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Andy Millne

IPS Staff
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Andy Millne last won the day on April 8

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About Andy Millne

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  1. Xenforo to IPB

    Thank you for considering Invision Community once more and sorry to hear you had a bad experience last time around. Many of our staff members have been with the company a lot of years but some have come and gone. I couldn't describe any of the current bunch as likely to be rude. I don't think any of the tier 1 support staff have been here longer than a few years without moving up with the exception of @Mark H and we call him our "resident Walmart greeter" so it's not likely him If you are not satisfied with any support responses however you are welcome to ask for it to be escalated. From our Standards of Service... With a cloud account you would get the best support of course and server-side issues would also be our responsibility. Also on the cloud platform, yes we would provide support for hacking attempts provided the security best practice methods are followed as shown in the admin control panel. Our staff can help you make sure your site is secure. If access is obtained through carelessness with insecure passwords or through providing access to untrusted users then this would not be covered. We do take regular backups to protect from data loss. Please let us know if you have any other questions.
  2. Facebook Login Handlers Setup

    For technical support please submit a ticket via your client area. This forum is for pre-sales questions.
  3. Large Invision Communities

    Please ask for your ticket to be escalated if you feel your issue has not been resolved fully. If you are below the 750 user limit on your plan then poor performance is not something you should be experiencing.
  4. Recently Browsing

    Sidebar blocks are set at a view level. You should not need to add it to every forum. Adding to one forum should add it to all. If you require technical assistance with this feature please submit a support ticket via the client area.
  5. Recently Browsing

    This is built in functionality of the software there is no need to buy or download an additional plugin.
  6. Large Invision Communities

    Hi Scott, we have a few large communities on our cloud and enterprise services. There is no reason you should be suffering performance issues. As an active customer please feel free to submit a ticket and we can investigate. If you've exhausted the capabilities of the retail offerings we can check and recommend some alternative solutions if required.
  7. Recently Browsing

    This is a sidebar block. Provided you are set up as a user with permission to manage these you can do so from the interface directly on the front end. If you're an existing customer and this functionality is not working for you please feel free to submit a support ticket from your client area.
  8. Automatic Topics List

    Hello, It's not clear what you mean by "Automatic Topics List" could you please clarify further what you are looking for.
  9. CMS

    Invision Community features the Pages application which includes CMS functionality and more. Further info can be found at https://invisioncommunity.com/features/publishing/
  10. Changing avatar size?

    You can alter the avatar size using the group settings "Maximum profile photo storage size" and "Maximum profile photo width/height"
  11. IPB Gallery

    Uploading videos is indeed supported. Please submit a ticket if you are seeing errors uploading videos so we can investigate.
  12. Please submit a ticket via your client area for technical support.
  13. How is data exported?

    You will need to discuss that with your new provider. We can't provide support for importing data into Wordpress.
  14. Cloud - IP Content, Pages etc

    Cloud and self hosted versions are functionally identical. You can certainly set up Pages databases on the cloud platform.
  15. Toggle Sidebar

    For technical support please submit a ticket from your client area.