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SertKafiyE

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  1. Thanks
    SertKafiyE reacted to Marshall Slemp for a blog entry, Introducing Courses   
    Courses is a new, lightweight learning platform designed to help you provide a new learning experience for your members. 
    Courses are perfect for requiring your community to read and understand documentation and to deliver training and lessons to your community.

    Let's take a look at how it works!
    Instructor led courses are comprised of separate modules, each containing lessons. New courses are created and managed through the AdminCP under Community. Each course has the option to be assigned one or more instructors. Instructors play a crucial role in developing the course content via the frontend, and they are available to assist members throughout their learning journey in the course.
    Courses can be set to be optional, or required meaning members must complete this course before progressing to others. Furthermore, courses tie into Achievement Rules, so you have the ability to grant points and/or badges to a member once they finish a course.
    Courses can be free or paid, and comprise of one or more modules, each of which contain multiple sessions and an optional quiz.
    Modules and Lessons
    Courses wouldn't be much without some lessons! Lessons are grouped into modules, that can have an optional quiz. Quizzes are a great way to verify members' learning progression and understanding.
    You have the option to configure modules to be completed sequentially. This pairs nicely with quizzes as you would need to complete the current module before moving on to the next one, ensuring a structured and progressive learning experience!

    The lessons themselves are the main content of Courses. Lessons are comprised of the material that students will engage with during their learning journey. Lessons can be designated as optional, so they can be skipped. This is handy when you want to provide organised supplemental information that is not essential.

    Managing Enrollments
    As an administrator or instructor, you may need to manage course enrolments from time to time. This can involve enrolling a member on their behalf, withdrawing a member from a course, or deleting an enrollment altogether. There are two ways for managing those enrolled in courses, either through the administrative control panel or the course roster on the frontend.
    To access the course roster via the frontend - just click on 'View All Members' when on the course homepage.

    Course Manager
    Managing a course is handled via the frontend. Individuals such as instructors, admins, and other authorized members can create and edit modules, lessons and quizzes for a course. You manage quizzes and lessons from within the module view.

    I hope that you have enjoyed this overview of Courses. This is just the beginning, we're already considering various possibilities such as integrating with Live Topics, incorporating discussion sections within a lesson, and enhancing the required courses feature so stay tuned!
    The features discussed in this announcement are not available for Invision Community Classic. Click here to learn more about switching to our platform to get this and other benefits.
  2. Like
    SertKafiyE reacted to Matt for a blog entry, Welcome to the team, Jordan!   
    I'm thrilled to introduce the newest member of team Invision Community.
    You may recognise Jordan from his photo as he's been an active member of our community as BreatheHeavy. Jordan has been running his site BreatheHeavy.com using Invision Community for nearly a decade.
    Jordan's official title is "Community Advocate" which means that he will be working very closely with our community to guide and curate feedback, assist with support questions, to help educate and inform and to bring you news of the latest developments being cooked up by our development team.
    Jordan says:
    Your feedback, ideas and questions matter.
    I've spent the last decade discovering what it means to be a community leader in my own Invision Powered community, BreatheHeavy. Community building is an ongoing journey that's taught me invaluable lessons, namely the importance of absorbing feedback from the community then taking decisive action. I'm excited and honored to share that insight with the Invision Community. My new role is designed to shed light on what Invision Community members (that's you!) want and share it with the team.
    I'm looking forward to getting to know you! 
    We're very excited to start a new chapter within Invision Community to improve communication, engage more Invision Community owners and make the most of the excellent feedback we receive.
    You'll be seeing more of Jordan on the forums in the coming days.
  3. Like
    SertKafiyE reacted to Matt for a blog entry, Beyond the support desk   
    If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection.
    And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's straightforward to see the value by calculating deflected tickets. Let's say your busy public support community had 20,000 hits a month; you've just saved $200,000 a month in support costs.
    Great! But before you finish there, I want you to consider the rewards a brand community can offer.
    A public support desk isn't a community. It's likely most of your customers join because of an issue with your product. They tap in some keywords on Google and come across your site. They see a bunch of solved questions like theirs, and they either get the fix and bounce out, or post and wait for a reply. With nothing to get them to come back, once they have the answer they'll likely bounce out then and only come back when they hit a new problem.
    That's not a community. A community is a place where people return multiple times to collaborate, learn and grow together.
    "[A brand community is] a group of people who share an identity and a mutual concern for one another's welfare - who participate in shared experiences that are shaped by a brand." - Carrie Melissa Jones
    For that, you need to look beyond the support desk and expand into more use cases, and there are compelling reasons to do this.
    Shared experiences
    Allowing your customers to share their experiences with your products can lead to unique brand stories that reinforce bonds between members and creates social solidarity in the community.
    A few years ago, I remember reading a post on a travel community. A family were flying with Delta and their son who has autism was becoming more and more distressed with the change in routine for that day. A Delta employee saw this and came and spoke with the family, helped settle the boy and ensured they boarded early to avoid the crush of passengers.
    It's a small moment of kindness that wouldn't make headlines, but it was very memorable for this family; enough so that they posted about it. This post had numerous replies in praise for the airline and no doubt made many of them think of Delta when booking their next flight.
    "[Social solidarity is] not just passive tolerance but felt concern for what is individual and particular about the other person." - Alex Honneth "The Struggle for Recognition"
    All those stories, connections and moments build social capital and loyalty for your brand.
    Feedback
    Your customers are already talking about your product. Some of it will be good, and some of it won't be good. They are already talking about it on social media, and in numerous communities, they belong to.
    If you do not have space within your community for your customers to leave feedback, then you're missing out on a massive benefit. You get a chance to address negative feedback before it spills out further into the public domain. Likewise, positive feedback makes for compelling customer success stories.
    Feedback is a great way to crowdsource innovation and to guide sales and marketing on how your customers are using your products and where the gaps are.
    Owning your niche
    Allowing space for conversations relating to your product makes good sense. If you sold a fitness tracker, then it makes good sense to have areas for discussions revolving around wellness areas such as sleep, diet and exercise. 
    Likewise, a mobile phone network will do well having areas related to the various brands of mobile phones.
    "There is status that comes from community. It is the status of respect in return for contribution for caring for seeing and being in sync with others. Especially others with no ability to repay you." - Seth Godin 
    Creating these spaces encourages return visits beyond direct support for the product.
    Those return visits are what makes your community a community.
  4. Like
    SertKafiyE reacted to Matt for a blog entry, Test drive Invision Community 4.5   
    We started talking about Invision Community 4.5 way back in November of last year. Now, less than six months later, it's ready for you to test.
    While we put the finishing touches to a few features, we have set up a preview site so you can test out the new features, leave your feedback and make a note of any bugs you spot.
    Head over now to the Invision Community Alpha test site.
    Please be aware that this test site is running in 'development mode' so it is automatically updated with the latest fixes throughout the day. This means it has to work extra hard on each click as there are no caches, pre-built languages or templates to use, so it will be a lot slower than a production version. So please don't worry about it being a touch slow, and definitely don't try and run Page Speed analysis tools on the alpha site!
    You can read about the headline features over in our product updates blog.
    Let us know what you think!
  5. Thanks
    SertKafiyE reacted to bfarber for a blog entry, 4.5: New Post-Installation Onboarding   
    Installing Invision Community for the first time is a fun and exciting process. After all, you're about to launch a new community that is going to thrive and attract members from all over, and you want to make sure you set it up just right to facilitate a painless experience for your visitors.
    If you're new to Invision Community, however, it can be a little daunting when you think about "ok what now?" immediately after installing the software.
    Though experience, and researching the analytical data Invision Community installations voluntarily share with us, we identified many common settings that most communities change, and it is easy to see why. In an effort to make Invision Community more approachable to new administrators, we have devised an intuitive "new installation" onboarding process that will help you configure the community just right, and quickly.
    Upon first logging in to Invision Community after installing the software, administrators are presented with a welcome screen.

    Welcome to your new Invision Community!
    You can obviously skip this step by clicking away to another page if you wish, and you won't be bothered again. If you click the "Skip this step" link on the page, you will be sent an email with a link to return to the page in the future should you wish to do so.
    Continuing into the helpful wizard, you will be presented with a screen like so

    A helpful guided wizard
    You'll note that there's an explanation as to why you may wish to configure these settings, as well as guidance for where to find the same options later should you wish.
    Upon clicking next, you'll see the previous step marked as completed. You can even skip around steps by clicking and expanding on them should you wish to do so.

    Each step is explained in detail
    If you reached this page but decide that you have to do something else first, there is a "Remind me later" option at the bottom of the page. Clicking it will allow you to resume whatever else you need to do first, but will helpfully bring you back to this onboarding step at a later time to finish your quick setup.
    Finally, once you submit the form you will be presented with a confirmation page containing links to several other areas that you may wish to visit to get started. Things like setting up forums and setting up groups are common tasks, so we've consolidated links to those areas on one helpful screen as part of the new quick setup.

    Confirmation that you're doing great so far!
    This change is but one small way that we strive to ensure our software is easy to understand and easy to use. The next time you set up a new community, we hope these adjustments make the process smoother for you, allowing you to get the backend work done quickly so you can focus on the real goal - growing your new community.
  6. Thanks
    SertKafiyE reacted to Matt for a blog entry, A call to arms for community leaders   
    We are currently living through one of the most turbulent times in history.
    A once-in-a-century pandemic has a grip on all of us.
    Whatever the outcome, come the end of the year, few of us are going to be the same again. We will have to sacrifice our personal freedoms, and some of us much more.
    Like you, I'm worried about my family, my friends and neighbours. I'm watching the news, scrolling through social media and consuming articles from scientists, scholars and doctors.
    The news coming out of Italy is truly heartbreaking. Doctors and nurses have to make life and death decisions daily as they wage war with the virus. Those of us in the UK and the USA are nervously watching the graphs climb in lockstep of Italy from just a few weeks ago.
    It would be easy to succumb to fear and withdraw completely.
    But as community leaders, we cannot.
    Let us take some inspiration from the brave people of Italy who have suffered much with an overstretched health care system and enforced quarantine yet still sing from their apartments in a display of resolve.
    In a time where we have to remain apart, we must come together.
    We have to keep showing up and leading.
    We must focus on what we still have and not what is being taken away.
    Now more than ever, we are needed to keep the world connected. To bring comfort; to support and to love each other.
    This year is going to test every one of us.
    But whatever comes our way, I know that we are stronger together.
    "Their faithful and zealous comradeship would almost between night and morning clear the path of progress and banish from all our lives the fear which already darkens the sunlight to hundreds of millions of men."
    Winston Churchill
  7. Like
    SertKafiyE reacted to Matt for a blog entry, 4.3: Promote to Facebook Pages and Groups   
    Social media promotion should be a part of any marketing strategy. Curating interesting content from your community and sharing to social media channels like Facebook and Twitter is a great way to drive traffic to your site.
    Invision Community 4.2 introduced Social Media Promotions to allow this. 
    You hit the promote button, fill out the text to share with each service, click which photos to include and schedule the promotion or send it immediately.
    We use this feature almost every single day to share highlights to our Invision Community Facebook page and Twitter.
    This feature has had a significant impact in attracting visitors to our blog. This is now a core part of our marketing strategy.
    So what's new in Invision Community 4.3?
    Facebook Groups and Pages
    A  popular feature request was to allow sharing to Facebook groups that you are an administrator of, as well as Pages you own.
    Not only that, but we now allow you to share to many places at once.
    When setting up Facebook, you can choose which Facebook properties to be used when promoting.

     
    When sharing content, you can choose where to share it to right on the dialog.

     
    Here you can see that we're sharing to two of three possible places. "It's a secret" is a Facebook Group (which makes it a pretty poor secret).
    The "Lindy Throgmartin Fan Club" is my favourite page on all of Facebook. What it lacks in members, it makes up for in enthusiasm.
    You may also notice that the Facebook box is empty. Facebook have very strict guidelines on sharing content. They prefer that you do not auto-populate the content.
    You can always access the item's original content on the promote dialog, so you can refer to it.
    Setting a custom page title
    When you share to social media channels, you also have the opportunity to add to the 'Our Picks' page.
    We've made it possible to add a custom title for the Our Picks page so you don't have to use the content item title, although this is still the default.

     
    Editing an Our Pick
    When editing an item shared to 'Our Picks', you now have the option of editing all the data, including the title and the images attached.

     

    The Our Picks page showing the custom title
    Thanks to your feedback, we saw several places that we can improve this already popular feature.
    We hope you enjoy these changes which makes your social promotion strategy even easier to execute.
    I know we'll be making good use of them!
     
  8. Like
    SertKafiyE reacted to Charles for a blog entry, 4.3: Usability improvements to make your day better   
    Often it's the smaller changes that can make a big improvement in the day to day use of your community. We have made quite a few updates that will make your community flow better for you and your members.
    Update files in Pages Media Manager
    Previously when you wanted to update a file in the Pages Media Manager you actually had to upload a new file and then change the references to that file to the new one. This was obviously not so great.
    When you select a file there is now a replace option. We're not sure why we didn't do this earlier but as they say: better late than never!
    Tag Input when Optional
    On communities with tagging enabled, we have often noticed that people tend to feel the need to tag everything even when it's not really necessary. If your site is about cars you don't really need everything people post to be tagged "car" as that's sort of obvious.

     
    So to make it a bit clearer that tags are not required we have hidden the input field behind a Choose link so people have to actively choose to tag if they really think it's necessary. We hope this cuts down on tag noise. If tagging is required then the normal input box will always show.
    Google Invisible reCAPTCHA
    The new Google Invisible reCAPTCHA allows you to prevent bot registrations without the need for all users to fill out the normal captcha process. As often as possible your members will never notice there is even a captcha happening on the page. It's another way to make the flow from guest to member easier.
    Whitelist for Spam Service
    The spam defense service Invision Community provides works very well at combatting spam signups automatically. The issue is sometimes it works too well!
    Let's say you are at work and all your colleagues share the same public IP. You are excited about your new community (of course you are) and your whole office tries to register at once. Our spam service would probably see your office IP as suspicious with that sudden influx of traffic and may even block it.
    The new whitelist tool allows you to specify IPs and email addresses to always allow on your community regardless of what score our spam defense gives it.
    Reply as Hidden
    Sometimes it would be nice if your moderators could reply to an item with a hidden reply. You might want to leave a note for other moderators or perhaps you have a database and want some replies public and some private.

     
    If you have permission you will now see a hide toggle when replying. This works in all apps anywhere you can reply to a content item and have hide permission.
    Exclude Groups in Leaderboard
    You can now exclude certain groups from being ranked in the Leaderboard. This is very useful if your staff or RSS bot tend to get all the reputation points. By excluding those groups you can focus on your actual member participation which is a better reward to encourage engagement.
    On a personal note this will make me very sad as I usually win reputation counts on our site. But, being such a great person, I am willing to make this sacrifice for you.  
    Complete Your Profile Order
    The Complete Your Profile feature introduced in version 4.2 has been a great success for clients. We have heard many reports of increased engagement as the system can walk people through the sign up process. Not having a big, scary registration form is always a huge plus.
    For 4.3 we added the new ability to change the order of completion for your members. This will allow you to stress the items you really want them to complete first and move your less important profile options later in the steps.
    Mapbox Support
    Mapping has been a feature of Invision Community for quite some time but up until now has been limited to Google Maps integration. For 4.3 we have added support for Mapbox which is based on OpenStreetMap data. The maps are beautifully designed and bring greater flexibility with an alternative look. The groundwork is now laid for some exciting new features still to come!
    Some of our existing customers also found Google policies and pricing structure incompatible with their own internal policies which this addition addresses.
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