Charles

I only follow topics of interest and set my phone's email app to alert me to those follow emails based on a subject filter.

My assumption would be is that your CDN is caching the output of a banned error page. Invision Community outputs "no cache" headers for those messages to prevent this from happening but you would want to be sure your CDN is honoring those.

Soooooo in reviewing your feedback I discovered that I had broken submitting email requests via the Client Area for some clients 😞 I can see why you would be upset about the setup because you were not getting confirmations properly. If you could try submitting a request again, it should work now and you will also get confirmation emails.

We are working on native translation in a future update 🙂

I usually feel the editor is beneath me and then I’m like no don’t be editorlitist.

I also participate in a communal embrace.

Thanks for noting and saying do. The team has been making a real effort and glad you see it!

Good point ... I will make a note to be sure you get a confirmation when we create a ticket on your behalf.

For those of you who have accounting back office overhead (I get it!) I would say just do an account credit pre-pay equivalent to a year and then you're good to go.

It looks like you have more than one community. Can you let us know which package ID you are referring to so we can lookup your URL?

Looks like this topic was just moved into this forum a few minutes ago. Someone smarter than me will reply soon I'm sure 🙂

It's a constant thing you have to look out for. We had a huge network attack on our platform a few months ago. At one point our firewall was blocking 450,000 requests per second. In fact, there is always some sort of attack going on in our network but we host thousand of communities so I guess someone is always a target 🙂

@Ehren and @Jordan Miller did a great job designing and writing the new site.

That's a good point. I am going to check if this is intended or something we just didn't think about. But I agree with you 🙂 I'll follow up soon!

Everyone should receive an email by this time tomorrow with all the details. Remember only a small percentage of clients hang out on our site. We have thousands of clients to email.

Yes, that's right.

Yes - keeping both made my head hurt trying to configure 😉 But you can always add account credits throughout the year. We have some clients who make monthly account credit contributions to prepare for their renewals.

We are sending an email to everyone now with all the details (may take through tomorrow for all to send) but short version: Existing active, self-hosted licenses will have email support until 1 January 2022 or their current renewal date, whichever is later. After that, it will be community support only. We will of course still always help you and if we cannot sort out issue here on our community, we will take your post to email and work with you in private. You have probably seen a lot of us saying "I will submit a ticket for you." We have an integration between our community here and our help desk (via our Zapier integration) so we can quickly do that. So think of it as support starts on the community but email support is still there if we cannot help you in public. Of course billing/account questions can always be done in private by email. Actually you went from $85/6 months or $170/year to $250/year. That's an increase of $6.67/month. As you can see from the other post I quoted here, 6-month renewals sort of confuse people 🙂. Annual is pretty industry standard. Many clients will add account credits regularly throughout the year to smooth out the costs if they like.

There is no change there. It's all email based as it has been.

I will submit a ticket for you 🙂

@Phillip Kocher Were you able to see what is going on? The vBulletin 4 converter is well-tested and used quite often so it should work well.

@jay5r Your post there made me think that we should log the reason for mod queue on the front end. I made an internal note to see about adding that in a future version.

@sadams101 your post reminded me that I forgot to put the link to theme diff tool back in menu. Fixed!

The Xenforo 2.2 converter is now done 🙂 It will be bundled in our next release in a few weeks.

The Xenforo 2.2 converter is now done 🙂 It will be bundled in our next release in a few weeks.