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Randy Calvert

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Everything posted by Randy Calvert

  1. It does not happen DAILY for me, but it’s not an irregular occurrence. At the end of the day, it’s not a problem with IPB itself. It’s a problem between your server and IndexNow. IPB can’t fix that however. You could setup some sort of monitoring from your server on a per minute basis to monitor the API site for IndexNow. However that’s outside of the support that can be provided here. Once you have the info, you would have it to work with your host and show them proof of the recurring issue. Literally that error means IPS sent the request and got nothing back after 10 seconds. There’s not much more they can do. You don’t want to hold requests for tremendously long times. It hurts server load and causes more problems than just some error log messages. I personally just ignore/delete them. At the end of the day, 95% of my traffic does not come from Bing/Yandex. It’s coming from Google and Google does not use it. So unless Bing or Yandex is a significant source of traffic for your site, you’re most likely better just turning it off. It has little “real world” value if Bing/Yandex is not where the lion share of your users are getting to you from.
  2. Personally while it may be an issue, it’s not a critical one and anywhere near the top of the list of things that are important to fix. If this really is important to you, make your voice heard to the group that is actually writing it. While IPB can make a post asking for it, if tons of other people do it as well, it’s more likely to happen. Just like y’all are trying to say here. 😉 This has existed since 2020 for jQuery which has a MUUUUCH bigger user base than even all of IPS. People are obviously not clamoring to them to fix it. So it needs more attention. 🙂
  3. There are specific forums available only to individuals with an active license, such as the official support forum (meaning IPS staff regularly monitor/respond to issues). There are other forums such as this one that are primarily lead by other IPS users/customers that everyone has access to. Think of it as peer-to-peer help. Without a valid license, there is no "official" technical support option so you're welcome to post in the community lead forums, but it's not guaranteed a response or resolution by IPS. You could renew the license to restore full access.
  4. That’s the route I went after trying Sendgrid. (I found about 20-30 percent of mails bounced because of their IP space reputation and I did not want to spend nearly 100 a month to have access to a plan that included a dedicated IP.)
  5. I’m assuming you have some sort of paid content (text) you’re trying to sell and you need a way to distribute that text after someone makes a purchase? If do, if you also have Pages you could make a page with the content and make it viewable to a member group that has permissions to view it. In the purchase benefits for the product change the member’s secondary group to include that new group with access. Finally in the custom email section of the product include the link to that page! (You could also just put the content in that email instead of having a page as well optionally.) Now you have content that is limited to only those who paid and a way to tell them how to get it. 🙂
  6. Have you run the compatibility checker to make sure the new host can run IPB? Generally 500 errors will happen either due to file ownership or permission issues. Also since you mentioned changing domains, did you update your conf_global.php and check your constants.php for any hard coded values? (Those would not cause 500 errors but more problems later.)
  7. The ticket is in your email. It's an email correspondance. If you don't see it in your inbox, check your spam folder. 🙂
  8. Activity Feeds are controlled in ACP > System > Content Discovery > Streams If you choose "Edit" for the "Unread Content" stream, you'll see what options are available. There is not any settings specifically related to RSS. However if the feeds are posting into specific dedicated forums you could filter those forums out by choosing "Content Types". Check everything and then in the bottom will be an option to select specific forums. Check everything EXCEPT the forums you don't want to show up.
  9. I've seen this specifically on the IndexNow service, but I monitoring in place to monitor IndexNow and in those cases, it was not my server, but the route in between my server and IndexNow. So this is most likely not a problem on your server itself, but somewhere on the internet in between you and the destination server. The internet is like the roads/highway system. You leave your house and mid-way through your trip, it's possible you run into traffic. It's not a problem on your source or destination side that made you late, but instead something along the way. This is saying there was no response within 10 seconds of the request so it gave up waiting. It does not mean your server was blocking it, but that there was a temporary issue that typically goes away within a few minutes.
  10. Take a look at the CleanTalk plugin. It's done wonders for me on the contact form spam. It's like $8 per year so not a heavy lift cost wise.
  11. Are you using Mandrill as an API or as an SMTP server? Mandrill via an API has not been supported for quite awhile. It was removed in 4.1.11 which was released on April 23, 2016. (Wow... 6 years is quite a bit of time! How fast it goes!) So if it was integrated via the API, that would make sense if it's not working. If it's setup as an SMTP server however... that's a different issue.
  12. You will also need to update your IPB license as the URL is changing. You’ll need to do the license reset after the migration because the old URL cannot be accessible in order to apply the reset process. Review your upload paths as that directory is most likely changing. You’re on the right path for conf_global and constants file. I would setup your 301 in htaccess in your old location instead of other locations. Make sure the new location gets an updated htaccess reflecting the correct change. (If you are using the API’s, you might need to correct it’s htaccess also.)
  13. If you’re using a third party integration such as Sendgrid or SES, this is already possible. (It uses an API which can map/track this.) However if you’re using PHPmail, this is difficult as PHP does not return a status back to the originating script.
  14. Could you potentially create a NEW member account (assuming registrations are not manually approved by an admin), and then manually change the member's group in the "core_member" table from 1 to 4? Once the new admin account is accessible, login with that and use it to reset the password of the permanent account? (Then obviously delete the temporary account when finished.)
  15. The entire site is offline for me.
  16. Randy Calvert replied to JMSetzler's post in a topic in Feedback
    No... that’s incorrect. They’re a software company that makes community management software. Now… that community platform has some e-commerce features (specifically the commerce addon application) but IPS has ALWAYS been a forum/community management platform. They’ve never tried to position themselves as an e-commerce platform and they don’t see their competitors as other e-commerce companies. IPS has already said the primary purpose for using Shopify is not the e-commerce aspect but instead the fulfillment and delivery. It does not make sense for IPS to stock inventory of logo gear… or to deal with picking items that are ordered and shipping them. Instead of finding people to do this, they use another solution that does that. But again… that has nothing to do with being a community management platform. If you’re looking for a e-commerce platform, IPB is not the right solution for you. I don’t think anyone at IPS would try to convince you otherwise. If you need a community platform that can do BASIC e-commerce features while providing a robust set of content management and community engagement tools… IPB might be a good solution for you.
  17. Randy Calvert replied to JMSetzler's post in a topic in Feedback
    No matter what anyone says, you're not going to like it. And that's OK. We all have things that we want. There are things I've wanted for *20 years*. That's super unfair and not a fair comparison. Setting up a Shopify account was not something done by the development team. Matt did not spend hours setting it up taking away from other development efforts. It was done by the sales/marketing folks (Jordan, Charles, etc). There are different people within IPS that do different things. Some of that involves development, some of it involves other things. Again... it's not about you or me. It's about what IPS needs for a majority of their customers. That's not on us to determine. What IS for us to determine is to look at the features that are there and make a decision if it works for us. If it does, great... use the product. If not, we look elsewhere. Personally for me, while there are features I would like to see... the features that exist are more important which is why I'm still here. If that situation were to change, I would find another solution. There has been about a dozen people who've commented in this thread asking for it over 6 YEARS. So while it may be important to some folks, it's not something that "everyone" is clamoring for. Again... it comes down to what does the MAJORITY of users need? If this is such important functionality, there are some great third party developers you could engage to create the solution. But personally I think you're going a little overboard to say that IPS does not listen to its customers because a few feature requests that you want don't make it into the product.
  18. Randy Calvert replied to JMSetzler's post in a topic in Feedback
    Again… just because the feature does not happen does not mean they don’t listen. As Sonya said… there are only so many hours in a day. I personally have 10 other features I would like to see that I personally feel are much more useful/important than this. And while I’d like to think I’m the most important person in the world, I know I’m not. There are other issues and priorities. IPS’ job is to figure out what the majority of its users need most. As much as I would like to wish it was all about me, it ain’t. 🙂
  19. Personally I disabled guest posting. That eliminated the majority of the spam for me.
  20. Nope. No issues for me. Are you self hosted or on the IPS cloud?
  21. It’s a raw file. If you’re cloud hosted, you don’t have access to it. If you’re self hosted, download the zip from the client area and find that file in the package.
  22. In a MAJORITY of cases it won’t. You would be more limited by CPU and memory than bandwidth. Videos and images consume more bandwidth than server resources. If you use a CDN like Cloudflare, you won’t even have much server usage. Not at all.
  23. Where specifically are you referring to? Are you meaning the board's logo image? (I just want to make sure I understand what you're trying to actually accomplish before making suggestions on something you may not be interested in.)
  24. In your dashboard, does it say you're running 4.6.12.1? If so, you're already on the latest version. If not, you can try manually downloading the files from your client center, uploading them, and then running yourdomain.com/admin/upgrade to try the updater again with updated files.