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Joshua Hina

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About Joshua Hina

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  • Birthday 04/29/1988
  1. Kudos to Management

    Hello, Recently I filed a ticket about many issues I have had with IPS over the years and how I felt things had gone down hill. Since then even though it has only been a few weeks I am happy to report that it looks as though management actually listened to my concerns and addressed them. Thank you Lindy and the rest of the management team for a job well done. Hopefully my feedback will help make CinC better as it has general support. Hoping for more good things in the future!
  2. Invision Going Downhill

    *cough* My recent problem was due to a system setting on the IPS Hosting side. If I just wanted the permissions set I could ask any one of my contractors to do that for less than I pay IPS. Though now that I look at it Charles is right; I guess I was just overly annoyed that the issue was not found sooner (As if the technicians were assuming I did not know what I was doing). Becuase we have over 200 forums and max_vars is set to 1000 200 * 5... yeah... it was cutting off. So far as response times I guess I should use my own companies SLA as a guide... We give clients a 12 hour response SLA... From that prospective going from response to response... Yeah.
  3. Invision Going Downhill

    Actually the SLA for priority support is 1 business day. If they can't provide that 100 percent of the time they should not offer that. If they were a dedicated server provider they would get a lot of SLA claims and lose money. I am not saying they need to respond to my current tickets daily; read my statement; I said that is what I use to get whereas now I just at least expect them to help when I ask. I got replies to my tickets so I am fine; though how some of the active folks on this forum act is part of the reason I never post here. In the hosting world and that of provided dedicated servers and project management solutions there is some expectation of a reliable level of service; while IPS is a software provider they themselves also walked into the hosting world of their own accord thus I hold them to the standard anyone would hold my company to (if we dont respond to them and resolve their concern within a reasonable time something should be done about that; now as far as people in this thrad saying pay extra; I have contacted IPS sales in the past when we had those four forums I mentioned and specifically asked if there was any other things we could pay for to increase the level of support offerings even though we already had a business liense. They told me they do not; maybe they should offer addictional support levels for businesses like me that even though we are small our cliente is VERY demanding and MUST have access to something... BUesinesses that would be willing to throw IPS an extra hundred or so dollars when we need it for an extra EMERGENCY level of service for issues that are critical to our operations (Not nessecarily forums being down but something making the forum semi-unseable for non staff). EDIT: I hate laptop keyboards. It is when the forum software is not working to expectations (like when you set a permission group to see a forum but it can not see said forum; which is what we are facing with all of our permission groups.
  4. Invision Going Downhill

    Not to hijack this thread but I agree with the OP; granted I have looked at alternitives and would rather stay with IPS. The support services I have gotten as of late have gone very far down hill since the point when I ran four forums and filed tickets on a daily basis. Back then I got responses in like five minutes; now there is no phone support that I can call. I have to file a ticket just to get Mark to call me and then it takes like 4 - 8 hours to get that call. When before I was able to talk to a person AND when the phone support was eliminated I still got call requests answered in like 2 hours. Lets move on to ticket support though; as I mentioned I use to get five minute reponses when I was filing tickets EVERY DAY. Now that my company no longer manages forums and only has ONE (our main corporate forum; which is hosted by IPS using a business license) and I file a ticket every like month or two depending on what its going on. It takes 6 - 8 hours to get a response if not longer and that is ONLY becuase I have a business license. Now to get anything actually done it takes 12 - 24 or so hours when before Jason would just do it for me; the level of service for the money people pay has gone down hill. I even ask IPS's techs to help me change my companies forum permissions (becuase they are utterly broken right now) and I just get a response saying when you have done it and if you ahve problems tell us; I dont have the time to change 100 forums by hand. Isn't that what I pay you guys 50 dollars every six months and 10 dollars a month to do when I only file a ticket every like month... Consider that your making 25 dollars or so per ticket if you calculate it out. (Forgive my spelling; I am on a work site and dont have time to check my work but saw this thread and figured I would make this known since everyone seesms to be attacking the OP; while security issues are his problem becuase its his server that is compramised it does not mean that his entire point is invalidated; IPS support has gone down hill)
  5. Good old days... of GOOD support.

    I have been with IPS for like 2.5 years now. Honestly some folks seem to expect the world when they pay for a 149 dollar license. IPS does alot for free but you should expect to wait longer; there are those of us who actually pay IPS for the added level of service that comes with a one day ticket turnaround. A week should be fine for you if your not expecting to pay IPS another 200 dollars to ensure they respond to you. THis may seem like a mean reply but after all time IS money. IPS IS giving you their time for free. Consider that.
  6. Lost Sale - Constructive Criticism

    I really fail to understand how someone can base actual support response times on things in the presales forums. I may have had issues with changes that IPS has done to how it has offered support (in order to offer better ticket response times {I still question that but again my company pays 10 dollars a month for an answering service and phone number so I guess that phone based options were just too costly for IPS}) but all in all its response to tickets has stayed consistent (24 hoursish for business clients or urgent issues (usually within the hour for urgent issues but up to 24) and 48 hours generally for standard licenses). While I may have issues with the elimination of being able to actually speak to someone in some fashion (live chat and phone) ticket response times are still acceptable and these forums should in no way effect how people see IPS; its a COMMUNITY for IPS not their OFFICIAL SUPPORT SYSTEM. Might I suggest IPS put an average support response resolution time ticker somewhere in the site so people can see the normal issue response time for tickets; that might give the image people as customers see by getting fast responses as opposed to having to search for some way to verify that IPS has fast response times (by going to third party sites that may bash IPS, searching the presales forum, calling the phone number and getting that nice recording that tells you to file a support request, ect)
  7. Renew Tech Support

    Hover your mouse over support on the main site; the client area button is also there.
  8. Learn SQL, please

    No offense but this reads like an insult. This area is for suggestions and feedback NOT insulting how Invision Power Services conducts it's operations or writes its products. I think this deserves a lock.
  9. Hey Mark, I just wanted to personally thank you for all that you do to help our staff and answer my questions regardless of how simple they may seem. You really do do your job well.

  10. One Week In

    Glad to hear that you are having a good time with IPB. ^_^ *is and will always be loyal to IPS and their products*
  11. Forum, Gallery and Downloads on different servers

    1. Do I have to install the forums and all the systems on the second and the third servers where the gallery and the downloads applications will run? As I recall you are only allowed to install IPB and addons on ONE server (production server). You can not install one on another server and another on another server. You are allowed a test copy but it must not be publicly accessible. 2. If so - do I have to buy 2 more licenses for the IP.System or I can use one license key for the 3 servers each with different application? As per above if you wanted to install one on each of the three servers you would need to buy separate ipb licenses for each. 3. Will it be possible at all to run the applications on different servers, to synchronize the databases and to extend the log in as a SSO? That is tough to answer. 4. Do I need to use any additional application? I don't see Converge since 3.1.2 do I need it? Gallery and Downloads are applications/add-ons of IPB so as long as they are installed in an existing IPB you would need nothing else. They are not separate stand alone systems.
  12. wonders how often his customer service department can screw up something so simple *shakes head*

  13. hosting options - what content do they allow?

    You mentioned Joomla. The Community Hosting accounts only allow for hosting of the forum. Now as for sales not getting back with you they are VERY backed up with the release of 3.1.3 and Nexus.
  14. IP Nexus

    Sales manually approves orders. It should be processed when the UK staff login in at like 4 am or in the morning when sales opens at 9 am eastern.
  15. For all those vB users trying to decide.....

    My company use to offer vb support and management like we do for IPB however when we bought IPB for our own use after making an acquisition we now and will probably always use IPS exclusively. We even plan on moving our billing system over to IP.Nexus. We never plan on using vb again especially after some rather questionable responses from their Customer Support Manager. I much prefer IPS's support then most of the companies I have dealt with that deal with businesses in the past 3 to 4 years. (The length that my company has been actively dealing with internet related things (forums, website hosting, ect)