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Rheddy

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  1. Like
    Rheddy got a reaction from Morrigan in Great Support   
    What you should do is create a plugin with animated fairies that dance around the main navigation bar menu. I know I would purchase one if it was priced affordable. ehehehe.
    *hint hint*
  2. Like
    Rheddy got a reaction from MADMAN32395 in Great Support   
    What you should do is create a plugin with animated fairies that dance around the main navigation bar menu. I know I would purchase one if it was priced affordable. ehehehe.
    *hint hint*
  3. Like
    Rheddy got a reaction from chilihead in IP.Content/Pages Suggestion   
    I didn't really think about this until now but howabout including a feature for IP.Content/Pages where an admin can set an icon for a category which would be displayed as the image next to the article on the index page for IP.Content? What I'm referring to is when you have "Pages" set up for articles view, it would be a nice feature if an admin could set it up when creating a category so that when a news item or article is created, that the "icon" or "image is displayed to the left side of the article (or right-side, depending on your preference) to act as a graphic for that article.
    Sort of like this:

    It would be a nice option for IP.Content to include this. It would preclude having to upload a new image each time.
  4. Like
    Rheddy reacted to Tom Christian in Navigation Icons by IPS Themes   
    Potentially related to @Tryanade's issue. I have some code on the icon selection setting that only allows you to select the number of icons that relate to the number of top level navigation tabs that are set on your board. It sounds like there might be an issue here with calculating that number.
    There's been several updates to FA since I made this so my list of icons to choose from is probably out of date. I'll look into that too.
    Thanks for the information!
  5. Like
    Rheddy got a reaction from JLS in Guest view stats   
    Ah. Now I understand. What you posted provided very little information. Understandable.
  6. Like
    Rheddy got a reaction from Morrigan in Great Support   
    I tend to agree. While recently, I've found myself trying hard to convince IPS Support to look at my site over upgrade problems, they are generally very quick to respond (provided that your support tickets are created when there isn't a major upgrade to the software going on. But, overall, I would give IPS Support four out of five stars.
  7. Like
    Rheddy got a reaction from MADMAN32395 in licensing server down   
    The licensing server happens to go down from time to time. The important thing to do is to be patient. Additionally, you can always notify IPS Support if there's a problem relating to your community that is critically affecting it.
  8. Like
    Rheddy reacted to Tom Christian in Navigation Icons by IPS Themes   
    UPDATE
    Now compatible with IPS 4.1. Please note that icons will only display on top-level navigation links and not their child/submenu links.
    Navigation Icons by IPS Themes
  9. Like
    Rheddy reacted to Lindy in bring back old good support   
    I can empathize with your concern, Morisato and I wish I had a better sure-fast solution. We field hundreds of support requests a day (literally) and by and large, most of them are third party or self-hosting related. There are occasions when legitimate IPS-related issues fall through the cracks (and that bothers me as much as it does you) as the 45 tickets before yours were caused by installing an out of date modification, outdated server software or a poor quality VPS crashing in the middle of a MySQL query. It's certainly no excuse for what amounts to poor service and please trust that we're doing everything we can to improve on this.
    As a client, a couple things you can do is be very specific when you're encountering an issue that you need us to reproduce. Often, people don't want to bore us with details -- but we prefer that - bore us! Everything is relevant. Tell us what OS and browser you're using, specific accounts and/or content impacted, exact steps to reproduce and equally important - what you've recently done to your community -- even if it's as simple as a theme edit. If support indicates they're not able to reproduce your issue -- be more specific how to reproduce and you're always welcome to ask directly for it to be escalated; they're required to do so. 
    Regarding uploading fresh source files -- unfortunately, that is often a part of the diagnostic procedure. There are hundreds of files within the IPS suite -- all it takes is one to be out of date due to being missed during an upgrade or similar. Often, a fresh upload resolves many concerns - similar to thinking your PC is on the verge of demise and a reboot brings everything back to life as it should. So it very often is the solution. I can understand you expect us to do that for you -- unfortunately, we've had to find a balance between providing superior customer service and maintaining a level of efficiency that allows all clients to get fair and equal support. In the past, a simple fresh file upload could turn into a half-a-day event. Client provides a "special" FTP account for us but it doesn't have access to the appropriate directories to upload. A few "try now"'s later and they can upload, but it stops midway through -- client forgot to whitelist our IP on their firewall. Those kinds of things can become an enormous time sink for support and ultimately, other clients suffer unjustly.  
    Finally, speaking generally - when IPS4 was developed, we tried to go for more self-help features. Semi-automatic upgrades, the support tool and ticket submitter and more to come. We do have a good number of clients that want to be completely hands off other than moderation -- that's one of many reasons we offer our Community in the Cloud service. When you opt to self-host, you're also opting to self-manage to a large extent.  I hate to reduce it to a numbers game, but we couldn't sustain providing $500 in support on configuring PHP, MySQL, uploading/replacing files, troubleshooting database crashes and other non-IPS specific issues with a standard $25 renewal. So - the solution is to either raise renewal costs and double/triple our support capacity which would penalize those with solid hosting that don't demand much of our support or draw a proverbial line on what we can and can't support. The line is admittedly blurred at times, but we do strive for and have a reputation for overall stellar support. I'm very proud of our support team - they're a great group of guys.
    As always, I maintain an open door policy - please feel free to contact me with any customer service concerns. I regularly review and make policy and training adjustments accordingly. 
  10. Like
    Rheddy got a reaction from FZ in bring back old good support   
    While response times have increased over the years, it's nothing to get stressed about. The only problem I have is that when you submit a ticket, some low level IPS Support employee will look at the problem, reproduce the same error that you describe to them and not do anything about it. I cannot tell you how many times I have had to keep submitting the same support ticket before someone like Marc Stridgen, Brandon Farber or Lindy will advance my support ticket to Tier II prompting an "investigation" into the error that appears with the IPS software platform.
    I've expressed my concerns about this but its painfully obvious that there needs to be some changes to how support tickets are addressed and simply telling a licensed client to "redownload and reupload the original files" is NOT a solution. What these low level techs don't understand is that its the installation that creates these problems in the first place and that the reason we are submitting support tickets is to actually get the assistance that we're requesting from IPS Support.
    It kind of reminds me of the generic responses that you often get from Best Buy, Target, Amazon and Walmart customer service when filing a complaint with their customer service departments. I've been fortunate that I don't just give up on the first response from IPS Support when they haven't addressed it. I think I even brought up this issue with Lindy about it, that we shouldn't have to submit several support tickets on the same issue before someone actually takes a look at the problem. Marc, Brandon and Lindy have been very helpful in escalating the problems that I have included in my support tickets and have actually discovered that the errors I was experiencing ... they were able to reproduce, despite other IPS Support staff claiming they couldn't reproduce the errors.
    Hopefully, they can examine how support tickets are being addressed and come up with a better method on dealing with such issues.
  11. Like
    Rheddy got a reaction from Morrigan in Group vs. single moderator permissions model is non-sensical   
    If you have 89 forums, then you're spread way too thin. Not everyone has a forum that large and there are benefits to those of us with smaller communities. The fact that you can assign a single moderator to a forum IS NOT A BUG OR A GLITCH, no matter if you think it is or not. IPS, do NOT change the way the moderator assignment feature can be set. I prefer the current setup and I suspect, a lot of other IPS customers.
  12. Like
    Rheddy got a reaction from TSP in IPS4 Pages - My experience building a custom homepage   
    Came across this topic and this has one of my biggest complaints regarding the IPSCS ever since 3.0 was released. IPS always gives the excuse that "it's coming soon" but that "it's coming soon" almost always results to "we're not gonna do it". I've never been able to understand how IPS can produce a powerful forum application system but never provide any documentation on how to use it. It's one of the biggest complaints that consumers have with software designers and typically, the documentation never really goes anywhere in actually explaining how to use the software or how to modify. It mostly boils down to "if you don't know HTML, PHP or CSS then you shouldn't be using our software". It would be nice if we actually started seeing documentation actually produced for IPS-related software, but, in reality, it will probably never happen. "It's coming soon" is just an old joke that everybody laughs at but that nobody finds funny.
    I'm actually curious what IPS thinks of the documentation issue for IPS' products. Oh, and it's nice to see that I'm not the only one who has noticed the long absence of any real documentation dating back as far as IPS 3.0.
  13. Like
    Rheddy got a reaction from MADMAN32395 in Gift Cards - no VAT?   
    I'm so glad that I don't buy gift cards from Europe. It sounds like the taxes surrounding gift cards is just as screwed up as the tax code in the United States. On the subject of VAT's for gift cards/vouchers, there should only be a single VAT charge for such items. Either gift cards are VAT or tax exempt in Europe or the redemption of such gift cards are exempt from VAT. VAT's shouldn't apply to the purchase of a gift card as well as the redemption of such gift cards. It's double taxation. Just because one person is purchasing the gift card and giving it someone else doesn't mean that VAT should be applied to each person involved with the gift card.
    The way I see it, taxes or VAT's should only be applied when you use the gift card to purchase goods or services (i.e., redemption). It just doesn't make sense to charge both. Even the E.U.'s law regarding VAT's on gift cards is extremely vague as there is no specific law that addresses it. It only addresses the value of gifts.
  14. Like
    Rheddy got a reaction from Thomas K in Gift Cards - no VAT?   
    VAT's on gift cards are a fickle thing. I don't know the particulars but this is what I found out by doing a simple search and clickign on some third party links:
    https://www.gov.uk/vat-businesses/discounts-and-free-gifts
    Additional information about VAT in Germany:
    https://en.wikipedia.org/wiki/Taxation_in_Germany#Value-added_tax
    You may have to inquire about Gift Cards VAT in Germany.
  15. Like
    Rheddy reacted to Ahmad E. in Suite   
    Will add an option for that tomorrow or so.
  16. Like
    Rheddy got a reaction from Marc Stridgen in bring back old good support   
    While response times have increased over the years, it's nothing to get stressed about. The only problem I have is that when you submit a ticket, some low level IPS Support employee will look at the problem, reproduce the same error that you describe to them and not do anything about it. I cannot tell you how many times I have had to keep submitting the same support ticket before someone like Marc Stridgen, Brandon Farber or Lindy will advance my support ticket to Tier II prompting an "investigation" into the error that appears with the IPS software platform.
    I've expressed my concerns about this but its painfully obvious that there needs to be some changes to how support tickets are addressed and simply telling a licensed client to "redownload and reupload the original files" is NOT a solution. What these low level techs don't understand is that its the installation that creates these problems in the first place and that the reason we are submitting support tickets is to actually get the assistance that we're requesting from IPS Support.
    It kind of reminds me of the generic responses that you often get from Best Buy, Target, Amazon and Walmart customer service when filing a complaint with their customer service departments. I've been fortunate that I don't just give up on the first response from IPS Support when they haven't addressed it. I think I even brought up this issue with Lindy about it, that we shouldn't have to submit several support tickets on the same issue before someone actually takes a look at the problem. Marc, Brandon and Lindy have been very helpful in escalating the problems that I have included in my support tickets and have actually discovered that the errors I was experiencing ... they were able to reproduce, despite other IPS Support staff claiming they couldn't reproduce the errors.
    Hopefully, they can examine how support tickets are being addressed and come up with a better method on dealing with such issues.
  17. Like
    Rheddy got a reaction from JohnCourt in Ip Board Wiki?   
    Not only that but opening up your website content so that anyone can edit it leaves your site vulnerable to defacing and Wikipedia gets hit with this a whole lot. I keep the "wiki editing" option disabled because it's a dangerous option to enable.
  18. Like
    Rheddy got a reaction from SJ77 in Guidelines & Privacy Policy   
    There is a reason why Guidelines and Privacy Policy are in the places that they have been placed in. In most countries like the United States and Europe, websites are required by law to have a privacy police posted on their site so that visitors to your site are aware of your data collection policy and how you handle registration under COPPA. Privacy policies are most often found in the footer section of any website that you visit. 99% of the time, privacy policies are going to be found in the footer area of the website you visit.
    Now, as to why the Guidelines is in the navigation menu, the simply reason is that Guidelines are your "forum or website rules" that tell your members what is and isn't allowed. This is perhaps the most important document to have on your site. Because of its importance, it's going to be placed at the top of any page on your website or message forums. If you're looking for a better option, I would suggest checking out the following marketplace items, both of which are free:
     
     
     
  19. Like
    Rheddy got a reaction from Stan Jensen in HOW do I install youtube so it plays with in the forum?   
    @Stan Jensen, post your youtube link and hit enter. Give the IPS software time to propagate the link. The embedded youtube video should appear within moments. The embedded link does not appear automatically at the time you post it. Give the forum software time to take your link and to display the embedded video.
  20. Like
    Rheddy got a reaction from elonegenio in What is the point of activity stream?   
    I have to say that my community doesn't like it either. I would purchase a plugin that restored the old functionality of the "View New Content" feature of IPS3. I think that Activity Streams is just too much of a radical change. Personally, it feels too much like RSS Feeds. One would think that with so many licensed users if IPS complaining about the same thing, that maybe enabling the previous feature, alongside with Activity Streams, that it would be a sort of compromise until communities can get used to the feature. I'm also bothered by the fact that IPS seems to be relying too much on AJAX and that just because a few communities like the feature doesn't mean that the IPS family at large enjoys.
    I don't agree that it should be removed but I think that a compromise should be considered, adding VNC back into the software. Even creating such a VNC link doesn't do the same as the original VNC feature.
  21. Like
    Rheddy reacted to Lindy in Disappointed With IP.Content, Cannot Get Straight Answers   
    As best as I can tell from your ticket, the issue stems from the fact that IP.Content data doesn't convert the same way as other suite data... this is because other data is in a rigid format whereas Pages data is very much fluid and absent artificial intelligence, there's just no way to account for everything. 
    That said, I think the best thing to do is reopen your ticket. Please add additional information to it and we'll get it escalated. We can't manually manipulate your databases, but we may be able to point you in a better direction.
  22. Like
    Rheddy got a reaction from AlexJ in Disappointed With IP.Content, Cannot Get Straight Answers   
    While I originally enjoyed IP.Content/Pages when IPS first released it, I have grown so frustrated with this addon that it has become a useless and worthless feature of the IPS Suite. I have tried submitting Support Tickets to resolve this issue, tried searching the IPS4 Resources, even tried posting on the forums and nobody has a clue on how to fix this problem. I find it incomprehensible that nobody involved with IPS can figure out this problem.
    When I installed IPS4 on a test site on my domain, I have IP.Content set up for "Article View" and it displays an image next to the article on the main index page for IP.Content:

    However, when I try to do the same thing on my main site, I get this:

    The problem is that I cannot get a straight answer and nobody will look into this problem. I thought about posting this in the client or technical forum but being as I'm not asking for support with this topic, I'm flabbergasted as to why nobody can't give me a straight answer to this issue. The settings between the databases on my test site and my live site are the same and I've even resorted to uninstalling IP.Content and re-installing it. The problem still persists. I just find it odd that not even IPS support can figure this problem out, despite me filing two support tickets and fawning excuses on the support forums and the documentation. I've searched the forums and the documentation and there isn't anything in there to point me in the right direction.
    My last resort is this topic.
     
  23. Like
    Rheddy reacted to Rikki in Users frustrated with too many emails for watched threads   
    The last few releases have included this option in your notification settings:

     
  24. Like
    Rheddy got a reaction from Brian Klein in IPS Staff: Charles - Restrictively   
    The way it works, you paste the url link and hit the enter key. Give it a few moments so that the software can properly embed the file, it should take a few seconds. It was how it was explained to me, when I posted about the issue on my community.
  25. Like
    Rheddy got a reaction from Muddy Boots in "Guest" has registered   
    I ended up disabling all social media login handlers because of a dangerous side effect related to the login handlers:
    members didn't need to be logged in to their IPS account on my community to be able to share messages via the status updates module; a dangerous side effect new members could create an account without selecting a username or display name; this one is a nasty side effect that has never been corrected I just don't trust the login handlers for social media accounts because of these side effects.
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