the requests we were sending to your server.
Error text: Host: <host> Request: /cookies.html?cdata=8ec7ab5fdd2ece6fb2053d0814614cb6&backurl=https://f<host>/index.php?app=core&module=system&controller=marketplace&pmtry=3 HTTPS: on Protocol: HTTP/1.1 User IP: <ip> Browser: InvisionCommunity/1.0 Referer: Timemark: 1679200791 ErrorCode: 405 ClusterNodeID: M-26
Your issue is something different that we're looking in to, we'll update your ticket when we have further information.
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Stuart Silvester's post in developer tools virus was marked as the answer
It looks like this is something your server administrator has set up to block ZIP/archives that have Java script files in them. See https://sanesecurity.com/foxhole-databases/ - The virus error message is a bit mis-leading, but it's how the database flags the file for ClamAV to reject.
I also want to post a reminder than developer tools should never be used on a live or publicly accessible website.
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Stuart Silvester's post in Redirects in email links causing issues. was marked as the answer
The redirect in this case is for email click tracking.
You can toggle that via AdminCP > System > Email Settings > 'Log Statistics'.
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Stuart Silvester's post in Upgrading from 4.7.7 to 4.7.8 fails was marked as the answer
We've deployed a fix for this issue. If you have a stuck upgrade, download the files from the Client Area and manually upload to your community. Then continue the upgrade at <url>/admin/upgrade .
If you have upgraded yet, there's nothing to worry about. This fix is included in all future upgrades.
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Stuart Silvester's post in DB Error 4.7.7 to 4.7.8 was marked as the answer
You can ignore this, we'll fix this in a future release but it doesn't cause any harm.
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Stuart Silvester's post in Can't update to 4.7.8 ("There are no applications available to upgrade") was marked as the answer
Hi David,
We've got your site in debug mode whilst we're looking into your other issue. You'll need to wait for us to disable that before you can upgrade. I'll be providing an update to you via that ticket momentarily.
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Stuart Silvester's post in 4.7.8 Beta 2 - missing checkbox when selecting secondary groups was marked as the answer
The secondary group element changes into a multi-select element when you have more than 25 member groups.
