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npnchicago

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Everything posted by npnchicago

  1. Purchased the plugin, it works well. Rather than automatically placing at top of the pages, wondering if we can instead add it as widget/block in order to place on side bar or other location? For us, it would be very helpful to have more control where the tag lists appear. Thanks!
  2. Customization > Localization > Languages > English > Translation (world icon) I *think* the key is `guest_name_shown`
  3. Thank you for responding. The host is AWS EC2 and mails are being sent directly via IPS SMTP to SES on their servers. So it never really leaves their servers. And oddly, with "Mail cannot be sent errors" there is no log, no information at all. This suggests a connection issue, sure, but why is there no log at all? There is no error, no connection information, etc. It seems to me that perhaps IPS is only recording a certain portion of the conversation, because there is no connection, no handshake, nothing (in the log). Since mails DO go through all the time (errors are only about 1% of our total), there must be some connection, handshake, etc that is happening correctly. Mike
  4. After switching to SMTP method of sending mail, we frequently get 421 Timeout errors when sending mail. We switched on June 1 from using PHP method and sendmail on the server, to SMTP direct. Both methods are using AWS SES as the primary mail server. Once we switched we get many "421 Timeout" and "Mail could not be sent" errors. We send about 600 mails per day, well below the limits imposed by SES. The full logs in the IPS Email Logging are not much help unfortunately, containing only simple or sometimes no information: We can resend the mails in the Error Log and they seem to send without issue, not bouncing or having the same timeout issues. IPC says there is not much more that can be done on the IPC side b/c it is a server issue. Are there any other ways you can suggest to help us resolve this issue?
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