What are you even talking about? no one needs people that add useless messages to a post that doesn't help to fix the issue.
How am I doing something wrong/not use it as intended if it was working before the updates? They clearly did something and now are unwilling to help me with the issue.
The worst part is, that they're trying to "lure" you into their Cloud instead of finding a solution to this issue which is just a faeces move, no matter what. (Why write an E-Mail in private and not post it here? Because they don't want to look bad lol.)
Remove Old Private Support System > Updates IPB Software to newer version > Issues happen > Opens the new "Support Ticket" in Public Forum > gets moved away to "Self Host Community" Support where it gets buried and ignore by staff 🙂
This is just getting better in better, can't wait what the future of IPB holds!
Excellent E-Mail, pretty obv why they not just post it here 🙂 :