sadface201

6 hours ago, Jim M said:

You may wish to review your system log with a lot of different errors (50.76 GB worth) in there. As you're using ElasticSearch, I would suggest checking to ensure your connection there is fine and rebuilding the search index to see if this helps resolve the issue.

It seems our ElasticSearch was inactive and after enabling it, the issue has been resolved.

Thank you Jim!

8 hours ago, DawPi said:

I see trophies reference there still. Are you sure that you disabled everything?

7 hours ago, Marc Stridgen said:

There is also a profile privacy one there. Not everything is disabled there unfortunately.

I took the screenshot after re-enabling everything but it's the same when they're disabled:

After updating to v4.7.9, we're unable to view any user profile. This is the error we receive:

I disabled all plugins and apps but it had no effect.

1 hour ago, Makoto said:

Hello! Does this issue persists even when using the default IPS template?

Yes, it does.

Hi, after upgrading our community to v4.7.8, prefixes no longer appear in our Latest Topics block. I checked our settings and 'Display prefixes on forum widgets?' is still enabled. Our Radical Tags app is up to date.

D'oh. Thank you Jim.

I spoke with our host support about it and they discovered our php memory limit was way too low. After increasing it, it resolved the problem.

Thank you for your help @Marc Stridgen!

Could you elaborate please? I checked the System Log and saw all those connection refused messages for elasticsearch. I spoke to host support and turned out elasticsearch was down due to incorrect swappiness configuration. That's been resolved now, but it hasn't had any effect on our problem. Is there something else we're missing?

I tried changing to both MySQL Database and File System, unfortunately it made no difference. 🙁

Nope, not using mod_security.

The first time this problem was reported by a user was March 31st of this year. Just before that, on the 25th, we upgraded IPB to 4.6.11. There was one particular problem we faced after the upgrade. We had changed our Data Storage Method to Redis as was recommended but on the 31st, there was an alert that the Data Storage and Caching was not working properly. I contacted our hosting support that day and they resolved the issue by changing the port and server and allowed the port in the server firewall.

Not sure if any of that could be related but the dates match up. Prior to that upgrade, we hadn't installed any other service or made any changes.

I've attached the error log.

log.txt

Done, still no change I'm afraid.

Aside from what's already in there, there are no custom furls nor have any been edited.

I disabled all 3rd party plugins and apps, there was no change.

Our htaccess file:

<IfModule mod_rewrite.c>
Options -MultiViews
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
RewriteCond %{REQUEST_URI} !^/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
RewriteCond %{REQUEST_URI} !^/\.well-known/cpanel-dcv/[0-9a-zA-Z_-]+$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/(?:\ Ballot169)?
RewriteRule \.(jpeg|jpg|gif|png)$ /public/404.php [NC,L]

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
RewriteCond %{REQUEST_URI} !^/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
RewriteCond %{REQUEST_URI} !^/\.well-known/cpanel-dcv/[0-9a-zA-Z_-]+$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/(?:\ Ballot169)?
RewriteRule . /index.php [L]
</IfModule>

12 minutes ago, Marc Stridgen said:

Before we go any further on that, could I ask if you have any custom furls? If so, please revert those and try again. Same with any other 3rd party items, but check furls first 

From where could I check this? I'm not aware of how to create custom furls so we likely may not have any but if you can let me know how, I can take a look.

Within specific forums, when we change from Condensed View to Expanded View, the page returns a Http Error 500. We can still access the second page of that forum by manually entering /page/2/ to the URL, and from there changing back to Condensed View to be able to get back access to the first page.

This is happening to all our users, across all devices and themes. Those specific forums can be viewed if the user logs out though, since the forums are in Condensed View by default to guests. If you log back in while within those problematic forums, it takes you to the second page.

Hello! Following the recent update, the Awards setting in user's Account Settings has disappeared. We can still access the page by manually entering /settings/awards/ in the URL, but it doesn't appear in the Settings menu.

13 hours ago, Marc Stridgen said:

I see you managed to get that restored there. Please let us know if you require any further assistance

After restoring a backup, everything's good to go and we haven't encountered the problem again. Thanks Marc!

2 hours ago, Marc Stridgen said:

It looks like you have had issues with char sets and also it seems there are issues with some files. Have you moved server?

Nope, no change to our servers.

Our host said the same thing, that there are issues with some core files but they can't seem to find a solution, so they've suggested we restore a backup. I suppose that's our best option for now.

43 minutes ago, Marc Stridgen said:

Are you aware of what that 666666 is that is showing? As  that is not from the core platform. 

Checkin your uploads/logs folder, as you will get the full error. As mentioned, this will be an issue connecting to the database most likely

I don't know what the 666666 is, I've never seen that before, I assumed it was like an error code number.

Here's our log: https://pastebin.com/PAAgPYc4. I've contacted our host as well to see about the database connection.

3 hours ago, Marc Stridgen said:

This would usually be an issue with connecting to the database. I would however advise on uploading a fresh set of files first of all. The number showing in the top left should not be there

I re-uploaded all files but it didn't make a difference. Got a different message for the admin cp though.

We encountered a sudden error on our site but can't figure out the reason why. There had not been any recent changes.

When trying to access the admin cp:

Thank you Marc! Turned out to be because Elasticsearch not running.

I'm trying to upgrade to 4.6.11, it was running smoothly until it completely stopped at this point.

Trying Retry or Continue just brings back the same thing. I closed the page, logged in again and resumed the upgrade, but still the same result.

To note, this is a manual upgrade.

20 hours ago, teraßyte said:

And again, sorry about the really late reply. Apart from being absent I didn't have notifications enabled either for this topic.

 

Back to your issue. I never checked clubs (they weren't even an option when I first coded this plugin) but it makes sense because topics inside clubs are just normal topics in the end. I can think of 3 possible solutions for the next version:

1. Enable showing a list of clubs in the nodes that can be excluded (but each new club would have to be added manually).
2. Same as #1, but see if I can add a setting that automatically adds any new club in the excluded list. (I haven't checked if it's possible just yet.)
3. Add a global setting to ignore all clubs regardless.

Which option would work better for you?

Number 1 (or 2 if it's possible) sounds good! Currently we don't need to hide the quote button in any of our clubs but I think it'd be good to have the option available in case we need it in the future.

No worries about the delay! Thank you for getting back to me!

Hi! Wanted to make a couple suggestions for your consideration: a search function for the shop and multiple points system (i.e so that some items can be bought with one point type and some others with a different point type.)

Hi! I have a pre-sale question. If we enable this plugin, does it overwrite the default IPB info? Or can it appear below it? For example, currently user's postbit displays the user group, user group image, reputation and post count. Below all that, from this plugin we want to display points and clubs.

5 hours ago, TheJackal84 said:

are you sure you are using the latest version? this was a bug with the table view on a previous version but got fixed

Yep.

We updated on January 14th, from 1.2.4 to 2.0.2, if that matters.