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Charles

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Everything posted by Charles

  1. Charles
    There are platforms other than Apple?
  2. Charles
    We were recently comparing our page speed to a competitor that people always go "Oh they have an amazing page speed score!" Turns out, they just hide all their JavaScript from Google. Totally a cheat and totally against Google's rules but the almighty page speed score was high!
  3. Charles
    I always advise clients to not put too much effort in a troll. If someone is just there to disrupt a community, ban them and give them no further thought. If it's someone who just needs to cool off then you can do a warning but I usually say one warning is enough. No time for distracting you from your good members to spend time worry about a bad member's feels.
  4. Charles
    If you want to schedule a call, just email sales and we can book a Zoom meeting 🙂
  5. Charles
    We didn't make this up 🙂 we modeled it after literally every SaaS service out there. I might submit that an "upgrade-friendly solution" is 100% what we should always choose.
  6. Charles
    Make sure you are viewing your cloud account. I think you are viewing your self-hosted license.
  7. Charles
    All of our cloud plans have email support 🙂
  8. Charles
    We are not experiencing any issues that we know of on our platform right now. When you see things like this, please email support with information on what you may have been doing at the time.
  9. Charles
    Did you run the upgrader?
  10. Charles
    Yes, it was done Wednesday.
  11. Charles
    Those features do not use PHP/MySQL so do require a more advanced setup that cannot be done on self hosted environments.
  12. Charles
    During the maintenance there was about a 90 minute window where, depending on various circumstances some roll backs may have happened. But it would have been at most one or two hours worth of input. I realize that can still be frustrating but DB maintenance can be difficult. Luckily this is something we generally only do once every year or two. Yes. As you’re self-hosted your errors are unrelated.
  13. Charles
    Your community is not hosted on our platform so your issues would be unrelated to our maintenance. You would need to contact your web host for assistance with any database issues.
  14. Charles
    Glad you sorted that out 🙂
  15. Charles
    Your web site is down because of an issue unrelated to this maintenance. The issue is on your end - I replied to your ticket. Let us know when you resolve the issue and your site should come back online. I'll see why the bulletin did not show in your AdminCP. Be sure to subscribe to https://status.invisioncommunity.com so you always get updates in case our main systems have issues.
  16. Charles
    We made a bulletin in your community AdminCP, on our site, and our status page several days ago. Be sure to keep an eye on your AdminCP or subscribe to our status page to get email updates.
  17. Charles
    Please check the status page for full information 🙂
  18. Charles
    That may be true but again, since our Guest cookies do not track anything about the user, there is no privacy concern. In fact, we plan to eventually phase out ALL cookies for Guests so it's a total moot point.
  19. Charles
    Actually most of our clients in the EU, even the ones from huge corporations, do not concern with the cookies our software sets as a Guest. Since our cookies and the platform in general does not store data on Guests or otherwise track them other than transiently while they are actively clicking, GDPR does not apply. Contrary to popular believe, GDPR is not a cookie law, it is about data privacy and since we don't store any data on Guests (as in tracking cookies and the like) there's no privacy concern.
  20. Charles
    We do not log page impressions in the AdminCP as that is very resource intensive. Tools like your web host or Google Analytics might be able to give you a good idea 🙂
  21. Charles
    You are right - we are working on simplifying the process. Should be live later this week 😀
  22. Charles
    The Geriatrics
  23. Charles
    Now that I have my polo we could technically close the store.
  24. Charles
    Mostly we did it because I wanted a polo.
  25. Charles
    We do not charge anything for database storage on our platform.
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