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Collin1000

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Posts posted by Collin1000

  1. For those following along, ( @superaven and others) I ended up opening a support ticket. Guest tickets are not possible.

     

    This is what I was told:

    Quote

    I'm afraid there is no way to allow guests to access support tickets at all. The system tracks a ticket by the owner member ID, so presently if we allowed guests access then all guests would be able to see all guest tickets, which would not be expected or intended behavior.

    Thanks,
    Brandon Farber

     

  2. 1 hour ago, Joel R said:

    You need IP.Commerce to set you those advanced items in tickets.  The module comes with a Support section to configure departments, auto responses, severities, custom fields, etc.

    Yes. I know. I have IP.Commerce. I need a way for guests to open tickets using those advanced fields. As it stands, right now, I cannot figure out how to allow guests to open a support ticket.

  3. 6 hours ago, Cyboman said:

    First check app permissions

    ACP -> System -> Applications -> Commerce -> Support -> Permissions

    Second, check "contact us" behavior

    ACP -> System -> Settings -> Contact us -> "create support request"

    in the same mask, there are also the permissions, to whom "contact us" will be shown

    Also check, that "contact" is permitted for guests in

    ACP -> System -> Applications -> System -> Contact -> Permissions

     

    I have this setup now, and it allows the user to fill out a "contact us" form, which is okay, but not what I am looking for. 

    What I'm looking for is a way for a guest to create a ticket: choose a department, severity level, and any other custom fields I have created. The contact us form and the ticket creation form are different things and I'm looking to use the latter. 

  4. Tier 3 is specialist support - there's likely a specific person that needs to address your ticket or a specific issue that needs to be investigated first. 

    Also, don't bump your ticket. IIRC it gets sent back down the list when you do that. 

  5. 86762199ee8c02eaf03358efd8c154e6896.JPG

    IPS is requiring all applications be moved to new categories in the IPS marketplace or they will be deleted in 3 weeks. The file was moved and description updated to reflect this. A new version has not been uploaded.

  6. As this file is a modification to a modification, I do not feel that it belongs in the IPS Marketplace. As per IPS's plans to delete old files, I am going to remove it myself in two weeks time. Would anyone like to rehost it somewhere else? @Fox SR - Would you like to share the working code for the latest version of Shoutbox?

    I'm not really sure where to migrate this to, as I do not feel it belongs in the IPS Marketplace and I do not have the time to maintain it. Community suggestions welcome.

  7. Just sent a bulk email with Mandrill and, due to the "warm up" period (which I understand) it'll take some time for my bulk mail to get sent:

    A26nwM.png

    This is fine, I understand. However, member registrations and other emails are now being queued because my bulk email filled up my quota queue. I'd love for the "cycles" feature to be introduced with mandrill as well, so that I can have IP.Board only send X emails to mandrill per hour - for example, send 60 bulk emails, leaving room for the last 10 to be member registrations and other messages.

  8. I am terribly busy at the moment - I work for IPS as most of you know and that consumes most of my free time that is not otherwise taken up by being a full-time university student or personal matters on weekends. Even my own personal projects have been somewhat sidelined right now. It's a shame, because as Lewis mentioned, we did have some features in the pipeline that were *really cool* and my hope is that we can just roll everything into a new app once 3.4 comes out. No guarantees, sorry folks, but you're not forgotten.



    Is this application alive or already dead?!



    I have some 500 internal errors with this and there is no man who can fix issues.



    It's alive. :thumbsup:


    Though the App itself is not "dead" per se, the iArcade Mod Community Forums have been somewhat dead. As a result, they've been flooded with spam after spam topics for the past few months now. I had to go there myself and unsubscribe from receiving further notifications of new topics because my inbox has been constantly overflowing with spam topics from that place. My guess as to why you can't start a topic there is that perhaps Collin (after Josh D. e-mailed him about the spammers there) disabled the option to start topics to stop the spammers from creating spam topics in that particular forum. Didn't really help much since the spammers are still starting spam topics there in other forums.



    #1: I recall you're from NorCal... and your username made me literally laugh out loud.

    #2: About the spam... that was my bad. I was tweaking settings accidentally disabled registration anti-spam, and we had 300 new accounts created in 3-4 days that have gone hog wild. I've tried to reign the spam in to no avail, but I do hope it's under control now. Yes, I did disable some posting settings, but I will go ahead and correct them right now so you all should be fine again. I apologize. :(


    It's possible I have seen there some spam topics.



    Over one thousand of them. Most of them stayed unapproved, but about 100 of them navigated around that and made quite a mess. :(

  9. I'm just wondering I started a support request with you a week ago I'm planning on buying one of your packages But your description seems a little confusing I'm looking for clarification


    Also having a arcade system that won't allow a person to add additional games is quite worthless and it appears I'm not the only one with the same issue, So I guess I'll just uninstall and try something else ,, Hopefully with better support



    I also can't even post in your forum to get peer support and my account was validated, Disappointing to say the least



    #1: There's a resend validation link. Did you try that?
    #2: You can easily add new games. http://www.iarcademod.com/forums/index.php/topic/21-where-can-i-download-games/
    #3: Good luck with whatever else you choose. :)

  10. A big thank you for this app! I want to donate but i'm not sure where.



    I have this version [color=#4C4C4C][background=rgb(245, 248, 250)]1.3.0 Beta 1 [/background][/color]installed on my IPB 3.3.2 and is working super! :smile:




    oh yes, next i want to find more good games to add



    You can donate here: http://www.iarcademod.com/forums/index.php/store/product/7-iarcade-donation/

    You can add more games here: http://www.iarcademod.com/forums/index.php/topic/21-where-can-i-download-games/



    I would love to be able to see the ability to import 10 games into a category, or be able in the install game screen have a check box and a drop down menu that chooses which category to install the games to. Installing 1700 games one by one, and then manually editing each one to select the category is a bit tedious. Love the look of the games in the view games screens, way nicer and smaller than the ibparcade having absolutely massive boxes to look at each game. Looks terrible on it, lovely on yours.



    There's a beta mass importer in the works. It's in the code but is unreliable so it's not linked anywhere. One "bad" game throws the whole thing off, so it needed better error handling. I expect to have it fully polished and working with the next release.

    Thank you for your feedback as well.

  11. Hello



    I have installed today this awesome application and i received this error message when i`m trying to write a comment:



    Catchable fatal error: Argument 1 passed to classes_comments_renderer::remapFromLocal() must be an array, null given, called in /usr/home/ftp-account/domains/domainname.com/public_html/forum/admin/sources/classes/comments/bootstrap.php on line 885 and defined in /usr/home/ftp-account/domains/domainname.com/public_html/forum/admin/sources/classes/comments/bootstrap.php on line 1503


    Could you please help me ?



    PS: I saw now the comment has been published succesfully even if i have received that error.



    Fix for that is here:
    http://www.iarcademod.com/forums/index.php/tracker/issue-103-fatal-error-when-commenting/

  12. Hi Collin. I just noticed something on my live site that I hadn't noticed on my test site. If you have more than 9 categories, all categories from 10 to 19 change category number to 1 and 20 to 29 change category number to 2. Is there a fix for this? Thanks



    http://iarcademod.com/forums/index.php/tracker/issue-92-problem-with-categories/page__gopid__311#entry311

  13. Hi Collin, I am Nokioteca's Admin, I think you know it... :smile:



    I would like to notice you that I found two bugs:



    - In "new games" box in sidebar html tags were shown


    - in "Edit Games" in Games Managment the paging doesnt work fine. After clicking on 'next page' I cant see any 'previous page' link



    I hope you will fix these two bugs soon :smile:



    Thanks


    Alessio



    http://iarcademod.com/forums/index.php/tracker/issue-53-bbcodes-ignored-in-game-description/


    Please, consider the bug shown on screenshot attached



    As you can see if a user gets a big score the system doesnt show it properly



    post-126998-0-77980100-1334581399_thumb.

    http://iarcademod.com/forums/index.php/tracker/issue-95-more-than-1-000-000-points/


    "Report" and "play a random game" link dont work... :sad:



    http://iarcademod.com/forums/index.php/tracker/issue-48-report-game-issue-not-reported-yet/
    http://iarcademod.com/forums/index.php/tracker/issue-99-play-a-random-game/

  14. I scores will only post once while using IE9, and when I use Google Chrome, all the scores post. I am going to reset IE8 and see if that's the problem. You can disregard my post above. I didn't see where I could edit or delete it.



    Thanks again for such a great Mod. :D




    Collin, I followed your instructions to the letter, but I am still getting the "ERROR: Score verification must be performed first!!" error.



    I will keep trying other things, but at this time it looks grim.



    Does anyone else use IE9 and can confirm this? If it's an IE9 issue we're going to have a problem here. :(

  15. how to get - buy games for it?



    http://iarcademod.com/forums/index.php/topic/21-where-can-i-download-games/


    There are a few games on Collins site and there is a link to another site with games at Collins site.



    Thank you. :)


    Collin1000, what would cause a game to score prematurely? In other words, I have serveral games that normally allow you 3-4 trys before it attempts to score the game, but now they score after the first try. Any suggestions?



    Thanks in advance... :smile:



    That would be coding in the game. Nothing I can do about that - the flash game submits the score, and iArcade has no way of knowing otherwise. I know there are some games out there that automatically send the score even when there's a replay/retry/play again button, but iArcade doesn't know that. If it gets a score, it gets a score. This issue exists with all other arcade systems as well with the ibpro scoring system.


    Also, I am gettting this message when some games try to post scores.



    ERROR: Score verification must be performed first!!



    Any suggestions there as well?



    Thanks in advance



    http://iarcademod.com/forums/index.php/topic/113-most-common-score-submission-issues/
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