Just now, Marc Stridgen said:

This is because its an announcement that there is a patch (generally  for people) rather than something specific for your own site

I clicked on X and canceled the notification.

Thank you @Marc Stridgen

7 hours ago, Marc Stridgen said:

If there is no fix button, you have already applied it. 🙂 

Hi,

But we still have orange announcement on the top of the forum ))

4 hours ago, Jim M said:

Please see below:

Hi,

Thank you for sharing this screenshot.

I cleared the system cache, but anyways it says the Patch is available, but there is no Fix it button.

Thank you

Just now, Jim M said:

This is not banned within your system but rather our infrastructure provider Amazon Web Services. If they are trying a different ISP, it may be that one is not blocked. 

Thank you for the prompt reaction.

I will talk to him again, and come back if any questions.

Have a great day.

1 minute ago, Jim M said:

If they are receiving this without ever visiting your community, this would indicate that they are in a banned region which cannot access AWS. If they are receiving this sporadically, we would need to know what action they are performing as our firewall is blocking them.

Not banned at all, since he is daily active user, who has 36K posts in our community, the issue started after yesterday's upgrade.

And when he tried the different ISP he managed to avoid that 403 error....

Just now, Jim M said:

Please let us know what the activity is that you're performing and we can investigate.

We just upgraded last night, and today I received this screenshot from the user, who had to change the ISP to enter the forum....

Hi

We are experiencing the 403 Error problem

Last update destroyed the mobile version of my site

I have all plugins disabled, but it doesn't help.

I couldn't find in my client area a link to start a case.

Please kindly assist.

Thank you

 I have similar issues. Users complain that forum kicks them out every time.

Just now, Tripp★ said:

I did say an option would be nice, I was just merely stating a fact.

Eh? I didn't. You either misread that entirely or you're asking the wrong person. I've not got the foggiest what you're talking about.

Sorry, then ))

I thought you found a solution by editing some templates )))

On 7/10/2022 at 2:42 PM, Tripp★ said:

This can be done with a basic template edit. But an option would be nice.

Hi,

Can you please tell us in details what you did to implement on forum block like on FB?

We were using this plugin for years. It was great.

If someone develops a new "online users" plugin, a lot if people will pay for that.

4 hours ago, Jim M said:

My colleague just responded to your ticket but the answer is you would simply go to {replace-your-community's-base-url}/admin/upgrade in your browser

The issue has been solved.

Thank you.

I have same issue and I can't get access to the Admin panel.

This page isn’t working

www.*******.com is currently unable to handle this request.

1 hour ago, Marc Stridgen said:

Please try again now. The issue there should be resolved

Everything is working.

Thank you for the prompt reaction. 

[[Template core/front/global/userPhoto is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

Hi

I can't enter the site

3 minutes ago, Jim M said:

Please be advised I have transferred this to a ticket. Please see your email for further correspondence.

Thank you

I can enter the site using the the Google Chrome's incognito mode, but can't enter the site with Admin login ( HTTP ERROR 500 ). I tried the Private browsing mode of Opera and could enter the site.

The other users who are logged can't enter the site either.

10 hours ago, Marc Stridgen said:

If you go to ModCP->Announcements where you created the announcement, then click on the settings icon, you will see delete in the list there

Thank you

worked out perfectly

On 5/3/2022 at 4:07 AM, Marc Stridgen said:

Glad to hear you found it 🙂 

I thought I deleted the announcement by clicking close button the last time.

But apparently it's still there. I tried to remove it by creating the new one, and now I have two announcements on the top of the page.

Please provide the instructions how to delete them.

Thank you.

Edited post: managed to delete

It's working

Now I need to find out what was blocking it!!!!!

Thank you 😍

7 minutes ago, Marc Stridgen said:

You would need to check each of your plugins. If you disable all plugins on your site, mypicks show correctly

all plugins are disabled

still have "View all" mode

7 hours ago, Marc Stridgen said:

Yes, I would advise on disabling all 3rd party items and ads in order to test this first of all. From what you are describing, thats certainly not normal behaviour

Thank you for the reply

I disabled everything, but still Our Picks looks like on attached