This company is rated an A+ on the Better Business Bureau, and all their complaints have been resolved, I just wonder why people continue to complain about their customer service and support responses.
http://www.bbb.org/western-virginia/business-reviews/web-design/invision-power-services-inc-in-forest-va-9008717/
That's the direct link to the BBB site.
Personally, i've been quite pleased with what i've been given.