Hi, many times if normal support can't help my problem is moved to another Team / Technical Support, can you please tell me, what do any of this group?
General Support
Tier II Support
Installs and Upgrades
Tier III (Advanced Development)
...
It would be nice, if my problem can't be solved by normal support, i get message in ticket problem moved to another dev team.
For example my Ticket #614042, have problem with import translation with UTF. I communicate with general support, now i was looking in client center and see Ticket Open 8 hours and Technical Support: Tier II Support, before was Technical Support: General Support, i click and see answer of developer.
1. why there was answer from dev, i have status Open, no awaiting customer
2. If general support move any problem to another dev team, please write it in ticket, not in status, because i was few times waiting many hours, and think you ignore my ticket, and after mail to support center i got answer, my ticket is in developer team.