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DesignzShop

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  1. Like
    DesignzShop reacted to Matt in So much empty space...   
    We were in beta for months, alpha for about a month before that. We've been talking about 4.5 since last year, and announced the new front end theme in April. We've been running a beta version on our own community here for months.

    I understand your point that you can't be expected to obsessively follow every bit of news we release, but with a major upgrade you should take a short time to investigate the changes before pressing the button.

    I appreciate the feedback but I think it's a little unfair to state that you didn't know what was coming and now regret it.
    We also have to design for a wide variety of screen sizes, so the layout has to be consistent and modular.

    It's easy to see a lot of whitespace on a single screen with a short topic title and few logged in actions at full screen on a 24" monitor, but when you consider this:


    I don't feel that there's much space to save here without cramming it into two lines and accepting some buttons will overflow.
  2. Confused
    DesignzShop got a reaction from FZ in So much empty space...   
    Rikki just answered you and dealt with it extremely well by answering your question and did listen and explained why. One reason I've been with IPB for this many years is because of their open design instead of bunching everything too close. this isn't the 1990's. 
    Just because you don't like something doesn't mean it needs fixed. Obviously by Rikkis answer it's WAI.
     
    Yes we do, and I think it's just fine and so do many many others.
    Have a nice day
  3. Like
    DesignzShop got a reaction from Chris027 in So much empty space...   
    Rikki just answered you and dealt with it extremely well by answering your question and did listen and explained why. One reason I've been with IPB for this many years is because of their open design instead of bunching everything too close. this isn't the 1990's. 
    Just because you don't like something doesn't mean it needs fixed. Obviously by Rikkis answer it's WAI.
     
    Yes we do, and I think it's just fine and so do many many others.
    Have a nice day
  4. Like
    DesignzShop got a reaction from Pupette in So much empty space...   
    Rikki just answered you and dealt with it extremely well by answering your question and did listen and explained why. One reason I've been with IPB for this many years is because of their open design instead of bunching everything too close. this isn't the 1990's. 
    Just because you don't like something doesn't mean it needs fixed. Obviously by Rikkis answer it's WAI.
     
    Yes we do, and I think it's just fine and so do many many others.
    Have a nice day
  5. Like
    DesignzShop got a reaction from xtech in So much empty space...   
    Rikki just answered you and dealt with it extremely well by answering your question and did listen and explained why. One reason I've been with IPB for this many years is because of their open design instead of bunching everything too close. this isn't the 1990's. 
    Just because you don't like something doesn't mean it needs fixed. Obviously by Rikkis answer it's WAI.
     
    Yes we do, and I think it's just fine and so do many many others.
    Have a nice day
  6. Like
    DesignzShop got a reaction from opentype in So much empty space...   
    Rikki just answered you and dealt with it extremely well by answering your question and did listen and explained why. One reason I've been with IPB for this many years is because of their open design instead of bunching everything too close. this isn't the 1990's. 
    Just because you don't like something doesn't mean it needs fixed. Obviously by Rikkis answer it's WAI.
     
    Yes we do, and I think it's just fine and so do many many others.
    Have a nice day
  7. Like
    DesignzShop got a reaction from elonegenio in So much empty space...   
    Rikki just answered you and dealt with it extremely well by answering your question and did listen and explained why. One reason I've been with IPB for this many years is because of their open design instead of bunching everything too close. this isn't the 1990's. 
    Just because you don't like something doesn't mean it needs fixed. Obviously by Rikkis answer it's WAI.
     
    Yes we do, and I think it's just fine and so do many many others.
    Have a nice day
  8. Like
    DesignzShop reacted to Rikki in So much empty space...   
    In 4.5 we've tried to keep headers consistent, so that buttons are where you expect them to be, there's space for additional buttons as each page/app might require, and so that each page/app can extend the data shown in the header without the whole thing breaking down. In 4.4, this was a problem - sure, on perfect example pages, the follow button worked well in the top right. But using a different app where more buttons need to be shown, or even just having a long topic title, suddenly it wasn't so pretty and usable. The new header is designed to be flexible and extensible according to requirements.
    It's pretty easy to take one particular page and find criticisms - but remember we are designing a suite where each page might have some shared functionality and some unique functionality. We have to design components that can work well in more than one perfect scenario. 
  9. Like
    DesignzShop got a reaction from AlexJ in Removal of $15 Domain Change   
    I don't buy into it. In software systems nothing is fully secure. You take it as it comes. That's been common knowledge since day 1.
  10. Like
    DesignzShop reacted to Morrigan in So much empty space...   
    @LoPoSt The "free space" that you speak of has stuff that shows up in it. The top box that you indicate is where the description goes when/if you have one for the category/section. The place that you want to move the "how many articles in this category" to is where the pagination shows up when you have more than 1 page of items in them.
    @Interferon The box you are indicating to is where the description goes (as I noted in the above paragraph). This is something that you can edit in your own theme if you don't intend to put descriptions on your forums.
    It may "seem" like dead space but a lot of that dead space is because you don't have content. The specific things you want changed can be done on the theme level for your site specifically.
  11. Like
    DesignzShop reacted to Lindy in When plugin/application upgrades fail in 4.5   
    Paul, the feedback truly is appreciated. With anything, there are inherent risks. You can buy anything and it can go unsupported, warranty denied, or any number of things you hadn't hoped for. The Marketplace is an inherent risk to IPS as well. Anytime there's a fraudulent purchase, a developer disappears and/or there are chargebacks, IPS bears the burden of such - financially and otherwise. When you are dealing with inexpensive resources at a 10% commission, one $15 chargeback it can take dozens of transactions to recoup the loss from that one previous transaction. The Marketplace, from a financial standpoint, is a loss leader for IPS, but it's something that adds value to the product and enhances the customer experience. So, yes, there are risks - for everyone. We've drastically improved the footprint and presence of the Marketplace for 4.5 and thus increased exposure - which ultimately, will be great for everyone. With that, however, necessitates the need to leverage tighter control of the Marketplace. If you buy an app in the App Store or Play, you don't get the source. If the developer disappears, that's the end of the app. That is the unfortunate reality that we all face virtually everywhere else. 99% of the time, the risk pays off.
    I completely understand where you are coming from, Paul. Truly. You are fortunate to have the skills and desire to get your hands dirty. I do, however, have the advantage of knowing our customer base and  very respectfully - you are indeed the exception, not the norm. Most want to point, click and go. I understand the argument that has been raised: "why not have both?" - we effectively do, even if it's not quite what you had in mind. You can manually install resources and if you wish to purchase something in the Marketplace, there is nothing stopping you from contacting the author and asking for files and likewise, nothing preventing the author from providing it to you. The only caveat is it's installed through the unofficial installation side of the framework and thus unsupported. Beyond that, if the author agrees with your assessment that you should have the ability to view and alter their resources, what we've done in 4.5 should have no bearing on you. If you're asking to have it like it was, I'm afraid we have no intention of doing so, to be completely candid. Whether that changes in the future is unknown, but at this juncture, we will continue to improve the infrastructure, processes and work with the authors to create the best experience we possibly can. There will be bumps. There always is - as we speak, there's an app I can't open on my iPhone since an update - it just crashes. I've been doing this long enough to know things happen and I don't expect the developer or Apple to catch everything. Likewise, we can't predict the perfect storm in every circumstance and when we find something, we will all learn from it, do our best to ensure it doesn't happen again and rather than mask issues that bubble up outside of the Marketplace, they will be dealt to ensure other customers don't encounter the same thing.
    Invision is moving in the direction that the majority of the Internet has already moved towards. Point. Click. Done. Fewer and fewer people have any interest in the nuts and bolts of things anymore. We used to have our own datacenter space long ago. I remember personally, in our earlier years, getting late night calls because a power supply failed, or one of the Cisco 6509's didn't come back after an update, or a processor failed. I know nothing about latest server hardware and I haven't had to telnet into a power strip in years... do you know why? Because I don't have or want to. 🙂 Our infrastructure is housed entirely within AWS these days. They do what they do, so we can do what we do and while they aren't perfect either... it works. That is what the overwhelming majority of customers want. Of course, if I wanted to get my hands dirty and rack a server, there are still colo providers available. If we wanted to download, hack up and mess with a collaboration and communication tool - we could, but why? That's what Slack does and I don't care what their code looks like, or what the third party developer's code looks like. It's point. Click. Done. If there's no done, they will work until there is. Again, it may not be your ideal outcome and I really do understand the mistrust, but we just can't be something to everyone and in this case, we're focusing on the things you shouldn't -have- to focus on vs carving out space for you to rack your own server. Others do that well, but we are moving away from that model and I do realize it's a big change for some. We hate to alienate or turn away anyone, we really do.
    In short: I would encourage you to contact authors moving forward if you want a copy of a resource and see if that's an option, either as a courtesy or by purchasing from their site instead of the Marketplace. We are standing firm on our position with regards to how the Marketplace will function moving forward. You have my word and commitment to making that the best possible experience it can be. We will also improve communication for these types of things in the future. I think we just assumed everyone would welcome the change - who doesn't like simplicity, right? There's obviously a few that do care and we'll be more mindful of that.
    Thanks again for taking the time to provide concise and constructive feedback, Paul. It's appreciated.
  12. Like
    DesignzShop got a reaction from Joel R in MS IE warning   
    That's a bad analogy right there...  😁
     


  13. Like
    DesignzShop got a reaction from TDBF in MS IE warning   
    That's a bad analogy right there...  😁
     


  14. Like
    DesignzShop got a reaction from DawPi in Removal of $15 Domain Change   
    I don't buy into it. In software systems nothing is fully secure. You take it as it comes. That's been common knowledge since day 1.
  15. Like
    DesignzShop got a reaction from Odiss in Removal of $15 Domain Change   
    In your first paragraph,, I would of contacted support over that since the item was listed in marketplace. I'm also sure if Lindy knew about someone pulling something like that they'd have a issue. I'm positive someone would've looked into that for you.
    Your renewals go for more than 3rd party app upgrades, security updates, IPB services, software features and more.
    I don't have to pretend on anything. 4.5 is bringing a whole new way of working marketplace. Mlst the people I see selling it now have been here a while and sold a few things. I'm not sure however on IPB's policy on new devs. That's something you'd have to speak @Lindy with. I do know Danial and Stuart are pouring over apps, code, databases etc... before anything gets approved. That means you're getting a quality product that works out of the box. Were also as devs now forced to include any changes in the change log so they know what to review on resubmissions. There's more to that submission process also.
  16. Like
    DesignzShop got a reaction from Rikki in Removal of $15 Domain Change   
    I dropped a forum I had for 13 years, I asked IPB to move that license url to another url that also was using a IPB second license. Then I used the 2nd url on a different domain because it was a full suite, they did, no charge,, I have never had a issue with this probably because I don't switch urls often at all. Point is they were great and done this a couple of years back when this policy of a 15.00 charge was in effect. 
    Second, I never understood why people want to let their license overlap. I don't think I ever let that happen for myself in all the years I've been here. I always wanted the latest version so I could keep my sites safe with current bug fixes and security updates. My members and my investment meant that much to me.
  17. Like
    DesignzShop got a reaction from V0RT3X666 in Removal of $15 Domain Change   
    I know IPB has taken the action needed however, when a illegal sites in another country there's only so much anyone can do. I myself have turned in the site you're referring to Google several times and so has some others. Nothing has been, ever.
     
    So then what's the purpose to upgrade other than features which are only added during major upgrades? How's IPB supposed to turn a profit, pay devs, pay for support and other bills, taxes etc... etc... Renewals are a major asset to IPB or they wouldn't have them.
    here's a great example, I make themes and also charge recurring fees every 6 months, so do most other devs. Why do you think we do that? It's not because we are greedy. It's because a 35.00 theme doesn't cover future support, development of new features and more. After IPB gets its cut, I get $27.50 USD I will wrap up 35.00 USD and more sometimes with a lot of customers in a half hour of free support alone plus I've lost the cost of the sale of my theme. Am I supposed to double the cost of my theme for answering support on what's most of the time custom situations outside of the realm of my theme? There's a laundry list as to why a person may need additional support including giving out free support for those other devs who refuse to follow the IPB css framework again just as an example. "Well I downloaded this plugin and your colors don't match" It's not my fault someones plugin uses it's own css but yet what do I do? Charge them? No, I take care of my customers the best I can. I'm not in this to break even or make no profit, considering I make a little profit as it is. This thread has seriously become left field.
  18. Like
    DesignzShop got a reaction from Lindy in Removal of $15 Domain Change   
    I know IPB has taken the action needed however, when a illegal sites in another country there's only so much anyone can do. I myself have turned in the site you're referring to Google several times and so has some others. Nothing has been, ever.
     
    So then what's the purpose to upgrade other than features which are only added during major upgrades? How's IPB supposed to turn a profit, pay devs, pay for support and other bills, taxes etc... etc... Renewals are a major asset to IPB or they wouldn't have them.
    here's a great example, I make themes and also charge recurring fees every 6 months, so do most other devs. Why do you think we do that? It's not because we are greedy. It's because a 35.00 theme doesn't cover future support, development of new features and more. After IPB gets its cut, I get $27.50 USD I will wrap up 35.00 USD and more sometimes with a lot of customers in a half hour of free support alone plus I've lost the cost of the sale of my theme. Am I supposed to double the cost of my theme for answering support on what's most of the time custom situations outside of the realm of my theme? There's a laundry list as to why a person may need additional support including giving out free support for those other devs who refuse to follow the IPB css framework again just as an example. "Well I downloaded this plugin and your colors don't match" It's not my fault someones plugin uses it's own css but yet what do I do? Charge them? No, I take care of my customers the best I can. I'm not in this to break even or make no profit, considering I make a little profit as it is. This thread has seriously become left field.
  19. Like
    DesignzShop got a reaction from DawPi in Removal of $15 Domain Change   
    I know IPB has taken the action needed however, when a illegal sites in another country there's only so much anyone can do. I myself have turned in the site you're referring to Google several times and so has some others. Nothing has been, ever.
     
    So then what's the purpose to upgrade other than features which are only added during major upgrades? How's IPB supposed to turn a profit, pay devs, pay for support and other bills, taxes etc... etc... Renewals are a major asset to IPB or they wouldn't have them.
    here's a great example, I make themes and also charge recurring fees every 6 months, so do most other devs. Why do you think we do that? It's not because we are greedy. It's because a 35.00 theme doesn't cover future support, development of new features and more. After IPB gets its cut, I get $27.50 USD I will wrap up 35.00 USD and more sometimes with a lot of customers in a half hour of free support alone plus I've lost the cost of the sale of my theme. Am I supposed to double the cost of my theme for answering support on what's most of the time custom situations outside of the realm of my theme? There's a laundry list as to why a person may need additional support including giving out free support for those other devs who refuse to follow the IPB css framework again just as an example. "Well I downloaded this plugin and your colors don't match" It's not my fault someones plugin uses it's own css but yet what do I do? Charge them? No, I take care of my customers the best I can. I'm not in this to break even or make no profit, considering I make a little profit as it is. This thread has seriously become left field.
  20. Like
    DesignzShop got a reaction from The Old Man in Removal of $15 Domain Change   
    I dropped a forum I had for 13 years, I asked IPB to move that license url to another url that also was using a IPB second license. Then I used the 2nd url on a different domain because it was a full suite, they did, no charge,, I have never had a issue with this probably because I don't switch urls often at all. Point is they were great and done this a couple of years back when this policy of a 15.00 charge was in effect. 
    Second, I never understood why people want to let their license overlap. I don't think I ever let that happen for myself in all the years I've been here. I always wanted the latest version so I could keep my sites safe with current bug fixes and security updates. My members and my investment meant that much to me.
  21. Like
    DesignzShop got a reaction from V0RT3X666 in Removal of $15 Domain Change   
    Not really but... IPB is not XF or anything else. You choose IPB and now you expect them to change their business model for you. You know what to do if you don't like it or can't afford it!
     
    That's called a suggestion, no ones forcing you to do anything. Calling IPB greedy however especially when you choose their business model or expecting them to cater to you over covid is very unreasonable. Using covid to deplete a business of funds is out there. My mortgage company didn't let me off the hook for covid nor did my vehicle finance company. I guess you should of better planned out your finances and future.
     
    Well, if you would of comprehended what I said, I ran it for 13 years, in other words I don't have it anymore. My little drummers forum when I did have it was visited by the biggest names in the music business from Alice Cooper's current drummer to many more big names you couldn't even imagine. Many of these drummers are still friends of mine. Successful site it was I could afford and maintain with proper planning. So I guess maybe you should stick to your small joystick Garry's kiddie community with better planning or use a application that fits your budget better. If you're crying over $15.00 USD or renewals you obviously have financial issues and planned poorly.
  22. Like
    DesignzShop got a reaction from DawPi in Removal of $15 Domain Change   
    Not really but... IPB is not XF or anything else. You choose IPB and now you expect them to change their business model for you. You know what to do if you don't like it or can't afford it!
     
    That's called a suggestion, no ones forcing you to do anything. Calling IPB greedy however especially when you choose their business model or expecting them to cater to you over covid is very unreasonable. Using covid to deplete a business of funds is out there. My mortgage company didn't let me off the hook for covid nor did my vehicle finance company. I guess you should of better planned out your finances and future.
     
    Well, if you would of comprehended what I said, I ran it for 13 years, in other words I don't have it anymore. My little drummers forum when I did have it was visited by the biggest names in the music business from Alice Cooper's current drummer to many more big names you couldn't even imagine. Many of these drummers are still friends of mine. Successful site it was I could afford and maintain with proper planning. So I guess maybe you should stick to your small joystick Garry's kiddie community with better planning or use a application that fits your budget better. If you're crying over $15.00 USD or renewals you obviously have financial issues and planned poorly.
  23. Like
    DesignzShop reacted to Lindy in Removal of $15 Domain Change   
    It’s currently 10% and has not yet increased to 20% - we’ve left it alone in light of Covid and ironing out the new marketplace.
    That said, even at 20% it’s expected to almost break even. The marketplace operates at a net loss to IPS just because of the price point of most resources. So on. $5 resource, we get a $.50 commission - now, say that $5 resource has a chargeback that’s $20. So our net loss on a $5 resource is $20.50. That also means we need up to 40 more of those transactions in commission just to break even on the original transaction. There is also payout fees to pay the authors. The marketplace operates in the red even before considering the staffing. When you slice it up, you could see why apple takes 30% and never refunds their fees.
    Thats neither her nor there, my comment was reinforce we don’t make money in the marketplace - the opposite, so it’s ok if you use the authors site too. It’s just not ideal (for you.)
  24. Like
    DesignzShop reacted to Lindy in Removal of $15 Domain Change   
    I'm sorry for the disappointment and confusion here. As you likely know, the Marketplace has been shifted to the AdminCP in 4.5. Beyond that, IPS has taken an even more proactive approach for the ultimate benefit of the majority of customers. We have developed new guidelines, provide more in depth and stringent reviews for submissions and now, for all updates as well. With all of this, we are striving to provide a more seamless and stable experience. Part of this is ensuring you have the latest version of both the core software as well as third party software. We are aiming to help ensure that if you install something in the Marketplace in your community it will provide you with a far greater success rate than in the past. It will also help authors reduce support overhead allowing them to focus more on development and less on why a resource isn't working on a 2yr old version. 
    With the majority renewing anyway (we would be doing something wrong if people running successful communities weren't also interested in properly maintaining them, right?), we didn't really anticipate a particularly negative response (although anytime we make any decision, there are always predictions of impending doom - nature of the business. 🙂) Interestingly though, there have been an alarming number of customers who have submitted a ticket that haven't renewed in some time, prompting the question "what would you even do with the marketplace anyway, nothing in it would work on the version you should have" and a quick investigation shows they have been using a "nulled" version of the core software (in a few cases, for 6+ years) and were sneaking in through the backdoor of the Marketplace. That obviously wasn't the intent of correcting the marketplace to work in the ACP based on license status and there are of course customers doing the right thing simply frustrated by the principle of this, but it's been an interesting byproduct for sure.
    For those acquiring resources from the authors directly, that is perfectly fine and entirely their/your decision. We don't net anything off of the Marketplace and if you weren't going to renew anyway, there is no net loss there either. We've kept provisions for manual installation of resources, but for the reasons mentioned above, it will generate an untested/unauthorized type warning because it's not within the Marketplace framework - which also means you will need to manually update. Beyond that, there should be no obstacles or barriers. 
    I know I've said this before, but please understand that our company has dramatically shifted over the years and continues to evolve. At the risk of appearing brash, if you are expecting XF or Brand X prices, polices, etc. you may unfortunately find yourself continually disappointed as we have vastly different business models, an increasingly different demographic and the landscape of enterprise grade communities continues to demand more. We are certainly not intentionally shutting anyone out, but we do have to make continual decisions to grow the platform, create sustainability for the company and ensure we are hitting the mark for those keeping the lights on. In this case, we feel that most will benefit from a solid Marketplace with trusted resources, seamless installations and continuity in upgrades. We've made decisions we feel help us best achieve the goals, but we recognize there will always be some that disagree and that's completely ok (as long as we can agree to disagree when the time comes.) As noted by others, there are options for everyone out there - we want you to be happy and choose us as your platform provider, but if another provider would better meet your needs at price points that fit your goals, we completely understand. 
    My apologies again to those aversely impacted. I have confidence that should you remain an active customer, any hesitation you may have about this will be far outweighed by the benefits of simplicity, ease of maintenance and stability. 
     
  25. Thanks
    DesignzShop got a reaction from Lindy in Removal of $15 Domain Change   
    We've been down this road before a few times. The majority want IPB to take the reigns on applications for several reasons ranging from
    bad development
    Devs going awol
    Devs taking to much time to release

    and the list goes on and on and on. I'm sure @Lindy could mention the ones I didn't plus some.
    Devs can list off their site but you need to ready for what could happen if things go wrong. As a dev I can tell you the process for us to get our applications and themes in the marketplace is a bonus for the purchaser. You get a working product right out of the box that's been tested and poured over by IPB to make sure you are getting a quality properly developed product. It's not easy for devs to get accepted due to the stringent requirements, but that benefits the buyer in the end imo greatly. losing 10% profit? try 20% in the real near future. Do I agree with that? I think it should be less like around 12-15% but that's not my choice. it is my choice however to go through the painstaking process to make sure IPB customers get a great product. 
    I ran a popular drummers forum for 13 years. I went into it not expecting people to pay me anything, I left it that way too till the end. If you're developing something with dollar signs in mind I wonder how much of a passion that really is to you. If you can't afford a forum and what it takes to keep it and your members safe imo you should stick with free software. At least with free software you can keep security patches up with current releases on time. It's like buying a new car, Should I get a Cadillac and pay tons in maintenance costs or should I get something when something goes wrong I can fix affordably. You certainly want to keep maintenance up and your budget is obviously saying if you buy the Caddy it could be struggle which may end up leaving you without transportation. 
    To each their own, that's for sure, but if you want to get into the big league with paid software you should expect there's recurring costs involved. getting something better means developers are being paid and there's a business to run. business's can't run on every Tom Dick or Harry wanting to skip renewals either. People have to eat. As you know with free software, those developers are making money in other ways to put food on their table, pay bills and whatever else it takes to feed themselves and their families possibly.
    Realistically looking at this, the entire suite to renew is around 110.00 USD every 6 months. You have 6 months to save a hundred bucks. If you can't save a 100.0 USD in 6 months, you may want to consider a free option.
    Bottom line, IPB is a business and must work as such to survive.
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