Yeah. Just from a user perspective, I must say we often get the software folks pointing at the service provider, in my case Pair, not a low rent outfit, but one of the oldest and best in the business. They of course point back at the software vendors, leaving me, the customer, with very little to hang my hat on.
It's a communication thing. I do not visit this website unless I have to. I do not read every line or even much about your updates. I just want my site to run, I apply updates when they show up after a few days, just in case. I'm not an "expert", but I've done websites and such since 1998 on a daily basis, so I'm not a complete idiot either. So while I appreciate that from your perspective INNODB is old hat, it's not something that your customer contact messaging made a standout issue, something focused on to the point I took notice of it. All I know is I have a database that is half and half, and I did nothing to make that happen. I'm sure an empty mysql database never corrupts, and that software manipulating the database is part of the package that results in problems.
My issue was and is real. I have an old IC installation that has suffered years of use, some mods installed and removed over the years, many updates, and who knows the exact state of the thing. All I know is my website and server run nothing else, and being the customer with two providers, stuck in the middle, with no real answers, gets frustrating.
I'm not complaining. I am retired due to running a very successful retail business I founded in high school. You guys do a great job, but do remember loyal customers like me are also people with busy lives, we don't live and breath your software, and simply want to pay for something that works. In my case, I never quibble over money, and am always happy to pay for help if needed. You guys should offer an extra hired gun service for $100 an hour or more to go in and take care of issues for people like me. Make the cost high to keep the workload low, but there for people with deep wallets, and a nice boost to somebodies pay. Just a suggestion.
Have a great Thanksgiving!
Steve Herschbach