Charles

US or EU either way we're not randomly downloading your data to our laptops and wandering around 😀

Anything we do need to do stays inside AWS systems.

This new feature is now complete and will be in our May release. It will also be available on all Cloud plans. The previous post excluded the Beginner plan.

Expect a blog entry soon with details. In the meantime, if you have questions @Matt Finger can answer. 

43 minutes ago, Como said:

Hi.

What I am trying to clarify is does Invision use an EU service centre for EU hosted communities? Or, does Invision service the EU-hosted communities from abroad (the US, presumably)? My inquiry relates to GDPR compliance.

Thanks.

If you choose our EU option, all of your data is in the AWS Paris region.

It is possible one of our employees outside the EU can access the data if you submit a support ticket or something like that. But then that is no different than if you were traveling outside the EU and logged into your own AdminCP.

Even in that scenario, the data is still housed in the EU. Someone viewing your site from anywhere in the world (that's literally what the Internet is for 😀) has nothing to do with GDPR.

I never thought I would see the day that Apple actually did this.

Just now, AtariAge said:

That wasn't my point, my point is that if someone was aware of this as soon as Invision's site was down (especially given the nature of it where it took down their entire cloud service), they could have started investigating immediately.  Since Invision is using a third-party monitoring service, I assume it's possible to send notifications via several different means (SMS, emails, etc.) when an event like this occurs.  And if the service they are using now doesn't support that type of functionality, there are plenty of alternatives that do. 

Yes, we do just that. You can subscribe to the status page and get email updates.

Be sure to subscribe to our status page. We use that for updates during events.

https://status.invisioncommunity.com/

Just now, Grafidea said:

That's how I see it, but a grossly long downtime.

Totally agree.

Unfortunately we experienced an issue with AWS this morning that even AWS is not sure what is wrong at this point. It was not really down as long as that reports there as we put up a message and did not remove it until we were sure everything was good.

Any systems can have downtime events, even something like ours with redundancy built in. It is regrettable especially when we do everything right to avoid it but something outside our control breaks. Especially when no one, not even your provider, can tell you what went wrong.

This is really the first major downtime event in years but of course that does not matter in the moment. Frustrating all around 🙂

We deployed WebP support today for both US and EU regions.

This was honestly an oversight on our part and I want to thank @Dll for pointing out that WebP was not properly enabled.

7 minutes ago, My Sharona said:

One more noobish question from me I guess...

Is there the ability to have it post as a thread simultaneously and update as it goes?

 

The topic that is generated happens once the Live Topic event is over. Once you end the Live Topic, the generated topic is posted within a few seconds.

25 minutes ago, My Sharona said:

Am I to understand that this only works with utilizing a video? Can it be worked so as it is a live topic without video?

Yes, a video is not required. You can also just do text based Q&A.

Our license system was down for a few hours this morning causing some oddities with license permissions. It is back up now. I am sorry for those issues.

If you are still seeing problems, login to your AdminCP, go to License, and click refresh license.

38 minutes ago, Amy Pond said:

Unfortunatly, I'd like to do it but it's really too expensive... 

I would love to chat about your concerns there. Feel free to PM me 😀

4 hours ago, Grafidea said:

Only these cloud functions do not encourage me, I do not need them in my forum.  These features are more aimed at business, no hobby forums.

I am not sure I agree there. Even hobby communities can take advantage of new features. You have to move forward if you don't want to get left behind 🙂

1 hour ago, The Old Man said:

Thanks for the reply and the invitation Charles. I know it's good for many but I prefer and need to stay with IPS Legacy for now! 😍

Totally understand many do. It's why we will continue to offer the Classic edition in v5 🙂 

Always open to hear from people on what is holding them back though even if we cannot change your mind it's good to chat and learn. Always open for PMs 🙂 

We may bring Courses to Classic in the future. For the moment, Courses is a value addition to those on our cloud platform.

The statistics improvements are mostly available for both cloud and classic editions other than a few extras that are cloud only.

Feel free to PM me or we can do a Zoom call to discuss options about switching to cloud to take advantage of new technologies. 

We may bring Courses to Classic in the future. For the moment, Courses is a value addition to those on our cloud platform. 

2 hours ago, Brian Garcia said:

@Charles Does this integrate with Clubs? A lot of online courses will have a special Facebook group for after taking the course. That could either be a private forum or a private club.

It will not for the first version but we do plan on Clubs integration.

We are focusing on things that will impact the widest varieties of communities. I know it can be confusing when something you use is not available and something you do not use is made available. We simply have to look at the widest impact we can make with our resources and client needs 😀

1 hour ago, Brian Garcia said:

Thanks for the update, @Olivia Clark. We appreciate you handling Charles & crew, I mean doing what you do!

Olivia always says I am so easy to work with. 

Live Topics can create Events so sounds like we just need to integrate Events with Courses. 

An issue was fixed today impacting communities in the EU region using video transcoding services. The transcoding services were not properly recognizing requests for transcoding a video as US vs EU and therefore failing.

21 hours ago, LastPlay said:

It's true!
But I wrote before - that reloading the page - "kills the CTR of banners".
*I'm surprised at your answer. It sounds like "well, it works - what more do you want".
I was testing Invision 4.7.2 before buying it and the gallery too... *4.7.2 gallery worked great!!!
I bought version 4.7.4 and still don't turn the gallery on for visitors... 4+ months... cool... threw away $100...

Why was it necessary to redo it ?!!! (((((((((((((

To remove it from my plan - just delete it in the admin center of the site?

Actually I said I agreed with you 🙂 

I was just wanting to clarify if you literally could not use it or if you just did not like it.

We are experimenting with auto-publishing blog posts to the forum and using that for comments. We will see if it works 😀

On 3/10/2023 at 3:23 PM, MeMaBlue said:

has that been answered? I have same issue.

My forums are 18 and 15 years old, and ... have that thing. what can I do? 

 

This is a pretty old topic. Which part were you wondering about?