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Hexsplosions

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Everything posted by Hexsplosions

  1. I don't believe that to be the case, Matt. I do not expect IPS to hold its prices, but this is not just a pricing issue. There are a number of issues: It's a big price increase (46% for me), in one fell swoop, on an unsuspecting customer. That introduces a shock factor to the equation. That is entirely of IPS's making. Smaller incremental adjustments to pricing, inline with inflation, are easier to absorb and to plan for. This increase is not. It was not communicated. I cannot tell you how furious I was to find a new price on the website, with a changed renewal term, without so much as a word from IPS. I therefore have little time to absorb, reflect or plan for it, and being on the smaller hobbyist side of your userbase, I now have serious doubts about being able to continue to be a customer. That is a shame after a decade of being a loyal customer, but I guess that's part of the game. It benefits your cash flow and hurts ours. You get a chunk of cash in one go, whereas you would have previously accepted it in two. It's stated that this is in part for simplicity, yet I can see no justifable reason for this claim. How hard is it to set 6-monthly renewals? You've done it for years. Bringing it inline with industry standards isn't a compelling reason - IPS is now just as inflexible as other industry players. The communication, when it did arrive, was completely tone-deaf. "Don't worry, it's not bad news"... Yes, it is. It's not only an unexpectedly large price increase with little notice, but it's changing the frequency too. Neither of those things are good news for me. The costs were communicated in monthly terms when the renewal is now collected annually, which screams of smoke and mirrors.
  2. Yes there was. The email should have landed first. Logging into a refreshed website to find out the prices have increased without so much as a whisper, especially when increasing as much as they have, is quite frankly appalling. If customers in the sector I work in found out about prices like that, we'd be fined by a regulator for treating customers unfairly. In the years I've been an IPS customer I can count on one hand, with fingers to spare, how many times I have been upset about something IPS has done. I have truly been an advocate of IPS in all that time. This is a time I am really quite upset, because the feeling I am left with is simply that IPS no longer values me as a customer. If it did, it would have taken steps to communicate with me in a more proactive way. An email landing tomorrow is like closing the stable door after the horse has bolted... Pointless. I've gone from a $140 renewal split across two 6-month periods to a single $205.00 renewal every year. Firstly, that's a 68% price increase in one go and it's an inflation-busting one at that. I do not expect a business to holds its prices forever, but I do expect to have price increases communicated before they're made effective, and I do expect them to be reasonable. Secondly, and this is leaves a far more bitter taste in my mouth, it's a great way of increasing IPS's cash flow whilst simultaneously hurting mine. IPS benefits from a big chunk of renewal cost all in one go, while I'm left trying to desperately plug a short-term financial gap that was not planned for. Thirdly, it's due in November so I am left with little time to deal with this situation. It may not be as short notice as some, and I really feel for those people, but a small hobbyist website like mine can't just muster those kind of funds in that short space of time. This entire fiasco really is a piss-poor show towards a long-time loyal customer. I'm afraid that suggestion falls flat as soon as this happens: To not renew, and risk running unpatched software, simply puts my users' data at risk. That is the reason I renew religiously every 6 months, and have always done so. I know that technically we can do this, but I do not believe it to be sensible to do so.
  3. I dumped Facebook months ago and my users have not mentioned it once. It's just not worth the headaches IMO, with constantly changing requirements and demands made on our community.
  4. This is why I dumped any form of Facebook integration. I got sick and tired of the constantly changing requirements and ongoing challenges I had to pass.
  5. We flagged a user as a spammer shortly after he registered, based on his first-post content. The user and content have been hidden as is expected, but the user still shows in this block: This detracts from the purpose of the block because it can (and will) fill up with spammers during an attack.
  6. As you're a Cloud customer, I would suggest raising a ticket via the client area to ask for help. https://invisioncommunity.com/clientarea/ You'll see a support popup in the lower right corner.
  7. I got a response to my ticket: So it'll be fixed. 👍 Thanks to @Daniel F for his patience in actually getting access to my server. #UpdateAccessInformation
  8. I have no plugins that affect the topic view or forum view, so I can confirm the error occurred on the default theme with no plugins affecting it. The only 3rd party application/plugin I use is Chatbox, and that isn't on any of the affected pages. The ticket I raised for this has been passed to the advanced support team.
  9. No, I only use custom themes from Ehren and the default theme is left completely alone. The error occurs on the default theme with in forum view or topic view.
  10. It does it on my default theme and on both custom themes. I've raised a ticket for it.
  11. I've upgraded to 4.6.1 and have rebuilt the achievements, largely using the defaults for now. If I create a new badge, let's say for "1000th Reputation Received", would it automatically award it to anybody who already meets the criteria or would it be necessary to trigger another rebuild? Thanks 🙂
  12. Out of curiosity, what version do you have? I'm on 8.0.7.
  13. Cheers I'll keep trying as well, and share if I figure it out. It's most annoying.
  14. Did you manage to figure out what was causing the error on PHP 8? I'm getting the same, but it works flawlessly on PHP 7.4.
  15. It's a real shame because it used to be possible, but became difficult since renewal dates were all aligned. (Prior to that there may have been a different renewal date for gallery to the one for forums, which was confusing but was more flexible.) Support have removed unused purchases for me in the past, to reduce the renewal cost for an existing license, but it meant I lost that purchase forever despite having paid for it. (I could not add it back on later.) As a point of feedback for IPS, this led to me feature locking my community. I would previously have been willing to entertain a purchase of an application to test its use in my community, knowing that I could turn it off if not successful to save some money, and then back on again if there was a new demand for it, but I now won't entertain such ideas because paying a renewal fee for unused functionality or losing the purchase permanently if it's not required just isn't viable (it's essentially throwing away money).
  16. You'd be more angry if it wasn't ready when it was given to you. 🙂 Your patience will be rewarded. 👍
  17. If you use a control panel like Plesk you just install the addon for it, you can still get one. Are you going to use a control panel?
  18. You can get a free SSL cert from Let's Encrypt, so no need to pay for one. Depending on your need, that might do.
  19. I happen to use IONOS for my forum, using Debian and Plesk. It works very well for what I want. You can find the link to my forum in my signature if you want to test its speed.
  20. That sounds perfect. If I could make a request, could you please ensure that rebuilds do not trigger notifications? I'd like to avoid swamping members with notifications when it goes live. Great job IPS team. 😄
  21. Users would need to be notified that a reaction has taken place. I very rarely go back to a private message unless I'm notified of a new reply.
  22. Oh I'm not suggesting that my examples should be blockers, but in providing them I'm trying to help the debate flow in a more productive direction - such as possible solutions to the examples I posted or confirming that completely different use cases could be applied. I for one would like a block feature, but my use case is one of privacy. I don't care if content can be seen, but I would like the ability for users to block messages from, and disable access to view their profile for, specific individuals in a single button-click.
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