Charles

There was new blog entry just yesterday with an update on it :)

We do have staff working on the weekends, including billing, so orders and tickets do get handled :) (albeit slower on weekends since there are fewer staff of course)

Well it did involve Captain Picard flipping us the bird :lol:

We are working on solutions for this service. There is an added cost to run a hosted-service like the spam monitoring so there must be a price factor there. We will sort something as soon as we can :)

Keep in mind only admins/mods can report someone as spam and it takes more than just one or two manual reports to flag a user as a spam account.

Increased it today.

Luke: you really need to read the whole topic :)

We have heard you and are going to look into our options on this matter :)

I am going to close this topic as the same points are being made over and over plus new readers to this topic are becoming greatly confused.

We obviously never meant for something like an anti-spam service to turn into a bad thing for some clients :)

Give us a bit and we will figure something out that works for most people.

We have heard you and are going to look into our options on this matter :)

I am going to close this topic as the same points are being made over and over plus new readers to this topic are becoming greatly confused.

We obviously never meant for something like an anti-spam service to turn into a bad thing for some clients :)

Give us a bit and we will figure something out that works for most people.

Oh! So Matt says it and you listen! I see how it is...

I shall go pout in the corner now. Woe is me, etc.
:(

We have heard you and are going to look into our options on this matter :)

I am going to close this topic as the same points are being made over and over plus new readers to this topic are becoming greatly confused.

We obviously never meant for something like an anti-spam service to turn into a bad thing for some clients :)

Give us a bit and we will figure something out that works for most people.

For the Perpetual / Lifetime license holders who are upset:

First let me say we are not out to "grab money" or anything like that. I mean you are talking about a few extra dollars a year here - certainly not enough to get rich off. Anyone who has suggested this is our goal clearly does not recognize the years of honoring our past commitments that we have done or gone out of our way to be sure no one feels taken advantage of.

What we are doing is simply covering our costs and creating a renewal structure that allows us to offer enhanced services, like the spam system, around our products. This is why we switched to the renewal very 6 months that the Standard license offers. That renewal structure covers the increased costs services like this entail so we can offer them at no additional fee. The Lifetime and Perpetual licenses do not include that type of renewal structure.

We are discussing options internally to allow for those on Perpetual or Lifetime licenses to work into a solution without feeling like they are "losing out" on anything. We will update everyone once we come up with something. In the interim, just have a small slice of patience and understanding while we look into options. Thanks!

We have heard you and are going to look into our options on this matter :)

I am going to close this topic as the same points are being made over and over plus new readers to this topic are becoming greatly confused.

We obviously never meant for something like an anti-spam service to turn into a bad thing for some clients :)

Give us a bit and we will figure something out that works for most people.

I'm especially nice.

<-- nice

I'm especially nice.

<-- nice

I can say positively that nulled boards get nothing from us...

Oh! So Matt says it and you listen! I see how it is...

I shall go pout in the corner now. Woe is me, etc.
:(

I'm especially nice.

<-- nice

Oh! So Matt says it and you listen! I see how it is...

I shall go pout in the corner now. Woe is me, etc.
:(

Oh! So Matt says it and you listen! I see how it is...

I shall go pout in the corner now. Woe is me, etc.
:(

Oh! So Matt says it and you listen! I see how it is...

I shall go pout in the corner now. Woe is me, etc.
:(

I can say positively that nulled boards get nothing from us...

Oh! So Matt says it and you listen! I see how it is...

I shall go pout in the corner now. Woe is me, etc.
:(

Oh! So Matt says it and you listen! I see how it is...

I shall go pout in the corner now. Woe is me, etc.
:(

Calm yourselves :lol:

We are working on options ... just give us a few days :)