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Soniceffect

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  1. Like
    Soniceffect got a reaction from NewRockRabbit in My return to IPB   
    Having just moved over from vbulletin myself can only agree with the above. Its not the support however, the guys over there who do support are great guys IMO. Its the quality of the product and organisation of the company. That is where this place shines above all else. The improvement in speed on my site is out of this world and the amount of posts on here I see where Lindy has actually said "Oops, yeah ok we missed that I will see it gets sorted" are actually what people want to see.
  2. Like
    Soniceffect got a reaction from WOFman in My return to IPB   
    Having just moved over from vbulletin myself can only agree with the above. Its not the support however, the guys over there who do support are great guys IMO. Its the quality of the product and organisation of the company. That is where this place shines above all else. The improvement in speed on my site is out of this world and the amount of posts on here I see where Lindy has actually said "Oops, yeah ok we missed that I will see it gets sorted" are actually what people want to see.
  3. Like
    Soniceffect reacted to Charles in Epic fail   
    Without trying to create a whole different conversation: yes that's true.
  4. Like
    Soniceffect got a reaction from Justin™ in My return to IPB   
    Having just moved over from vbulletin myself can only agree with the above. Its not the support however, the guys over there who do support are great guys IMO. Its the quality of the product and organisation of the company. That is where this place shines above all else. The improvement in speed on my site is out of this world and the amount of posts on here I see where Lindy has actually said "Oops, yeah ok we missed that I will see it gets sorted" are actually what people want to see.
  5. Like
    Soniceffect got a reaction from NenaDice in My return to IPB   
    Having just moved over from vbulletin myself can only agree with the above. Its not the support however, the guys over there who do support are great guys IMO. Its the quality of the product and organisation of the company. That is where this place shines above all else. The improvement in speed on my site is out of this world and the amount of posts on here I see where Lindy has actually said "Oops, yeah ok we missed that I will see it gets sorted" are actually what people want to see.
  6. Like
    Soniceffect reacted to Wolfie in Epic fail   
    First it depends on the ticket and other factors. For example, if it's for an upgrade, that has a promise time of five days, not two. Also, sometimes responding to your own ticket can cause it to fall to the back of the queue (not necessarily will, but can). If the initial ticket was replied to, asking for information, then a client responds to it, it won't necessarily get immediate attention from a tech. There are many things that can explain why a ticket wasn't answered even if it's seemingly within the time frame that it should have been answered. Let's say the ticket was submitted at 7PM on the 23rd. Two business days would put it AFTER business hours on Friday, thus being Monday morning. If you read through the forums, you see many clients who comment that they got support 'even on the weekend' when they thought support would be closed. It's because sometimes a tech will check in and handle some tickets.


    Try telling that to Fed-Ex/UPS/USPS/etc when they want you to pay more for higher priority delivery of your packages. The renewal you pay is for support, not priority support. The difference is, to be rather blunt, the same as being able to 'cut in line' because someone paid for that privilege. It doesn't mean that we non-priority clients are being given the bird or told to suck it. It just means that those who want (or NEED) priority support have paid for it so they can get faster service. Considering how little the support cost is, I think there isn't much room for complaining. Also, the renewal costs haven't really gone up in the last decade (for new purchases), which is a really good deal for clients. Add in the fact that Blog and Gallery are pretty much the same price as they were about a decade ago, and it's like living in a dream world where inflation doesn't exist.


    I remember in the old nexus, or at least at some point, when submitting a ticket, before the ticket was actually registered, some options would be listed to try to cover some 'common problems'. Would almost seem like some of the false urgents could be avoided someone could click on a link to submit an urgent -vs- normal ticket. On the next page, list some options that are common (site down, admin can't access acp, other critical's). When the option is selected, have it fill in the subject and some of the text, allowing the client to fill in anything additional. Could also give a soft pop-up telling the client to check certain details (ftp for example) so that the tech can address the issue faster when getting to the ticket. If a situation doesn't match but client still wants to do a critical ticket, provide them with a reminder that if a ticket is deemed to not be critical, it will be treated as a normal ticket, so marking it critical (when it's not really that urgent) won't get it a faster response. Just a thought I had, hope you like it.


    (I know I quoted Lindy here, but this isn't a reply to him so much as to others who ever wonder about this.)
    Knowing the IPS staff as I do, I know that no one would ever want to make a ticket disappear. When the old nexus was in use, I remember a ticket of mine disappeared and it wasn't because of a staff member causing it to happen (in all seriousness, I blame the software in use at that time). If a ticket was submitted and has somehow vanished, I recommend sending an email to Lindy. Rest assured, he will look into it because he knows the importance of ensuring that support requests from clients are not lost nor mishandled. (Or if Lindy would prefer a different course of action, then obviously follow what he recommends.)
  7. Like
    Soniceffect got a reaction from tenaki in Only disapointment   
    Thats great for me to do.. Not so go for very non-technical people. Tryin to explain how to upload an image at all can be a struggle LOL. I understand what your saying, but its a fair few versions gone through now and its one thing lacking against vbulletin which I would have thought would be a target, especially at the moment. Gotta say though, if this is the biggest thing I can find (apart from the editor, which I know has been being worked with lately) then invision are certainly on a winner. The software is excellent.


    Members come and go at the end of the day. I always have the opinion of not leaving the forum to go stale. I moved from IPB to xenforo because to be honest I expected great things from it and wouldnt have actually moved but for the fact it just stopped being worked on, I therefore moved to vbulletin and made a mistake in doing so, therefore moved back here. Certainly isnt doing the forum any harm as we are still the largest in our particular genre by some margin.
  8. Like
    Soniceffect reacted to Bob van Leeuwen in Are you planning to start to pay for the found bugs   
    There will stil be bugs, diferent server configuration and that kind of stuff.
  9. Like
    Soniceffect reacted to Peter F. in Editor Feedback   
    Just a quick suggestion on a way to improve the convertibility of bbcode to HTML and back:

    Add a class attribute to the HTML that a bbcode translates to. Specify it as "bbcode<insertname>tag" and then alter the parser so that it looks for tags with this attribute and parses them.

    Similarly you could wrap the HTML tags that originate from bbcode in HTML comments. Hell you could even make the comment identifiers unique which would aid parsing things like multi-level quotes. Then you would have the bbcode parser search for these specific comments and certain tags following them before converting the HTML into bbcode and vice versa.
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