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MSUKForum

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Posts posted by MSUKForum

  1. All the self hosted packages (which we have been on since 2005) don't appear to have actual technical support available. The packages say:

    Quote

    Standard Support:
    Support is available in our Community Forums.

     

    Further down the page it says:

    Quote

     

    Do you provide support for server issues?

    No - our support coverage for self-hosted plans is limited to issues/guidance with our software only. For problems related to your server, we'll refer you to your host or IT team with more information. We recommend choosing one of our plans if you aren't experienced in server management.

     

     

    When I go to the client area it says our plan doesn't include email support, only the Community forum.

    But this isn't an issue regarding hosting. How do self hosted customers get technical support about the forum software?

  2. On 7/24/2020 at 12:06 PM, Stuart Silvester said:

    You need to use either the account that your license is assigned to, or an account that has been added as an alternate with full access to your license.

    Thanks. So can I just add this other account onto my licenced account then? And still purchase off the marketplace with the other account like before?

  3. When this is set to send a user a welcome PM, do they also get the usual e-mail notification of receiving the PM?

    I'm finding a lot of my new users aren't reading them, I've set it to 1hr after being successfully validated (so it feels more natural) any tips on improving the viewing response?

    Great plugin, thanks.

  4. 9 hours ago, opentype said:

    4.x has the Activity feed, where everything can come together. That’s usually much better than having “forum users” which need special forum announcement to visit other sections as it was before 4.x. 

    It is good but that's not how some users work. The database "News" on my site has always had a forum section, even before databases/articles was a thing. I'm always for moving with the times, so removing it is possible, but I worry that by removing this forum section that my Google presence will tank as it's not picking up the database articles with the same priority.

    At the moment, the forum topics for News rank really high on Google, the database articles don't at all. I still don't get what Google is doing here and because of this it stops me really changing anything, or even wanting to use the database system at all.

    I don't know SEO too well but is it because the databases are not on my menu? Is Google not mapping it right?

  5. 21 minutes ago, opentype said:

    Yeah, they are indexed. It’s not surprising. If you start a new article page, it doesn’t rank well instantly. But your forum already gained credibility. It could change over time if users start linking your articles directly. But it can be confusing with the same content twice on one site. If Google can’t decide where to direct the user, it will also hurt the ranking. You could remove the guest permission for the article forum or not post the articles there at all. 

    Hmm, some members don't view the articles pages so prefer seeing the forum topics.

    Being the same domain I didn't think this would cause an issue with ranking.

    The review article in particular doesn't create forum topics I just post a news article along with them to announce it.

  6. I've done a Google URL inspection and it says its all okay and indexed but I just can't find it myself, it seems like articles are dead in the water compared to forum topics in search results?

    Here is an example article:
    https://www.msuk-forum.co.uk/articles/reviews/flying-cars-film-review-r2/
     

    If I Google
    site:msuk-forum.co.uk flying cars review

    It doesn't come up from what I can see, and topics referring to this article do fine.

    1 minute ago, opentype said:

    Have you done a site: check to see if it’s really not in the index? Google: “site:https://yoursite.com/your-article-page/

    Chances are, the forum topic just ranks better, because the forum itself has gained more relevance already. (In which case it might be a good idea to hide that article-only forum from search engines.) 

    Normally, there is nothing to configure. If the articles are public, they will be indexed. 

    Hmm, yeah it does come up, but why do forum topics have such better results? I thought being the same domain and site it would rank evenly. It just makes the whole articles side of my site a bit useless.

    Thank-you opentype.

  7. Hey @opentype, great templates thank-you.

    Quick question: is the supergrid block not supposed to have a title (which is set when creating the block?). It would be nice to have a heading above it.

    EDIT: Literally just found it in the settings, ignore me! 😂

  8. On 6/3/2020 at 4:10 PM, Hisashi said:

    Cloudflare, it was just necessary to clear the cache of the address in question. 😡

    Did you find a solution to keep the Cloudflare cache but not get this problem? I had the exact same issue, it reoccurred every couple of weeks after I cleared Cloudflares cache. I had to disable the entire Cloudflare cache to resolve it.

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