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Joel R

Invision Community Advocate
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Joel R last won the day on May 10

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About Joel R

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    Community Expert
  • Birthday 05/01/1992

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    Total file submissions: 1

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  • Gender
    Male
  • Location
    San Francisco, CA, USA
  • Interests
    reading the Economist, frisbee in the park, writing sassy yet informative posts

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  1. To provide some added perspective on content, which is key to attracting and retaining members, not all content is the same. And you want to be strategic in your content. You can have content that is functional, emotional, professional, or social. If you're a community in the Inception stage, you need a lot of functional content. These are "hard knowledge" articles such as how to's, guides, expert advice, and other authoritative content. Search engines and visitors love functional content. But it doesn't keep the people. That's when you want to start thinking about content that is emotionally disclosing (eg. "what was your biggest challenge? How did you feel when X happened? What was your most embarrassing moment? Welcome new members this week, etc"). Emotional content is what makes people stay. There's a psychology and strategy behind content, so you want to choose the right mix for your community's lifecycle.
  2. Error from the log: DateInterval::__construct(): Unknown or bad format (PD) I see what's wrong. Removal time frame, Warning time frame, and Size Trigger are all 0 in my settings. Which is weird because I thought I changed those settings upon installation.
  3. A broader perspective on featured items is the challenge to actually manage featured items. You can only manage at the item level. I often feature images, albums, and files so they show up on the gallery and download index. They just keep adding up. There's no way to mass manage all featured items from one spot.
  4. This is a great list. It's so great that @Matt stole one of my future article ideas, ha. Some things that I wanted to add: - Future Publish Date: I love queueing up content in advance, especially when I know I'm going to be away from the community. It helps trick my community - whoops I mean "reassure" - that I'm still active even while away. You can set future publish dates on Page records and Blog posts. - For the RSS Feeds, I usually like more granularity in how its displayed. So as a pro Joel hack, I created an email folder called Community Ideas that's subscribed to various newsletters and feeds. Anytime I need ideas, I just browse that folder and then rewrite a short introduction.
  5. 1. In your error logs, there might be consistent issues. Read through the error logs. Even if you don't know code like me, a little bit of commonsense can tell you which app or plugin is problematic. 2. You should check all of your third party apps and plugins for updates, especially when you're going from a major version 4.3 to 4.4. 3. Be careful with large site-wide apps and plugins.
  6. Hold on! I have an amazing guide / topic to share in Community Administration board, just need a board moderator to approve the topic. I think it'll give you some good ideas. Topic has been approved:
  7. Great scenario. I'm not a fan of having newbies repeat questions over and over again, so let me flip the question back to you: how would YOU like to deliver the best and most informative topics from the community to new members? Answer: articles or topic compilations that gather best-in-class resources from the community. This is especially powerful for mature communities who have a wealth of community knowledge to share. What if you pinned topics of the following resources: "Answers to All the Questions You Should Ask about Self-Travel" "10 of the Best Topics For New Travelers" "The Definitive Guidebook on Self Organized Travel for Members, by Members" "Planning Your First Trip? The Best Community Stories by Members" "Read the World: the Best 2018 Travel Blogs on Jair's Community" You don't have to answer the same new questions over and over again if you can compile the best topics and answers from the community for members. But imagine showing these resources to new members, how you'll be able to deflect most of the easy questions, and also inspire them by showcasing the very best content from the entire community!
  8. It's unfortunate to hear what happened to your Formula 1 forum. But I think what you're really asking is this: how do you onboard new members into a community with strong sense of membership? You don't need to lower your requirements. Just because a group is exclusive doesn't mean it can't bring on new members. If anything, every new member is even more precious because he managed to jump over the requirements to join -- and the effective community manager will make integration of new members an important early part of the member lifecycle. This means immediately welcoming the member, explaining the tribal rituals, and respecting them in discussions. I have a club with this exact scenario as your Formula 1. They have a very long and intimate history (10+ years), use tribal rituals only they understand, and have very high requirements to join. So when I hosted my most recent discussion with their club leadership, I pointed out the problem that if they don't do anything to bring in new members, their group will die out. So part of their process is to actively seek out new club members and welcome them to their club and they've done very well. Just because a group has strong boundaries to keep non-members out shouldn't mean they're not welcoming to members who do meet requirements.
  9. It also displays in fluid forum view.
  10. Let's bring this all together. Here are two examples of a group promotion notification This new message is customized. It talks about the qualifications, the scarcity, and the benefits of the promotion. It's aligned to the community strategy, and it also gives a goal to earn the next title.
  11. Before I answer his specific question, I wanted to share some best practices I've seen in effective community management for group promotion. 1. Customize the language of group promotion to something uniquely your own For example: Gaming community: "Field promotion" to a new "rank" Mental health community: "Care boost" to new "advocacy" Harry Potter-themed community: "Sorting hat" to a new semester Have fun with it! It may seem weird and strange to outsiders, but it'll be even more cherished by the membership. These are part of the rituals and symbols that I talked about in my Membership blog post. 2. Explain the Value Give value to the promotion! Don't just congratulate the user on a new title. Explain things like qualifications to earn the promotion, the scarcity in how many members actually achieve the promotion, and the benefits of what the new promotion unlocks. 3. Explain the Next Challenge Too many promotions skip this step, when it's so important. Explain what it'll take to earn the next promotion. This is one of the most important things to share in the congratulations message, because it helps guide the future actions of the member. Want to encourage more informative posts? Want to encourage more total engagement? Want to encourage posting in an advanced section? This is where you influence members when they're most open. 4. Align the promotion to your strategy Finally, when you brainstorm and plan your group promotion, align the promotion to your goals. Make every promotion's description reinforce the reason for the promotion and explain the importance of the strategy. Why is more engagement important? Why is a new subscription important to the site?
  12. A client asked me this question on Tuesday May 7 2019: Before I even try to tackle this question, I had to go back to the client to ask two things: His Goal? His Community Lifecycle? The reason why the first question is so important is that group promotion can be used for many goals. Some admins use group promotion to filter out spam registrations; some use group promotion to reward paid subscribers and purchasers; some use group promotion to encourage activity or to offer unique forms of membership journeys. The fascinating thing about Invision Community as a suite is that there are so many ways to engage - on my community, I have members who only hang out in their own profile and use it like Facebook with status updates; I have some members who only post to the Gallery; and I have many members who only hang out in Club. Furthermore, clients don't just engage with the community by function / feature, but also by psychographics -- some members are very reminiscent of the community like a Historian, some members really like to meet and greet new members as Ambassadors, some members really like to share their daily life as a Blogger, some members really like feeling rewarded and accomplished as a Prize Winner, some members really enjoy the human connections like a Socialite. You can start to parse your community by segments and really offer a unique member journey if that's your wish. In the case of this client, his goal is to increase his overall engagement. The community lifecycle matters as well. If your community is new or being renewed, you want to simplify the group promotion. Mature communities, on the other hand, should offer multiple pathways to member engagement. Knowing your community lifecycle and what you can reasonably accomplish is important -- most new communities try to do too much too fast, when community rituals like group promotion 'grow up' with the community. In the case of this client, he was looking to restart his membership so we're going to treat it as a new community.
  13. It's a trailer for the forthcoming video series, so hopefully the series will give a lot more insight. 👍
  14. You're welcome! I'm glad you're getting some useful pointers from these articles. I really wish I had these kinds of thought provoking articles on community management when I was first starting out, so I'm trying to jumpstart the success of others. These articles are really meant to provide an easy core foundation for all Invision Community admins and owners to think deeply about how to build a better community. Sometimes I feel as if community managers try to rely too much on technology to solve all their problems. Install a new app! Request customization! Focus on SEO and sitemaps! When in reality, there's this whole component to sparking human connection which is far more important. People have been building communities for thousands of years, and the tenets of community building have been around forever. In short, whether you build your tribe in digital or offline, you'll always need to think about things like boundaries, identification, rituals, and more. Get those right and the community will follow.
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