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The Heff

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  1. Meow
    The Heff reacted to Charles in Please restore the choice of reactions here at IPS!   
    Sometimes people use big graphics like GIFs too. I do not for many such GIFs are cat-based and therefore evil.
  2. Meow
    The Heff reacted to The Old Man in Please restore the choice of reactions here at IPS!   
    The +1 button was a great idea but please return or improve the number of reactions here at the IPS Community forum. It's feels to me IMHO almost like we're being stifled by some dark, manipulative branding and marketing PR department or something. Reactions allowing the ability to show you you're saddened, disagree or are confused about something and help provide a balance of opinion, freedom of expression and thought.
    Thanks for reading.
  3. Like
    The Heff reacted to Lindy in Better representation of a banned user   
    Naturally, we try to consider anything that gains traction, however, this goes against the grain of every aspect of life. No where else that I'm aware of, other than "old school" forums, are those that have been subjected to disciplined paraded in front of the public with a naughty tag. I'm not aware of any social media platform that indicates a user has been banned or disciplined. Imagine getting a sticker placed on your car after getting a speeding ticket to let the world know you had your hand slapped. We are not likely to incorporate any feature that promotes public humiliation of members. 
    As a tip for moderation - if content is being reported and you find it rises to the level of banning a user, the usual course of action would be to remove the offending content. You cited letting users know someone has been banned so they stop replying, but removing the content would accomplish this as well. 
    If you're insistent on this, please consider using a third party resource or custom user group is likely your best option. You are, however, likely going to receive a higher number of GDPR "right to be forgotten" requests if you start publicly shaming your members for moderation actions taken. 
  4. Like
    The Heff reacted to Lindy in Removal of $15 Domain Change   
    Good to see you around, Tiger. That is very... passionate feedback on the URL reset fee. Although it's been addressed before, I'm happy to do so again. 
    Firstly, prior to limiting the resets, it was very easy to "license hop" - that is, swap URLs around, obtain support, upgrades, etc., swap them around and repeat, etc. So, while not necessarily the original intended purpose, it does help keep the honest... honest in the same sort of way that a deadbolt keeps the undetermined at bay--obviously, the determined/committed can kick the door in. 
    Secondly, in many cases, there actually are costs incurred with fresh installations by way of support. Frequent URL resets are a byproduct of tossing ideas around, deleting, reinstalling, configuring and deleting. Quite often, there are numerous support requests involved and unfortunately, often the same questions/concerns over and over again on each reinstall. The spirit of tech support provided is based on a single installation and not so much to support 'tinkering' and perpetual reinstallation support. The fee, when applied, helps (in a small way) offset some of that overhead.
    I would hope a number of customers here would attest to the fact that we will generally just update the URL for you if you contact us - especially if you're just changing the URL on an existing installation. In cases such as those described above, the fee may apply. 
    I'm sorry you consider it a barrier, but I can assure you, we're not funding private yachts from license reset fees. 🙂 Even with license reset fees, we frankly still typically tend to have a net loss when it comes to many of those (not all, but many) that kind of toss ideas out to see what sticks. You've been around a long time (for which we're appreciative!) - you're a power user (who still sees us as a 'forum provider') and you won't likely require much support throughout your tinkering journey. That's not usually the case here. 
    Just drop us a note if you find you need to change the URL on file. We're generally able to help if that's all you need. 
    Thanks for the feedback. 
  5. Like
    The Heff got a reaction from sobrenome in Reactions in private messages   
    Users would need to be notified that a reaction has taken place. I very rarely go back to a private message unless I'm notified of a new reply.
  6. Like
    The Heff reacted to breatheheavy in Reactions in private messages   
    Hey there,
    I'd love to see Reactions implemented into private messages. 
    My staff and I use Messages to communicate, and some times I would prefer to "like" their comment to acknowledge I've seen their message versus having to reply every time.
    Thoughts? 
  7. Like
    The Heff got a reaction from SammyS in Discord is killing our forum   
    IPS would then be required to continue supporting it and maintaining it. I can only imagine how many chat rooms would be installed on shared or inadequate hosting, resulting in performance problems and then, subsequently, support tickets.
  8. Like
    The Heff got a reaction from ahc in Ignore Improvements   
    Oh I'm not suggesting that my examples should be blockers, but in providing them I'm trying to help the debate flow in a more productive direction - such as possible solutions to the examples I posted or confirming that completely different use cases could be applied.
    I for one would like a block feature, but my use case is one of privacy.  I don't care if content can be seen, but I would like the ability for users to block messages from, and disable access to view their profile for, specific individuals in a single button-click.
  9. Like
    The Heff got a reaction from ahc in Ignore Improvements   
    Instead of debating whether the 'ignore' function works properly, just provide feedback on what you want to be able to do. You do not need to give it a name, you simply need to state your use case(s).
    There may be problems with creating a true "block" feature for community software like IPS. If you check blocking capabilities on sites where it already exists (I'm specifically thinking about social media) it serves as more of a privacy tool. It prevents others from being able to see your profile content, send you messages or view your posts. That's fine in a system where your content is entirely your own and the only impact is one less viewer of your content, but in community software like IPS this could create problems:
    There will be apparent gaps in conversations to users that have been blocked, for example: Blocked Person 1: Does anybody know how to install this program? Person 2: Yes, you install it by double clicking on it. Person 1: But then I get a warning about it being suspicious. Person 2: That's OK, you just need to add it as an exception. Person 1: Thanks Unblocked Person 1: Does anybody know how to install this program? Person 2: Yes, you install it by double clicking on it. Person 1: But then I get a warning about it being suspicious. Person 2: That's OK, you just need to add it as an exception. Person 3: No, don't do that! It's actually infected and a new version needs to be uploaded! Delete it and run a virus scan. Person 1: Thank There will be useful topics that might not be seen: Blocked How to install this program. How to open the program. How to uninstall the program. Unblocked Warning: current version infected - uninstall it and run a virus scan. How to install this program. How to open the program. How to uninstall the program. These are of course just examples I can think of, but I imagine there'd be gaps all over the place.
  10. Like
    The Heff got a reaction from Luuuk in Ignore Improvements   
    Instead of debating whether the 'ignore' function works properly, just provide feedback on what you want to be able to do. You do not need to give it a name, you simply need to state your use case(s).
    There may be problems with creating a true "block" feature for community software like IPS. If you check blocking capabilities on sites where it already exists (I'm specifically thinking about social media) it serves as more of a privacy tool. It prevents others from being able to see your profile content, send you messages or view your posts. That's fine in a system where your content is entirely your own and the only impact is one less viewer of your content, but in community software like IPS this could create problems:
    There will be apparent gaps in conversations to users that have been blocked, for example: Blocked Person 1: Does anybody know how to install this program? Person 2: Yes, you install it by double clicking on it. Person 1: But then I get a warning about it being suspicious. Person 2: That's OK, you just need to add it as an exception. Person 1: Thanks Unblocked Person 1: Does anybody know how to install this program? Person 2: Yes, you install it by double clicking on it. Person 1: But then I get a warning about it being suspicious. Person 2: That's OK, you just need to add it as an exception. Person 3: No, don't do that! It's actually infected and a new version needs to be uploaded! Delete it and run a virus scan. Person 1: Thank There will be useful topics that might not be seen: Blocked How to install this program. How to open the program. How to uninstall the program. Unblocked Warning: current version infected - uninstall it and run a virus scan. How to install this program. How to open the program. How to uninstall the program. These are of course just examples I can think of, but I imagine there'd be gaps all over the place.
  11. Like
    The Heff got a reaction from Rhett in Charging to change URL?   
    I think I've changed URL twice since 2011, both times for free since it's not that often. It's hardly daylight robbery.
  12. Like
    The Heff got a reaction from Meddysong in Charging to change URL?   
    I think I've changed URL twice since 2011, both times for free since it's not that often. It's hardly daylight robbery.
  13. Thanks
    The Heff got a reaction from Cruizin in Restrict guests from uncovering spoilers   
    @onlyME has a mod (I think) that restricts certain posts to only members who "react" to the topic, meaning they would have to be logged in to see the content. It could do what you're after quite nicely.
  14. Like
    The Heff got a reaction from kmk in Please allow reverse post order in threads   
    Wow, another thread starts to descend into chaos. 😕
    I was actually quite interested in seeing if the OP would elaborate on how they'd see this working.
  15. Like
    The Heff got a reaction from Meddysong in Please allow reverse post order in threads   
    Wow, another thread starts to descend into chaos. 😕
    I was actually quite interested in seeing if the OP would elaborate on how they'd see this working.
  16. Thanks
    The Heff got a reaction from Hans_F in Forum specific rules may not be seen   
    Merry Christmas IPS team! 🎅🤶🎄
    I have some feedback on the user of forum specific rules to improve the display of them, particularly in ensuring that users posting in forums are aware of forum-specific rules.
    I use a set of rules for our sales area of our community. It is a dedicated forum space for our users to advertise their property for sale to others. In doing so, we expect them to abide by a set of rules:

    As you can see, these are clearly displayed as soon as a user enters the specific forum. These are set in the ACP in the area specifically provided for this purpose:

    If a user follows a fairly traditional workflow, by navigating to the specific forum to create a new post, the rules are seen. However, we now have a different workflow available to users where this will not be the case. There is, on the forum index, a 'Start new topic' button:

    Clicking this button requires you to select a forum to create the new topic in:

    A user's workflow may instead therefore be to:
    visit the index; click on the 'Start new topic' button; and select a forum to post this in. When this workflow is followed, the user in question never sees the forum-specific rules. They are taken to the editor on which the forum specific rules are not displayed:

    This means that, in the event of a dispute, the user can validly claim to have been unaware of any specific rules they may have breached.
    Although this can be remedied on a case-by-case basis through tactful moderation, it would be better and more efficient to simply ensure the forum specific rules are visible to users using this workflow to create new topics.
    Thanks for reading. 🙂
  17. Like
    The Heff got a reaction from sobrenome in Cloudflare problem - Members have CF IP   
    I certainly have this enabled, but my issue was that all users visiting had a CF IP address. I wanted to see the true IP address. The guide I linked above achieved this.
  18. Like
    The Heff reacted to tonyv in ACP suggestion   
    When deleting a member, a small screen pops up and reads, "Are you sure you want to permanently delete this member? This action cannot be undone." It would be beneficial if the message was more specific, if it read, "Are you sure you want to permanently delete aloppibra? This action cannot be undone." Whenever I see the small screen asking me if I'm sure, I always hesitate and sometimes wonder, second guess myself, as to whether I'm actually deleting the correct user.

  19. Like
    The Heff got a reaction from CoffeeCake in No more silent patches   
    In my case, I noticed the PayPal errors before the patch was available. I ran the support tool to no avail. This means, of course, that having already run the support tool I wouldn't go and run it again, so the patches remained an unknown. My timing meant that I literally missed them.
    I'm hoping the calls in this thread result in something more proactive, even if we have to opt in to it.
  20. Haha
    The Heff reacted to AmericanRev2 in InViSiOn SeaRCh iS FinE...   
    Attn: @Invision Community - Please add "Nodes" to the admin cp search index. FWIW when i search for anything using a search tool my expectations are for it to return results relating to my search terms, i don't care if its a language translation. I search because i'm looking for something ...
    it is because of my own ignorance of not knowing correct location.... like when i yell at my wife and ask where my socks are if they are not where i think they should be , she does not say "socks don't exist"
  21. Like
    The Heff got a reaction from bearback in No more silent patches   
    The issue is that we may not know we're affected until something goes wrong, which could result in a lost registration, loss of content, loss of revenue, etc.
    I'd certainly advocate a more proactive approach to patching since I want to know if there is a possibility that an issue affects my community, rather than find out later when it could be too late. Even if it's just a banner or email notification, that'd be much better.
  22. Like
    The Heff got a reaction from DSystem in No more silent patches   
    The issue is that we may not know we're affected until something goes wrong, which could result in a lost registration, loss of content, loss of revenue, etc.
    I'd certainly advocate a more proactive approach to patching since I want to know if there is a possibility that an issue affects my community, rather than find out later when it could be too late. Even if it's just a banner or email notification, that'd be much better.
  23. Thanks
    The Heff got a reaction from CoffeeCake in No more silent patches   
    The issue is that we may not know we're affected until something goes wrong, which could result in a lost registration, loss of content, loss of revenue, etc.
    I'd certainly advocate a more proactive approach to patching since I want to know if there is a possibility that an issue affects my community, rather than find out later when it could be too late. Even if it's just a banner or email notification, that'd be much better.
  24. Thanks
    The Heff got a reaction from Mr 13 in No more silent patches   
    The issue is that we may not know we're affected until something goes wrong, which could result in a lost registration, loss of content, loss of revenue, etc.
    I'd certainly advocate a more proactive approach to patching since I want to know if there is a possibility that an issue affects my community, rather than find out later when it could be too late. Even if it's just a banner or email notification, that'd be much better.
  25. Like
    The Heff reacted to Sonya* in Forum specific rules may not be seen   
    I assume that the rules are also not displayed if the topic is created through "Create+" menu. 
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