Interferon

Courses is a new, lightweight learning platform designed to help you provide a new learning experience for your members. 
Courses are perfect for requiring your community to read and understand documentation and to deliver training and lessons to your community.

Let's take a look at how it works!
Instructor led courses are comprised of separate modules, each containing lessons. New courses are created and managed through the AdminCP under Community. Each course has the option to be assigned one or more instructors. Instructors play a crucial role in developing the course content via the frontend, and they are available to assist members throughout their learning journey in the course.
Courses can be set to be optional, or required meaning members must complete this course before progressing to others. Furthermore, courses tie into Achievement Rules, so you have the ability to grant points and/or badges to a member once they finish a course.
Courses can be free or paid, and comprise of one or more modules, each of which contain multiple sessions and an optional quiz.
Modules and Lessons
Courses wouldn't be much without some lessons! Lessons are grouped into modules, that can have an optional quiz. Quizzes are a great way to verify members' learning progression and understanding.
You have the option to configure modules to be completed sequentially. This pairs nicely with quizzes as you would need to complete the current module before moving on to the next one, ensuring a structured and progressive learning experience!

The lessons themselves are the main content of Courses. Lessons are comprised of the material that students will engage with during their learning journey. Lessons can be designated as optional, so they can be skipped. This is handy when you want to provide organised supplemental information that is not essential.

Managing Enrollments
As an administrator or instructor, you may need to manage course enrolments from time to time. This can involve enrolling a member on their behalf, withdrawing a member from a course, or deleting an enrollment altogether. There are two ways for managing those enrolled in courses, either through the administrative control panel or the course roster on the frontend.
To access the course roster via the frontend - just click on 'View All Members' when on the course homepage.

Course Manager
Managing a course is handled via the frontend. Individuals such as instructors, admins, and other authorized members can create and edit modules, lessons and quizzes for a course. You manage quizzes and lessons from within the module view.

I hope that you have enjoyed this overview of Courses. This is just the beginning, we're already considering various possibilities such as integrating with Live Topics, incorporating discussion sections within a lesson, and enhancing the required courses feature so stay tuned!
The features discussed in this announcement are not available for Invision Community Classic. Click here to learn more about switching to our platform to get this and other benefits.

You’ve got questions, and you’ve got answers.
One of the glorious benefits to running a thriving community is its ability to be self-sustainable. We’ve added new Solved features available on both standard and self-hosted plans. 
While you’re working on growing the community’s presence (and the bottom line), your members are busy connecting and engaging with one another. In addition to you and your team answering questions, peer-to-peer networking is an efficient way to increase support and quickly attend to your members’/clients’/customers’ needs. 
Invision Community’s previously existing Solutions feature allows a topic starter, as well as community moderators, to mark a reply inside a topic as the solution to the question. We’ve added a green block for the member who started the topic that encourages them to mark a response as the solution. This is only visible to them and not other members participating inside the topic. 


 
Here is what the new Solutions button looks like:


 
Not only did it receive a style update, but more importantly the topic starter can now receive periodic emails reminding them to revisit their topic and either re-engage until a solution is found, or mark a previously-posted answer as the solution. 
Community leaders have the ability to turn this feature off, or set the number of days before an email is sent (the default is set to 14 days).
Here is an example email:


 
We also added a Solved report in the Statistics section of your Admin Control Panel.
The report consists of daily snapshots taken within the community. The platform then records the percent of topics solved, as well as the average time it took to find a solution. This helps you understand pain points in your community, as well as what kinds of questions get answered and how long it took for a solution to come to light. 



Benefits of your community using Solutions:
Cuts support costs: Customers help one another so your team can focus elsewhere. Builds a library: Community answers are easily searchable & shareable for future customers. Gives props: Reward customers for answering questions with Achievements. Empowers members: Customers help themselves by asking questions and finding answers. The new Solutions features are available in an upcoming update to version 4.7 of our platform. 
The Solutions option is located in: Admin Control Panel -> Community -> Forums -> Forums -> Select desired Forum -> Edit -> Display Settings -> "Enable Solved?" Toggle + "Allow the topic starter to mark solved?" Toggle
Thoughts? Let us know what you think in the comments! 

As we approach the release of Invision Community 4.6, I wanted to take you through some improvements for using Invision Community on a mobile device.
Web push notifications
For some time, we've used the local browser notification API to show users notifications. There's a big drawback though: users had to have the site open in a tab for these to work. This is particularly problematic for mobile devices.
In 4.6, we've added support for the WebPush API, which allows sites to push notifications to users' browsers & devices even if the site isn't open - or even if the device is asleep.
We already have support baked in for push notifications via our beta mobile app, so we've piggy-backed on that system and expanded it to support browser-based push notifications.

Choosing push notifications
For users, it's a simple process. A little while after joining a community they will prompted to accept notifications from the site when they open the notification list dropdown (or they can opt-in any time from the notification settings screen). After accepting, they will be able to choose a "Notification List + Push" option for any of the available notification types.

Push notifications enabled
Existing users, who may have already granted permission to the site in the past, will be re-prompted to accept push notifications upon logging in after the 4.6 upgrade.
Push notifications typically show on the homescreen of a phone or in the notification tray of a desktop computer, so receiving dozens of notifications could be overwhelming. For that reason, Invision Community will automatically merge related notifications - for example, multiple mentions from the same topic, or multiple new topics from the same forum.

Grouped push notifications
And, of course, users can stop push notifications across all of their devices with a single click if they want to opt out.
We're excited about the engagement potential of push notifications, since they allow you to immediately reach users who aren't currently on your site - a job previously left to email alone.
On the subject of notifications, one more thing: we've heard your feedback about notifications for new replies/mentions being merged with notifications for likes/quotes, and will be separating these two types into their own permissions in 4.6. We're acutely aware that making notifications annoying results in users turning them off, so we're always looking to ensure there is a reasonable balance.
Splash Screen Images
When you add a website to your phone's desktop, it appears like a native app. Tapping to launch the site can show a blank screen for a few seconds while the website is loaded. Fortunately, you can now set a 'splash' image in the Admin CP which is shown when launching the app.
 

Sharing using native share options
Another enhancement coming in 4.6 is the addition of the device share sheet when sharing content from within Invision Community. Users will now see a "More Sharing Options" button (providing their device/browser supports the underlying API) which, when tapped, will open the device share sheet. The options available depend on the device, but typically include actions like sharing links in WhatsApp, posting to Facebook or creating a note.

Offline support
With a larger share of users now using mobile devices for most of their browsing comes the problem of patchy phone signal and internet connections dropping out. For a dynamic web-based platform like Invision Community, it's difficult to offer much in the way of full offline support, but starting in 4.6 we will present a branded offline page to users when they have no internet connection and try to access the community.

 
We hope that you are looking forward to these PWA improvements coming in Invision Community 4.6!

You’ve probably already noticed that something looks a little different in our community today.
As part of our ongoing community improvements, we’ve performed some housekeeping to streamline the forum structure, make more distinction between areas and open up a few areas to guests and friends.
The big visual change is that we now have four separate areas: support, community, marketplace and developers. It should hopefully be clear what each section does, but let's go through a few examples.
Support
This area is where you can leave feedback on existing features, help shape Invision Community’s future by suggesting new functionality and also where you can get quick support from fellow Invision Community owners and our team.
Starting today, you can post in the Help & Support forum to get help from our team. If you’re unsure what a feature does, or think you’ve spotted an issue that needs our help, then you’re welcome to start a topic. Of course, if you want private support, then you are welcome to create a ticket in the client area as normal.
Community
Even the most seasoned community manager needs a little help from time to time. This section is the place to ask about strategy, to blow off steam in the lounge or to ask for fellow owners to help with support requirements outside of official support, such as configuring servers, databases and so on.
Marketplace
Our Marketplace brings hundreds of new features, themes, language translations and plug-ins to your Invision Community. If you need support or have a request for something you’ve purchased from the Marketplace, drop into the forums here.
Developers
Invision Community is blessed with a strong developer community extending the rich functionality of Invision Community. If you’re looking to develop an idea for Invision Community, these forums will let you connect with our development team to answer questions as well as get help from other marketplace authors.
Other Changes
There are a few other changes of note that I’d like to go through. Firstly, ‘Visitors’ (that is a registered member without an active license) are now ‘Friends’. Who doesn’t need new friends? Guests and Friends can now view the official support forums, but cannot post a new support request or reply to existing ones.

We’ve merged ‘General Chat’ in with the Client Lounge to form ‘The Community Managers’ Lounge’. This is still a perk for active customers and the topics are not viewable unless you have an active license.
Finally, we’ve gone through and spruced up some of the forum rules, descriptions and custom error messages.
I hope these changes make it easier to find what you need and get a little help when you need it.
 

Ever since Invision Community 4.x was launched you have been asking for the ability to categorize blogs in your community.
We heard you loud and clear, but sometimes when a feature sounds straightforward, it requires some re-engineering of the framework. Because users in your community can create both blog entries and their own blogs to hold these entries, this was one of those areas.
Starting with Invision Community 4.5 I’m pleased to announce that it is now possible for blog authors to categorize their blog entries and it's now possible for administrators to categorize blogs.

Blog Entry Categories
When creating a new blog entry, your members will now be able to create a new category for the entry or choose an existing one that had been created previously.

Choosing your category when creating a new blog entry
When a reader then visits the blog they can choose to display only those categories that interest them.

Filtering by category
Blog Categories
Running a community where users can create their own blogs, you don’t only need to make sure individual pieces of content are categorized correctly, you also need to make sure the blogs themselves have a logical place. Well guess what? Now you can!
As an admin you can now set up predefined categories in the control panel and Blog authors can then choose which one to create their new blog in.

Managing blog categories
We realize some of you have been waiting a long time to see these changes so we hope you enjoy this and everything else to come in Invision Community 4.5!

The World Health Organization (WHO) is the world's most trusted source of information on international health, and a foremost partner to public health agencies combating the coronavirus.  They also understand the critical need for risk communication and community engagement to respond to the coronavirus pandemic -- a valuable strategy that any online community can adopt in these volatile times.  
In March of this year as the coronavirus was already rampaging across nations, WHO published a series of guidance for risk communication and community engagement.  One of the major lessons they learned during some of the most perilous outbreaks including SARS, Ebola, and MERS was that community engagement was a critical factor in the success of containing any pandemic.  

Here are 3 best practices from the World Health Organization that can help online communities navigate any crisis.  
INFODEMICS
One of the biggest problems hampering the effective treatment of coronavirus, or any major disruptive event in a community, is the excessive abundance of information - an "infodemic" from multiple and untrustworthy sources that reduces trust in any advice.  The flood of information can quickly overwhelm any at-risk population.  
Community leaders need to proactively communicate.  As WHO recommends, "One of the most important and effective interventions to any event is to proactively communicate what is known, what is unknown, and what is being done to get more information."  Communication from community leaders establishes the chain of communication and establishes themselves as a source of credible information.  By getting out in front of disruptive events and staying in regular communication with your members, you build trust and ensure that proper advice will be followed.  
PERCEPTIONS OF RISK 
Different groups of people perceive the same problem differently.  In the case of coronavirus, WHO discovered that certain segments of the population didn't understand the risk of the virus as much as they should have - a gap of knowledge that effective communication would have addressed for different populations.  Part of the goal of WHO's risk communication and community engagement is to "help transform and deliver complex scientific knowledge so that it is understood by and trusted by populations and communities."  
Community leaders need to tailor their communication to sub-groups.  While regular announcements and general updates are important for the community at-large, it leaves knowledge gaps for different sub-groups of your community membership: clients need to be informed of service interruptions; vendors need to be informed of supply chain disruptions; superusers need to know how to direct users for help.  Different stakeholders have differing needs, and each group requires customized and tailored communication to best navigate through the crisis.  
ADDRESSING THE UNKNOWN & MISINFORMATION
One of WHO's recommended actions for leaders was to be prepared to communicate about the first coronavirus case, even before the full picture was known.  Even today, much is unknown and data is still being compiled about coronavirus.  But in a digital world where misinformation gets mixed in with the ease of a tweet or share, it's more important than ever to communicate factually while acknowledging uncertainty.
Address uncertainty by systematically collecting questions and providing answers to all questions.  In the beginning of any crisis, you won't have all the answers and events will still be unfolding.  It's critical to establish an early dialogue with your community to gather concerns from members, to monitor for misinformation, and to systematically compile questions into a FAQ. 

Source:   Risk communication and community engagement readiness and response to coronavirus disease (COVID-19). Interim guidance 19 March 2020. World Health Organization.  
 
On behalf of the entire IPS team, we wish our clients well wishes during these difficult times!  
 
Executive Summary
Problems of crisis: infodemics with excess information, different perceptions of risk among sub-groups, and uncertainty with misinformation. Solutions for community leaders: proactive communication, customized communication, and addressing uncertainty.  

A short while ago we revealed the new look Admin CP for Invision Community 4.5. The focus was on increasing the workspace, brightening and modernising the look.
However, for some this new look was perhaps a little too bright, especially when setting your OS to use dark mode.
Rather than cause an increase in sales for sunglasses, we went ahead and implemented a dark mode for the Admin CP.
You can set it to work inline with your OS preference, or you can choose to enforce light or dark mode.
I'm sure the next question you're about to ask is "Hey Ehren that looks amazing and now working at 3 am won't wake up the neighbours when I log into the AdminCP but can you do the same for the front-end?"
The short answer to that is "no". The theme system isn't currently designed to support both light and dark colour schemes, however our marketplace has a great selection of dark themes to enhance your community.
I hope that you like this new feature and I just wanted to say thanks for your feedback; we do listen!