+1'd @Brandon. Sure, they might be getting paid to do it, and sure, you might have had problems with them. But they are still people, they don't really have to be 'nice' about the way in which they deal with their customers. Of course however, they want customers (unlike vB apparently) and they want their customers to stay. They don't get paid to listen to our comments or concerns regarding the software that they produce, nor do they get paid to release codes that make the new IP board in some ways like the old one. They do so because they care, and they care because we do as well. I'm not an IPS cheerleader, I'm an IPS supporter, and I love it.
Edward V