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  1. Due to fraud? I don't know any other retailer that delays the supply of a digital download while they do a manual check. Perhaps they can consider dropping this frustrating delay for existing customers.
  2. One thing that is very frustrating, especially in todays immediate purchase digital download era, is having to wait for paid purchases from IPB. I bought an add on for my account hours ago and I'm still waiting for the "manual approval" process to be completed before I can download the app. This is very frustrating for customers.