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BertT

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  1. Like
    BertT reacted to Matt for a blog entry, Invision Community 5: Assign topics to moderators   
    Forum moderation management used to be straightforward. It was commonplace to assign a moderator to a single forum. They would be responsible for enforcing the rules, removing spam and generally modelling the behaviour you wanted to see within your community.
    As community management has matured and moderators are tasked with roles based on knowledge, help and support, there is a need for more nuance in managing topics within your community.
    For example, you may have specialists or teams of specialists who help answer questions about development, sales, or support. Topics that require this help may be posted anywhere within your community.
    Indeed, this feature was inspired by a need in our own support community to ensure customers get the right help from the right team member. We have questions on feature sets, purchasing, and support requests, each requiring a different team member. It is not enough to hope that the right person sees the topics; they must be assigned to ensure excellent service.
     
    What are the benefits of this feature?
    The ability to assign a topic to a single moderator or a team of moderators ensures that each topic gets the best outcome regardless of where it was posted.
    Having topics assigned helps moderators deal with issues quickly, as there's clarity over which moderators should handle the topic. It also helps keep your community team accountable by having the ability to monitor their workload and get statistics on the time it takes for your team to reply. These statistics also help the community lead assess quality control.

     
    How do you use this feature?
    There are two ways to assign a topic to a moderator or team of moderators. You can assign a topic when replying to it or do it from the topic's action menu.
    Once assigned, the assignee can review their assigned topics via the Moderator Control Panel and see which are assigned to them via the list of topics. Each moderator will receive a notification informing them they have a new assignment.

    Those with permission to assign topics to others will see all the assigned topics and who they are assigned to when reviewing the list of topics.

    The Admin CP contains a list of all assigned topics and also allows you to create and manage teams of moderators, such as "Sales Team" or "Developers."

    Finally, once the topic has been managed successfully, the moderators can remove themselves from the assignment completing the task.
    Assigning a specific topic to a single person or team in a busy online forum is a strategy that can enhance the effectiveness of the forum's management. It promotes efficiency, expertise, consistency, and accountability, which are vital for maintaining a vibrant and respectful online community.
    We hope you are looking forward to this feature and look forward to any comments you may have.
  2. Like
    BertT reacted to Ehren for a blog entry, UI Polish in Invision Community 4.7.8   
    This week, we're excited to preview some of the UI changes which will be included with Invision Community 4.7.8.
    These changes result in improved performance for Google Fonts and better contrast for accessibility, while also fixing a few bugs along the way. When combined, these small improvements result in a much more polished UI, so lets dive in and take a look at some examples below!
    Google Fonts
    Google Fonts are now imported using the latest version of their API, which includes support for font-display:swap. This CSS property prevents FOUT, or the Flash Of Unstyled Text, where fonts would temporarily be invisible if the Google Font hadn't finished downloading. With this update, a fallback font will be displayed until the Google Font has been downloaded, so your text will be immediately visible even on your initial page load.
    With this update, we have also imported font-weight:600 for improved rendering of semi-bold fonts.
    Cleaner UI for Forum Grid
    This update includes a cleaner UI for forum grids, resulting in improved contrast particularly for the forum icon and forum name.

    Cleaner UI for "Expanded view" topic lists
    In addition to new forum grids, the expanded view UI has also seen improvements in this update, where items are now separated by a simple border instead of being separated into their own boxes.

    Improved button alignment on mobiles
    When possible, buttons will now only occupy a single line on mobiles which results in a cleaner layout and less scrolling. Win win!
    Before:

    After:

    Breadcrumbs
    Breadcrumbs now use a darker color and thicker font-weight for improved contrast, and no longer truncate when long titles are included.
    Before:

    After:

    Social Icons
    The background color of certain social icons has been updated to match their current brand colours.
    Before:

    After:

    Widget designs
    All widgets have received a slight UI overhaul, resulting in improved readability due to heavier font-weights on titles. Alignment issues have also been addressed in certain widgets for mobiles:
    Before:

    After:

    Improved alignment in posts
    Post controls (the bar containing the quote link and reactions) are now vertically aligned to the bottom of posts, regardless of the post length. Small change, but a big difference!
    Before:

    After:

    And much more!
    In addition to these changes, we've included a bunch of fixes including broken stats on record lists, wide tooltips, sticky announcements not staying stuck to the screen, incorrect image ratios for Recent Achievement badges and stretched thumbnails in widgets.
    We think these improvements have really helped to clean up certain areas of our UI and we look forward to them going live on all sites with 4.7.8!
  3. Like
    BertT reacted to Jordan Miller for a blog entry, An easier way to edit your theme   
    In a digital world with no shortage of places to connect, a beautiful theme will help you stand out from the crowd. 
    We previously touched on the importance of branded communities, and now we’re unveiling new functionality that will help make your theme more functional: easy access to header and footer tabs within our new simple theme editor. 
    Invision Community already has a powerful and advanced theme editor allowing total control over every aspect of your community’s UI, however this power comes at the cost of ease of use. We often get asked if there’s an easier way to add a site wrapper, or header and footer with some tweaks to the CSS without learning the complexities of the theme editor. Now, we do!
    Invision Community 4.7.0 comes with a simple theme editing mode.
    Utilizing a clean interface, this editing mode allows you to quickly and easily add header and footer HTML, along with any CSS.
     


    When editing a theme, after clicking the big green button that says "Use Simple Theme Editing," you're taken to a simplified theme editor page where you can add in code for your header and footer, as well as custom CSS.
    Previously, this option was not available. Before, community leaders had to sift through a theme’s template structure to modify anything within the header and footer code by manually editing Core > Global > GlobalTemplate and work out where to put the HTML. Now, there are header, footer and CSS tabs for easy access.
     

     
    The same Header and Footer tabs are also viewable when editing a theme. 
     

     
    TL;DR? We streamlined an important theme editing process.
    Our mission is to further simplify the more complex parts of the Admin Control Panel without losing the extensibility and customization Invision Community is famous for. The simple theme editor is a single step in that direction.
    The new, easy-to-use header / footer / CSS theme options are available to use in our new release, 4.7.0.
     
  4. Thanks
    BertT reacted to Matt for a blog entry, 4.5: Two feature additions   
    As the deadline slowly comes down, two last feature additions race towards the descending door and slide in underneath with seconds to spare. 
    If you've never seen "Raiders of the Lost Ark", then you probably think this is a weird way to start a blog.
    As we wrap up development for Invision Community 4.5, we squeezed in two extra features that I want to talk about today.
    Per Topic Post Approval
    The first is a way to cool down a heated topic without locking it. Right now you can put an entire forum on post-approval. This means that moderators must review and approve all new posts before they are allowed to be publicly displayed.
    As of Invision Community 4.5, you can now choose to set a single topic to post-approval regardless of the forum setting.

    This is a great way to let a topic cool off but still receive new replies to review before adding to the topic.
    Club Terms and Conditions
    The ways that clubs are used throughout the many communities that run Invision Community are becoming increasingly varied.
    A popular request is to allow members to agree to a set of club-specific terms and conditions before they can contribute to the club.

    Invision Community 4.5 now allows the club owner to set up its own terms and conditions. You can optionally enforce that members agree to them before continuing.
    That's it for feature announcements. We're excited to be closing development on Invision Community 4.5 and move towards a beta in the coming weeks.
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