Ok, color me "embarrassed." Under one of my other IDs and one of my other licenses, I opened a ticket on this one. Working with people and digging around more on my own, I discovered that I was not properly uploading the files. Thus, when it came time to download, I was not seeing things like I should have.
The software works ... I don't always work. :blush:
Now that I got that issue taken care of, I can go ahead and order another license for yet another site.
Fun.