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kims79

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  1. Agree
    kims79 got a reaction from David.. in Show subscriptions at the time of registration   
    Hello,
    The subscription system is a strong point of IPB and subscribers are often the pillar of a community.
    Unfortunately, unlike products, it is not possible to display them in the registration form, unlike products, it is only possible to "force" the purchase during the registration.
    Is it possible to propose an optional subscription in the registration form? 
    Sincerely,
    Kims
  2. Agree
    kims79 got a reaction from OptimusBain in Show subscriptions at the time of registration   
    Hello,
    The subscription system is a strong point of IPB and subscribers are often the pillar of a community.
    Unfortunately, unlike products, it is not possible to display them in the registration form, unlike products, it is only possible to "force" the purchase during the registration.
    Is it possible to propose an optional subscription in the registration form? 
    Sincerely,
    Kims
  3. Thanks
    kims79 reacted to Jim M in [4.6.12.1] Error during the reconstruction of the trophies   
    I have moved this to a ticket to further investigate, please check your email for further access we require before continuing.
  4. Like
    kims79 reacted to Marc Stridgen in [Club]] mysql error when adding a new member (last realase)   
    Thank you for updating those. I have created a ticket for you on this so one of our developers can assist
  5. Like
    kims79 got a reaction from Jurgis in Hump Day: A Refresh Has Arrived!   
    Hello,
    I just got up, read this email and I am absolutely furious.
    I am told that I will get a "small" increase of 90$ every 6 months, that is 180$ per year, which is more than a 30% increase, but it is a small increase! 
    Also, no more support by ticket, but by the forum, a good way to tell your customers to take care of themselves, but on the other hand, they can pay to open a ticket.
    But frankly, are you kidding us? Is this a joke? And you justify this with "We feel that Invision Community offers exceptional value for money with its rich functionality and power at your fingertips." ? No, we use Ipboard out of habit, nowadays there are other solutions.
    Moreover, I'm still waiting for a proper integration of Webp with conversation, an update of elasticsearch, a real mobile application, a real mobile optimization (IPB is completely lacking in this area), an evolution of the api, and that for years! 
    Oh and I forgot, the ponpon, features that are not present on our self-hosted versions but on your versions that we don't want!
    We are users and contributors of mediawiki and they have a real update tracker, yet it is an open-source solution (like Discourse, Phpbb, SMF, etc...) and we almost get a faster response from them than by opening a "ticket".
    Frankly, what advantage do you think you have today? I tell you, none, we pay a licence (and other users too I think) for the convenience, but we will clearly review our strategy, especially as we are informed at the last moment.
     
     
  6. Like
    kims79 got a reaction from AlexJ in Hump Day: A Refresh Has Arrived!   
    Hello,
    It took me a while to reply to the partial retro-pedaling of ipboard and after almost two months, I can say that I am even more dissatisfied than before.
    To have left the possibility to the community to pay in two times is a good thing, but personally, what bothered me the most, was the "disappearance" of the support and the increase of the price not announced, and especially for me, not justified since IPB pushes more and more towards its host service.
    The charge is going to be violent, but totally justified, as I'm starting to get "fed up" with invision's behavior these last months.
    The self-hosted client not being happy with the non support of Zappier, had as excuse at the beginning "we have a very specific configuration in cloud version", ended up being announced on this one.
    And as indicated on this topic, this one is simply not NGINX compatible, even though NGINX is now taking the lead over APACHE and is faster than it.
    Concerning SEO, I'm still waiting for the announcement of real improvements (webp conversion, javascript code rewriting, mobile improvement) and not a simple robot.txt (even if this one is appreciable and relieves at least this part).
    For the new "support", it is for me a disaster, first maj, I had to open a ticket on the forum for a security update that was proposed only through the support option of the admin panel (but why is there no notification as for other updates, we talk about SECURITY ????), as a result, I had time to identify the problem before getting an answer, good for me, you will say.
    Second ticket on the forum concerning the authentication via google, I am asked for identifiers to access my forum, the ticket is escalated to support, no more news since.
    Third ticket the same day, I buy ip.blog thinking that it is the system used by IPboard for its news system (after all, in the menu, there is well marked "blog") and the description of blog on the site shows these same news!
    Needing a system to go under google news, I see the potential to save a little time on development and well no, after purchase, I realize that it has nothing to do, they now use page to present the news and blogs is "abandoned" for some time.
    I send a message to @Marc Stridgen to ask for the refund of the module, I am then asked to create a ticket on the forum (we'll go back to privacy), I do it, before receiving this mail:

    I immediately challenged it, explaining the ambiguity, and have not heard back since.
    Short, I am asked to pay more without announcing it before, I am removed from the support by asking me to post on the forum even though all my requests are legitimate and escalated to the ops team, we are still waiting for real communication on what is currently problematic the referencing...
    And now, I am sold a product that does not conform at all to the description on the site (since the blog menu redirects to a system that uses IP.page without changing the description of the product presentation!) and that even seems to be totally abandoned, and they have the nerve to ask me to write my problem on the forum (to try to make me believe that IPB cares about its customers?) only to tell me "no" by e-mail without responding to my challenge after a week.
    What is the next step? We will have to pay to post a message on the official forum and pay at each monthly update the same price as the current subscription?
    Wake up and respect your customers!!!
  7. Like
    kims79 got a reaction from SeNioR- in Voice message feature   
    Personally, I find that audio messages on a forum are a bit unnatural and also cause some difficulties:
    Cumulative file size Specific moderation  Lack of referencing. But it can be something interesting, for example on role playing games 🙂  
  8. Like
    kims79 got a reaction from Edjazoli in Recommended Web Hosting   
    For the servers in Europe, we use Ionos after trying out several other hosts (OVH, infomaniak), we switched from a VPS (max offer) to a dedicated one recently and we are very satisfied.
    The big plus with them is the plesk license included which saves time on the management side (even if you still have to put your hands in it).
  9. Like
    kims79 got a reaction from sobrenome in Voice message feature   
    Personally, I find that audio messages on a forum are a bit unnatural and also cause some difficulties:
    Cumulative file size Specific moderation  Lack of referencing. But it can be something interesting, for example on role playing games 🙂  
  10. Agree
    kims79 reacted to Marc Stridgen in Refund of a module   
    Very sorry about that Kims. This has now been done for you
  11. Like
    kims79 got a reaction from Marc Stridgen in Refund of a module   
    Thank you Marc 🙂
  12. Like
    kims79 got a reaction from Marc Stridgen in [Google Auth] System error   
    Right, the problem came from mod-security which is set to extra-sensitive here (following a wave of scans that is growing in recent weeks).
    We use Comodo rules and what is strange is that google was the only one blocked, API calls Discord, facebook, twitter... works fine 🙂
  13. Thanks
    kims79 got a reaction from Daniel F in [Google Auth] System error   
    Right, the problem came from mod-security which is set to extra-sensitive here (following a wave of scans that is growing in recent weeks).
    We use Comodo rules and what is strange is that google was the only one blocked, API calls Discord, facebook, twitter... works fine 🙂
  14. Like
    kims79 got a reaction from Sebbo78 in Hump Day: A Refresh Has Arrived!   
    Anyway, it's been some time that IPB pushes us to leave them (you plan to stop your activity?), they have absolutely no understanding of the current markets, the big boxes are moving more and more only to alternative solutions like Discord, facebook, ect ... to discuss with their community (the proof, even Bethesda closed its forums recently!)
    The premium argument would be funny if it was a joke, but it seems that @Mattis serious.
    Ipboard has nothing premium, it is behind in all the fields and does not evolve any more since years, it is especially about correction of bug, on the contrary, it even tends to lose functionalities!
    Ipchat -> abandoned without notice. Mobile application -> abandoned without notice. No, the annual renewal has no more sense, it is a total nonsense, because precisely we have no roadmap on what is planned, on the contrary, we go from bad surprise to bad surprise with your communication completely off the mark.
    Especially since @Jordan response indicating to reload our accounts 6 months before to keep this period is for me a new proof of total contempt for your customers.
     
    Lol is a joke ? We should also pay you for each "major" version? So we would have to pay for the software + a renewal for security updates + an additional fee for upgrades? You're definitely missing the point! 
     
    The truth is that for a few years, nothing has been added on IPB, except the club function, the rest is bug fixes! 
    You put forward the webp as a novelty, no sorry, the addition of two lines of codes to accept this file extension which is already supported by the majority of CMS for a few years is not a novelty.
    The addition of zapier is not a novelty either, it is above all a proof of laziness on your part to really integrate these functionalities in IPB, because if tomorrow Zapier closes, or decides like you to increase its prices of 30%, we are taken hostage! 
    I will start by believing that you get a com for each request sent by an IPBoard installation.
    What's the next step, suppressing the sending of mail outside the provider? By the way, why didn't you take AWS which is the most common ?
    When I read that on this subject, it confirms me even more in what I think, you try to do as little as possible today to rehash as much as possible.
    You want me to pay 30% more and once a year? 
    Ok, start by listening to your community, work on your software so that it respects today's web standards and that it gets the best possible score on pagespeed especially on mobile, offer us a real integration of wepb, discord, private messages in instant, do your job when you validate an extension on the market to make sure it works properly and then I would accept to pay more.
     
  15. Like
    kims79 got a reaction from Sebbo78 in Hump Day: A Refresh Has Arrived!   
    Hello,
    I just got up, read this email and I am absolutely furious.
    I am told that I will get a "small" increase of 90$ every 6 months, that is 180$ per year, which is more than a 30% increase, but it is a small increase! 
    Also, no more support by ticket, but by the forum, a good way to tell your customers to take care of themselves, but on the other hand, they can pay to open a ticket.
    But frankly, are you kidding us? Is this a joke? And you justify this with "We feel that Invision Community offers exceptional value for money with its rich functionality and power at your fingertips." ? No, we use Ipboard out of habit, nowadays there are other solutions.
    Moreover, I'm still waiting for a proper integration of Webp with conversation, an update of elasticsearch, a real mobile application, a real mobile optimization (IPB is completely lacking in this area), an evolution of the api, and that for years! 
    Oh and I forgot, the ponpon, features that are not present on our self-hosted versions but on your versions that we don't want!
    We are users and contributors of mediawiki and they have a real update tracker, yet it is an open-source solution (like Discourse, Phpbb, SMF, etc...) and we almost get a faster response from them than by opening a "ticket".
    Frankly, what advantage do you think you have today? I tell you, none, we pay a licence (and other users too I think) for the convenience, but we will clearly review our strategy, especially as we are informed at the last moment.
     
     
  16. Thanks
    kims79 reacted to Jim M in Some entries of a page database are not accessible since 4.6   
    Sorry about that. We'll be getting this fixed as soon as we can through our development cycle 🙂 .
  17. Like
    kims79 got a reaction from WP V0RT3X in Some entries of a page database are not accessible since 4.6   
    I use a custom template indeed, but even using a default template (recreated for the occasion), the problem continues 😕
  18. Like
    kims79 got a reaction from FZ in Hump Day: A Refresh Has Arrived!   
    Hello,
    It took me a while to reply to the partial retro-pedaling of ipboard and after almost two months, I can say that I am even more dissatisfied than before.
    To have left the possibility to the community to pay in two times is a good thing, but personally, what bothered me the most, was the "disappearance" of the support and the increase of the price not announced, and especially for me, not justified since IPB pushes more and more towards its host service.
    The charge is going to be violent, but totally justified, as I'm starting to get "fed up" with invision's behavior these last months.
    The self-hosted client not being happy with the non support of Zappier, had as excuse at the beginning "we have a very specific configuration in cloud version", ended up being announced on this one.
    And as indicated on this topic, this one is simply not NGINX compatible, even though NGINX is now taking the lead over APACHE and is faster than it.
    Concerning SEO, I'm still waiting for the announcement of real improvements (webp conversion, javascript code rewriting, mobile improvement) and not a simple robot.txt (even if this one is appreciable and relieves at least this part).
    For the new "support", it is for me a disaster, first maj, I had to open a ticket on the forum for a security update that was proposed only through the support option of the admin panel (but why is there no notification as for other updates, we talk about SECURITY ????), as a result, I had time to identify the problem before getting an answer, good for me, you will say.
    Second ticket on the forum concerning the authentication via google, I am asked for identifiers to access my forum, the ticket is escalated to support, no more news since.
    Third ticket the same day, I buy ip.blog thinking that it is the system used by IPboard for its news system (after all, in the menu, there is well marked "blog") and the description of blog on the site shows these same news!
    Needing a system to go under google news, I see the potential to save a little time on development and well no, after purchase, I realize that it has nothing to do, they now use page to present the news and blogs is "abandoned" for some time.
    I send a message to @Marc Stridgen to ask for the refund of the module, I am then asked to create a ticket on the forum (we'll go back to privacy), I do it, before receiving this mail:

    I immediately challenged it, explaining the ambiguity, and have not heard back since.
    Short, I am asked to pay more without announcing it before, I am removed from the support by asking me to post on the forum even though all my requests are legitimate and escalated to the ops team, we are still waiting for real communication on what is currently problematic the referencing...
    And now, I am sold a product that does not conform at all to the description on the site (since the blog menu redirects to a system that uses IP.page without changing the description of the product presentation!) and that even seems to be totally abandoned, and they have the nerve to ask me to write my problem on the forum (to try to make me believe that IPB cares about its customers?) only to tell me "no" by e-mail without responding to my challenge after a week.
    What is the next step? We will have to pay to post a message on the official forum and pay at each monthly update the same price as the current subscription?
    Wake up and respect your customers!!!
  19. Like
    kims79 got a reaction from FZ in Hump Day: A Refresh Has Arrived!   
    Anyway, it's been some time that IPB pushes us to leave them (you plan to stop your activity?), they have absolutely no understanding of the current markets, the big boxes are moving more and more only to alternative solutions like Discord, facebook, ect ... to discuss with their community (the proof, even Bethesda closed its forums recently!)
    The premium argument would be funny if it was a joke, but it seems that @Mattis serious.
    Ipboard has nothing premium, it is behind in all the fields and does not evolve any more since years, it is especially about correction of bug, on the contrary, it even tends to lose functionalities!
    Ipchat -> abandoned without notice. Mobile application -> abandoned without notice. No, the annual renewal has no more sense, it is a total nonsense, because precisely we have no roadmap on what is planned, on the contrary, we go from bad surprise to bad surprise with your communication completely off the mark.
    Especially since @Jordan response indicating to reload our accounts 6 months before to keep this period is for me a new proof of total contempt for your customers.
     
    Lol is a joke ? We should also pay you for each "major" version? So we would have to pay for the software + a renewal for security updates + an additional fee for upgrades? You're definitely missing the point! 
     
    The truth is that for a few years, nothing has been added on IPB, except the club function, the rest is bug fixes! 
    You put forward the webp as a novelty, no sorry, the addition of two lines of codes to accept this file extension which is already supported by the majority of CMS for a few years is not a novelty.
    The addition of zapier is not a novelty either, it is above all a proof of laziness on your part to really integrate these functionalities in IPB, because if tomorrow Zapier closes, or decides like you to increase its prices of 30%, we are taken hostage! 
    I will start by believing that you get a com for each request sent by an IPBoard installation.
    What's the next step, suppressing the sending of mail outside the provider? By the way, why didn't you take AWS which is the most common ?
    When I read that on this subject, it confirms me even more in what I think, you try to do as little as possible today to rehash as much as possible.
    You want me to pay 30% more and once a year? 
    Ok, start by listening to your community, work on your software so that it respects today's web standards and that it gets the best possible score on pagespeed especially on mobile, offer us a real integration of wepb, discord, private messages in instant, do your job when you validate an extension on the market to make sure it works properly and then I would accept to pay more.
     
  20. Like
    kims79 got a reaction from AtariAge in Hump Day: A Refresh Has Arrived!   
    We would certainly accept this pricing policy (at least personally) if and only if our requests were taken into account regarding Ipboard.
    Starting with the most important one, the page loading speed and a mobile friendly version.
    Compare IPB to any other forum system, you will understand, the pages load much too slowly and this problem has been raised many times.
  21. Like
    kims79 got a reaction from sobrenome in Hump Day: A Refresh Has Arrived!   
    We would certainly accept this pricing policy (at least personally) if and only if our requests were taken into account regarding Ipboard.
    Starting with the most important one, the page loading speed and a mobile friendly version.
    Compare IPB to any other forum system, you will understand, the pages load much too slowly and this problem has been raised many times.
  22. Agree
    kims79 got a reaction from leonovich_J in Hump Day: A Refresh Has Arrived!   
    We would certainly accept this pricing policy (at least personally) if and only if our requests were taken into account regarding Ipboard.
    Starting with the most important one, the page loading speed and a mobile friendly version.
    Compare IPB to any other forum system, you will understand, the pages load much too slowly and this problem has been raised many times.
  23. Agree
    kims79 got a reaction from Percival in Hump Day: A Refresh Has Arrived!   
    We would certainly accept this pricing policy (at least personally) if and only if our requests were taken into account regarding Ipboard.
    Starting with the most important one, the page loading speed and a mobile friendly version.
    Compare IPB to any other forum system, you will understand, the pages load much too slowly and this problem has been raised many times.
  24. Haha
    kims79 got a reaction from Summit360 in Hump Day: A Refresh Has Arrived!   
    It is especially a new proof of total contempt of its customers, we are forced to pay now once a year, but we speak in monthly increase, IPB should make politics.
  25. Haha
    kims79 got a reaction from Summit360 in Hump Day: A Refresh Has Arrived!   
    "Don't worry, you won't be hurt, just bend over and cough!"
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