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Hexsplosions

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  1. Like
    Hexsplosions got a reaction from asigno in Cache Not Working message   
    Log out of the ACP and back in again.
    I had this and found out from support that the message does not clear unless you log out and back in. I wasted a lot of time on it.
  2. Like
    Hexsplosions got a reaction from TDBF in Invision Insight: 4.7.7 Beta 4 and a teaser!   
    Literally one reason I wouldn't look at Cloud... Cost.
    It's far too expensive. I looked at moving to Cloud and worked out my yearly costs would be 400% what they are now, including the license fees for the IPS software.
    I would love to move to Cloud for the simplicity, but it's far too expensive to be able to justify it.
     
  3. Like
    Hexsplosions got a reaction from H5K in Invision Insight: 4.7.7 Beta 4 and a teaser!   
    Literally one reason I wouldn't look at Cloud... Cost.
    It's far too expensive. I looked at moving to Cloud and worked out my yearly costs would be 400% what they are now, including the license fees for the IPS software.
    I would love to move to Cloud for the simplicity, but it's far too expensive to be able to justify it.
     
  4. Like
    Hexsplosions got a reaction from Claudia999 in Invision Insight: 4.7.7 Beta 4 and a teaser!   
    Literally one reason I wouldn't look at Cloud... Cost.
    It's far too expensive. I looked at moving to Cloud and worked out my yearly costs would be 400% what they are now, including the license fees for the IPS software.
    I would love to move to Cloud for the simplicity, but it's far too expensive to be able to justify it.
     
  5. Like
    Hexsplosions got a reaction from kmk in Invision Insight: 4.7.7 Beta 4 and a teaser!   
    Literally one reason I wouldn't look at Cloud... Cost.
    It's far too expensive. I looked at moving to Cloud and worked out my yearly costs would be 400% what they are now, including the license fees for the IPS software.
    I would love to move to Cloud for the simplicity, but it's far too expensive to be able to justify it.
     
  6. Like
    Hexsplosions got a reaction from Grafidea in Invision Insight: 4.7.7 Beta 4 and a teaser!   
    Literally one reason I wouldn't look at Cloud... Cost.
    It's far too expensive. I looked at moving to Cloud and worked out my yearly costs would be 400% what they are now, including the license fees for the IPS software.
    I would love to move to Cloud for the simplicity, but it's far too expensive to be able to justify it.
     
  7. Like
    Hexsplosions got a reaction from AlexJ in Invision Insight: 4.7.7 Beta 4 and a teaser!   
    Literally one reason I wouldn't look at Cloud... Cost.
    It's far too expensive. I looked at moving to Cloud and worked out my yearly costs would be 400% what they are now, including the license fees for the IPS software.
    I would love to move to Cloud for the simplicity, but it's far too expensive to be able to justify it.
     
  8. Like
    Hexsplosions got a reaction from Gabriel Torres in Duplicate images when copying and pasting   
    It was not.
    I just tested it in a single editor window (no refreshing), dragging in two JPGs and two PNGs, neither of which duplicated, followed by a paste using CTRL+V, which did duplicate.
  9. Like
    Hexsplosions got a reaction from Gabriel Torres in Duplicate images when copying and pasting   
    I've confirmed this on my board using Microsoft Edge. I do not use any clipboard managers (this is a gaming PC, so I keep the bloat to a minimum.)
  10. Thanks
    Hexsplosions reacted to Marc Stridgen in Subscriptions duplicated or active past expiry date   
    I see Daniel managed to get the issue resolved for you. Of course let us know if you have any further problems
  11. Like
    Hexsplosions reacted to Matt in Group promotion fails when checking spammer status   
    We have just issued a patch for this issue.
  12. Like
    Hexsplosions got a reaction from Jim M in Group promotions not working   
    Thanks Marc, much appreciated.
  13. Thanks
    Hexsplosions reacted to Jim M in Group promotions not working   
    It will not trigger notifications.
  14. Thanks
    Hexsplosions reacted to Marc Stridgen in Subscriptions duplicated or active past expiry date   
    I have created a ticket on this one so we can get a closer look for you and see whats going on. Someone will be in contact as soon as possible
  15. Like
    Hexsplosions reacted to Apfelstrudel in Please add "years" as a milestone condition   
    Hello,
    could you please also add "years" as a milestone condition for "time since registered"?
    My forum is very old and 10x365 days is not 10 years. 😉

  16. Like
    Hexsplosions got a reaction from Boozer in Hump Day: A Refresh Has Arrived!   
    I honestly think I'm done here.
  17. Like
    Hexsplosions reacted to Marc Stridgen in Subscriptions   
    If you change the price of an item, it should ask you if you wish to change it for existing or not
  18. Like
    Hexsplosions reacted to Ehren in Stuff what I have noticed with the design refresh...   
    Thanks, I appreciate the feedback guys!
    @Nathan Explosion I've fixed the "Our Community" issue and the user panel is no longer John Cena-ing. The user area seemed a little crowded on laptops, so I guess the Create menu was removed for a more aesthetic reason rather than a functional reason. It gives the user area a little more breathing room and prevents the navigation from collapsing into unnecessary dropdown menus. If this is mentioned more often though, I'll be happy to revisit it 🙂
    @Adriano Faria The create menu should now be working correctly on mobiles. I added a "home icon" to the mobile navigation bar which takes you back to the forum index page. I thought it might be confusing if the logo took you to different places depending on what page you were viewing.
    @Ocean West Nice suggestion - I've added your default Activity Stream to the "Our Community" dropdown menu. It'll be "Unread Content" by default, unless you've adjusted it for your account.
  19. Thanks
    Hexsplosions got a reaction from Lindy in Hump Day: A Refresh Has Arrived!   
    @Matt @Lindy @Charles @Jordan Miller
    I would like to acknowledge and thank you for the compromise re 6-month renewal. It's fair to say that I was vocal and extremely critical (and negative) in my reactions to this situation. I'm glad there has been an acknowledgement of the failings and a compromise to ease the impact on smaller communities like mine.
    While the price increase still respresents a challenge for my site, being on the smaller hobbyist side of the spectrum, the reintroduction of the 6-monthly renewals does at least give us some breathing room to try to accommodate the new prices by reducing the short-term burden on us.
    I'd like to add my tuppence worth now that things have calmed down.
    I'd ask, as others have done, that any changes to pricing or service offerings be communicated in a timely fashion in the future to give us time to deal with said changes.
    I would also suggest that a consultation process with a core user group would be beneficial, for any proposed changes to services. If this was broadly representative of your customer base, and used to test and vet ideas in advance of implementation, issues such as the ones debated in this thread could be identified and solved in advance. We're here and we're vocal, and I personally would be only too happy to form a part of that. I've been an advocate of your team and services for so long, and it was truly upsetting to suddenly find that trust shattered. I believe the community being more engaged would have alleviated much of this situation.
    Finally, I don't expect IPS to hold its prices, even for a short period, which I've said numerous times in this thread. I'd absolutely support smaller incremental price increases inline with inflation to help maintain development of the product and services. These smaller increases would be far easier to plan for and to absorb.
    P.S. I apologise for any typos, the spellchecker in Firefox does not seem to recognise this as an editor. 🤔
    P.P.S. I am not switching to Chrome. 🤮
  20. Like
    Hexsplosions got a reaction from LiquidFractal in Hump Day: A Refresh Has Arrived!   
    @Matt @Lindy @Charles @Jordan Miller
    I would like to acknowledge and thank you for the compromise re 6-month renewal. It's fair to say that I was vocal and extremely critical (and negative) in my reactions to this situation. I'm glad there has been an acknowledgement of the failings and a compromise to ease the impact on smaller communities like mine.
    While the price increase still respresents a challenge for my site, being on the smaller hobbyist side of the spectrum, the reintroduction of the 6-monthly renewals does at least give us some breathing room to try to accommodate the new prices by reducing the short-term burden on us.
    I'd like to add my tuppence worth now that things have calmed down.
    I'd ask, as others have done, that any changes to pricing or service offerings be communicated in a timely fashion in the future to give us time to deal with said changes.
    I would also suggest that a consultation process with a core user group would be beneficial, for any proposed changes to services. If this was broadly representative of your customer base, and used to test and vet ideas in advance of implementation, issues such as the ones debated in this thread could be identified and solved in advance. We're here and we're vocal, and I personally would be only too happy to form a part of that. I've been an advocate of your team and services for so long, and it was truly upsetting to suddenly find that trust shattered. I believe the community being more engaged would have alleviated much of this situation.
    Finally, I don't expect IPS to hold its prices, even for a short period, which I've said numerous times in this thread. I'd absolutely support smaller incremental price increases inline with inflation to help maintain development of the product and services. These smaller increases would be far easier to plan for and to absorb.
    P.S. I apologise for any typos, the spellchecker in Firefox does not seem to recognise this as an editor. 🤔
    P.P.S. I am not switching to Chrome. 🤮
  21. Agree
    Hexsplosions got a reaction from leonovich_J in Hump Day: A Refresh Has Arrived!   
    100% agree with this. It's a two-way street.
    None of my concerns have been addressed and I didn't get a response to most of what I said. I may have well just shouted into the wind for all the good it did me to post my views.
    "We're sorry" - fine, you're sorry.
    "We're sorry, we should have given more notice. We'll apply discounts for any renewals within X months to allow you time to plan." - much better, and means a mistake has been owned.
    As it stands, the only thing keeping me from immediately leaving is the tight integration between two cruical apps - forums and commerce. That's a sad state of affairs, because prior to this I would have been staying because I believed in the product and the team. That belief has been shattered.
  22. Agree
    Hexsplosions got a reaction from Davyc in Hump Day: A Refresh Has Arrived!   
    100% agree with this. It's a two-way street.
    None of my concerns have been addressed and I didn't get a response to most of what I said. I may have well just shouted into the wind for all the good it did me to post my views.
    "We're sorry" - fine, you're sorry.
    "We're sorry, we should have given more notice. We'll apply discounts for any renewals within X months to allow you time to plan." - much better, and means a mistake has been owned.
    As it stands, the only thing keeping me from immediately leaving is the tight integration between two cruical apps - forums and commerce. That's a sad state of affairs, because prior to this I would have been staying because I believed in the product and the team. That belief has been shattered.
  23. Like
    Hexsplosions reacted to Dll in Hump Day: A Refresh Has Arrived!   
    I really feel like there are four issues at play in all of this. 
    The price rise
    Personally, this is the one which, although I can understand the issues it's causing for some, is in my opinion, the least controversial of all that's gone on over the last few days. Things get more expensive, the product is very different to what it was since the last increase in price, and so personally I have no problem with it. As long it goes hand in hand with a discernible and ongoing improvement in the quality of the product. There's work to be doing, rough edges to smooth and features which need adding. I do see why this may cause people to move away from Invision though - everything has its price and there are (and always have been) cheaper (and even free) alternatives. 
    The support change
    On the face of it, this looks terrible. But in a way it's all in the telling as it's not really a big change, assuming it works as Invision are saying - eg things that need a ticket will end up in one. For me it's one of those that needs to be given a chance to see if it works as advertised or not - if it ends up being poor then it'll need addressing/reverting to tickets urgently. 
    Communication
    This leans into everything else really. Had the price rise been communicated in advance, then that may have mitigated a lot of the upset it's caused. If the support changes had been communicated more clearly, that would also have stopped so many people assuming various different versions of what it is that Invision are apparently planning to do. It's an ongoing weak point with Invision in my view. There's no doubt that Invision make us feel less valued as paying customers than anyone else we spend our money with, sadly.
    Does Invision care?
    This is often about communication and the perception that it gives. I mean how many times can you screw it up so royally that you leave your customers confused or angry or both? With Invision it's frequent, it's frustrating and it's entirely avoidable. If you refuse to learn, refuse to take it seriously and don't change the way you do things after so many years and so many occasions, why should your paying customers keep giving you the benefit of the doubt?
    It's not enough to say you care as you're picking up the pieces of another mess, or arriving back onto the scene of another feature left on the shelf for months with zero communication (think mobile app, as one example). You need to show you care, and you need to step up and own the problems that are of your own making by showing some flexibility.  EG - maybe look at a longer period of 6 month invoicing for existing customers who request it, offer a discount code for those with renewals within 3 months or something - just do something, anything to show it's not all pr style fake 'regret' just to play for time until everyone calms down or gives up. It's very little effort on your side in the great scheme of things, but could make a massive difference to the customers you're doing it for.
    Oh, and finally (long post, sorry), look after your third party developers - you need them, so show some gratitude and a spirit of partnership by working with them.
  24. Like
    Hexsplosions got a reaction from LiquidFractal in Hump Day: A Refresh Has Arrived!   
    Yes there was. The email should have landed first. Logging into a refreshed website to find out the prices have increased without so much as a whisper, especially when increasing as much as they have, is quite frankly appalling. If customers in the sector I work in found out about prices like that, we'd be fined by a regulator for treating customers unfairly.
    In the years I've been an IPS customer I can count on one hand, with fingers to spare, how many times I have been upset about something IPS has done. I have truly been an advocate of IPS in all that time. This is a time I am really quite upset, because the feeling I am left with is simply that IPS no longer values me as a customer. If it did, it would have taken steps to communicate with me in a more proactive way. An email landing tomorrow is like closing the stable door after the horse has bolted... Pointless.
    I've gone from a $140 renewal split across two 6-month periods to a single $205.00 renewal every year.
    Firstly, that's a 68% price increase in one go and it's an inflation-busting one at that. I do not expect a business to holds its prices forever, but I do expect to have price increases communicated before they're made effective, and I do expect them to be reasonable. Secondly, and this is leaves a far more bitter taste in my mouth, it's a great way of increasing IPS's cash flow whilst simultaneously hurting mine. IPS benefits from a big chunk of renewal cost all in one go, while I'm left trying to desperately plug a short-term financial gap that was not planned for. Thirdly, it's due in November so I am left with little time to deal with this situation. It may not be as short notice as some, and I really feel for those people, but a small hobbyist website like mine can't just muster those kind of funds in that short space of time.
    This entire fiasco really is a piss-poor show towards a long-time loyal customer.
    I'm afraid that suggestion falls flat as soon as this happens:

    To not renew, and risk running unpatched software, simply puts my users' data at risk. That is the reason I renew religiously every 6 months, and have always done so. I know that technically we can do this, but I do not believe it to be sensible to do so.
  25. Like
    Hexsplosions got a reaction from RevengeFNF in Hump Day: A Refresh Has Arrived!   
    I honestly think I'm done here.
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