Lindy

DMARC has been enabled on that domain, which should resolve your concern. There are only a couple of DNSSBLs that major email providers such as Yahoo and Google reference for deliverability: spamhaus is one. Other sbl's have minimal, if any impact. 
Please keep in mind that the cloud email service offered by your package is shared among thousands of clients. While both we and AWS take every necessary step to be responsible stewards, minimize spam and auto remove from DNSSBLs that have impact, no provider can guarantee 100% deliverability 100% of the time on a shared platform. If email is mission critical to your community, you may wish to consider using our SendGrid integration and obtain an account with a dedicated IP add-on from them. This ensures that you are the only one using the sending IP. 
Hopefully the above will help alleviate your concern. 

Has IPS ever considered ... 
Adding default widgets or alerts to their trial version for: 
- Where to go for help
- How to buy 
- Getting started guides, etc. 
You have a consumer that is incredibly engaged at this point of the sales funnel.  

We're sorry for any inconvenience. We have been hit with a run of large-scale Distributed Denial of Service attacks against a few customers that seemingly attracted a lot of negative attention. We are constantly improving our mitigation systems, but there are rare occasions when there's a delay while the system mitigates while minimizing disruption to legitimate traffic.
Thank you for your patience and ongoing business.

We're sorry for any inconvenience. We have been hit with a run of large-scale Distributed Denial of Service attacks against a few customers that seemingly attracted a lot of negative attention. We are constantly improving our mitigation systems, but there are rare occasions when there's a delay while the system mitigates while minimizing disruption to legitimate traffic.
Thank you for your patience and ongoing business.

Sorry for any inconvenience. This will be addressed shortly.

Sorry for any inconvenience. This will be addressed shortly.

Ah, ok. I can disable it programmatically for cloud clients.

We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023.
 
Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs.
 
We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources.
 
More details are to follow soon, but we would like to highlight a few key points:
     • Marketplace renewals will cease effective immediately
     • New purchases will end September 15, 2023
     • The Marketplace will be removed in the October release and disabled on October 30, 2023
     • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors
     • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author
We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out!
Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality.
 
We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base.
 
If you have any questions or concerns, please do not hesitate to reach out.
 
Thank you for being a part of the Invision Community family.
 
Update
We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers.
 

View full blog entry

That’s the goal. 

Looks great, good job on tackling some of the oldest bug bears 🔥

We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023.
 
Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs.
 
We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources.
 
More details are to follow soon, but we would like to highlight a few key points:
     • Marketplace renewals will cease effective immediately
     • New purchases will end September 15, 2023
     • The Marketplace will be removed in the October release and disabled on October 30, 2023
     • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors
     • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author
We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out!
Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality.
 
We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base.
 
If you have any questions or concerns, please do not hesitate to reach out.
 
Thank you for being a part of the Invision Community family.
 
Update
We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers.
 

View full blog entry

We do not currently do this for retail cloud plans, however, this is something we will look at. Thanks for your inquiry.

We do not currently do this for retail cloud plans, however, this is something we will look at. Thanks for your inquiry.

We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023.
 
Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs.
 
We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources.
 
More details are to follow soon, but we would like to highlight a few key points:
     • Marketplace renewals will cease effective immediately
     • New purchases will end September 15, 2023
     • The Marketplace will be removed in the October release and disabled on October 30, 2023
     • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors
     • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author
We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out!
Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality.
 
We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base.
 
If you have any questions or concerns, please do not hesitate to reach out.
 
Thank you for being a part of the Invision Community family.
 
Update
We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers.
 

View full blog entry

Just an update on this issue. I didn't seem to encounter this problem any more after updating to the latest version v4.7.13. So it may have been resolved in that v4.7.13 update. Thanks!

We strive to ensure our cloud platform leverages the latest, most advanced, secure and performant technologies available. To achieve this, maintenance is of course regularly necessary. While the vast majority of updates and maintenance are performed seamlessly behind the scenes, there are occasions where a brief outage may occur. 
On September 20 @ 10:00PM (EDT), an upgrade to our EU infrastructure will be performed. The maintenance window will be one hour, however, we expect service interruption, if any, to only last a few moments. 
Please note that this does not impact all EU customers; only those who are served by our EU platform. 
Thank you for your patience and, as always, you may find up-to-date information on our Status Page.

We strive to ensure our cloud platform leverages the latest, most advanced, secure and performant technologies available. To achieve this, maintenance is of course regularly necessary. While the vast majority of updates and maintenance are performed seamlessly behind the scenes, there are occasions where a brief outage may occur. 
On September 20 @ 10:00PM (EDT), an upgrade to our EU infrastructure will be performed. The maintenance window will be one hour, however, we expect service interruption, if any, to only last a few moments. 
Please note that this does not impact all EU customers; only those who are served by our EU platform. 
Thank you for your patience and, as always, you may find up-to-date information on our Status Page.

We strive to ensure our cloud platform leverages the latest, most advanced, secure and performant technologies available. To achieve this, maintenance is of course regularly necessary. While the vast majority of updates and maintenance are performed seamlessly behind the scenes, there are occasions where a brief outage may occur. 
On September 20 @ 10:00PM (EDT), an upgrade to our EU infrastructure will be performed. The maintenance window will be one hour, however, we expect service interruption, if any, to only last a few moments. 
Please note that this does not impact all EU customers; only those who are served by our EU platform. 
Thank you for your patience and, as always, you may find up-to-date information on our Status Page.

We strive to ensure our cloud platform leverages the latest, most advanced, secure and performant technologies available. To achieve this, maintenance is of course regularly necessary. While the vast majority of updates and maintenance are performed seamlessly behind the scenes, there are occasions where a brief outage may occur. 
On September 20 @ 10:00PM (EDT), an upgrade to our EU infrastructure will be performed. The maintenance window will be one hour, however, we expect service interruption, if any, to only last a few moments. 
Please note that this does not impact all EU customers; only those who are served by our EU platform. 
Thank you for your patience and, as always, you may find up-to-date information on our Status Page.

While 6 month is not something returning, its worth noting we actually do a monthly option. If you did really want to do 6 month, you could add account credit for 6 month of payments, and then choose the monthly option.

We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023.
 
Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs.
 
We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources.
 
More details are to follow soon, but we would like to highlight a few key points:
     • Marketplace renewals will cease effective immediately
     • New purchases will end September 15, 2023
     • The Marketplace will be removed in the October release and disabled on October 30, 2023
     • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors
     • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author
We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out!
Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality.
 
We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base.
 
If you have any questions or concerns, please do not hesitate to reach out.
 
Thank you for being a part of the Invision Community family.
 
Update
We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers.
 

View full blog entry

I understand where you're coming from; it was indeed a tough decision. There is also, however, the side of the Marketplace that we've kept largely to ourselves and that is the costs associated with operating it. Many assume this has been an additional revenue stream for IPS, but the reality is, it has never even broken even. To explain why and in the spirit of transparency, let's use the example of a basic $5 plugin purchase; with our 10% commission, minus transaction fees, etc. we net virtually nothing, but we assume all the risk. This means, if someone decides they're unhappy with a resource (even though we have an all sales final policy), or uses a fraudulent payment method and a chargeback is performed resulting in us losing that dispute, we pay a $15-20 fee--the author is not charged this fee and usually retains the proceeds from the original sale. It takes dozens and dozens of sales of that single resource to break even on that one transaction. Multiply that by countless chargebacks and incidents of fraud in addition to the immense development time required to review resources, the administrative time to handle customer vs developer disputes, support overhead, payout fees, etc. the Marketplace actually costs us a significant amount to provide and maintain.
The costs have actually exponentially increased as the use of the Marketplace has decreased. Previously, there were more good sales to help lessen the blow of the bad sales, however, with a 75% decline in usage over recent years, the volume is simply no longer there, so the losses are subsequently no longer sustainable, even if we were to triple our commission rates, which would only hurt us and the resource authors. On a scale of full app stores such as Apple, Google, Steam, etc. you have enough volume to chase the bad with good and the numbers add up. We are, of course, not Apple. 
As has been said, the vast majority of our customers today appear to either prefer their installation to be "stock" or to have custom development performed by third party providers. The top three Marketplace resources are currently installed on only 2% of communities (that report statistics to us, to be clear). I know how easy we've made it for those who like lots of tweaks and resources and we hope you will continue to enjoy these resources, but unfortunately, we can no longer prop up and absorb the losses of a declining ecosystem. I fully meant what I said in the original announcement - we are excited to be able to redirecting the resources expended in supporting the Marketplace towards improving the platform on the whole and creating new opportunities for motivated third party developers to connect with interested customers for custom development, integrations, services and yes, premade resources. 
For those that are active in third party resource utilization, I'm very encouraged by and grateful to @Joel R for his interest and commitment to bringing our loyal third party contributor community together again in a way that provides them more freedom and opportunities.

I understand where you're coming from; it was indeed a tough decision. There is also, however, the side of the Marketplace that we've kept largely to ourselves and that is the costs associated with operating it. Many assume this has been an additional revenue stream for IPS, but the reality is, it has never even broken even. To explain why and in the spirit of transparency, let's use the example of a basic $5 plugin purchase; with our 10% commission, minus transaction fees, etc. we net virtually nothing, but we assume all the risk. This means, if someone decides they're unhappy with a resource (even though we have an all sales final policy), or uses a fraudulent payment method and a chargeback is performed resulting in us losing that dispute, we pay a $15-20 fee--the author is not charged this fee and usually retains the proceeds from the original sale. It takes dozens and dozens of sales of that single resource to break even on that one transaction. Multiply that by countless chargebacks and incidents of fraud in addition to the immense development time required to review resources, the administrative time to handle customer vs developer disputes, support overhead, payout fees, etc. the Marketplace actually costs us a significant amount to provide and maintain.
The costs have actually exponentially increased as the use of the Marketplace has decreased. Previously, there were more good sales to help lessen the blow of the bad sales, however, with a 75% decline in usage over recent years, the volume is simply no longer there, so the losses are subsequently no longer sustainable, even if we were to triple our commission rates, which would only hurt us and the resource authors. On a scale of full app stores such as Apple, Google, Steam, etc. you have enough volume to chase the bad with good and the numbers add up. We are, of course, not Apple. 
As has been said, the vast majority of our customers today appear to either prefer their installation to be "stock" or to have custom development performed by third party providers. The top three Marketplace resources are currently installed on only 2% of communities (that report statistics to us, to be clear). I know how easy we've made it for those who like lots of tweaks and resources and we hope you will continue to enjoy these resources, but unfortunately, we can no longer prop up and absorb the losses of a declining ecosystem. I fully meant what I said in the original announcement - we are excited to be able to redirecting the resources expended in supporting the Marketplace towards improving the platform on the whole and creating new opportunities for motivated third party developers to connect with interested customers for custom development, integrations, services and yes, premade resources. 
For those that are active in third party resource utilization, I'm very encouraged by and grateful to @Joel R for his interest and commitment to bringing our loyal third party contributor community together again in a way that provides them more freedom and opportunities.

Not at all; both apps are very popular outside of our own use. 

We would like to take this opportunity to inform you of an important decision we've made with regard to the Invision Community Marketplace. After careful evaluation and consideration, we have decided to discontinue the Invision Community Marketplace, effective October 30, 2023.
 
Over the past several years, we have noticed a decrease in usage of the Marketplace, with a staggering 75% decline in sales. In addition, we have observed a growing trend away from off the shelf customizations towards bespoke tailoring of a community by working more closely with developers. While it has been a platform for many dedicated and talented contributors to share their work, we believe it is time to re-focus our efforts and resources to better serve your present and future needs.
 
We understand that change can be unsettling, but we are excited to share with you our new direction. We are putting our efforts into enhancing the newly introduced Providers Directory, a platform that will enable you to connect with third-party providers for a wide range of services, including custom development, community management/support, conversion services, and other valuable resources. Additionally, many providers will have independent websites you will be able to visit to explore and obtain existing and new premade resources.
 
More details are to follow soon, but we would like to highlight a few key points:
     • Marketplace renewals will cease effective immediately
     • New purchases will end September 15, 2023
     • The Marketplace will be removed in the October release and disabled on October 30, 2023
     • You will continue to be able to install and manage existing and new resources via the methods provided by their respective authors
     • You will be able to obtain a key for each of your current Marketplace purchases and provide that key to authors to transfer your purchases directly to the author
We invite you to visit the Providers Directory and start exploring the opportunities it offers. This will allow you to familiarize yourself with the database and the resources it will provide in greater depth. Many of the current Marketplace contributors have already created their profiles – please check them out!
Of course, this does not mean the end of aftermarket development with Invision Community. We are currently building new development tools for Invision Community 5 which have easier ways to add new functionality.
 
We want to express our sincere gratitude for your ongoing support and trust in Invision Community. We believe these changes will enable us to better position ourselves to continue moving forward in meeting the present and future needs of our customer base.
 
If you have any questions or concerns, please do not hesitate to reach out.
 
Thank you for being a part of the Invision Community family.
 
Update
We have posted our next blog covering the next steps for obtaining purchases from 3rd party developers.
 

View full blog entry