Square Wheels

Forum platforms have a wide range of uses, from helping with support to sharing knowledge, ideation and social interaction.
Topics can span years, and once the initial explosion of replies has passed, the topic lives on in local search and search engines for future viewers to discover and get value from.
However, it's not always easy to get the best content from a very long topic.
You may have noticed that when you come to a topic seeking an answer, some replies are less than helpful.

How do I fix my Apple Watch? Like this!
It's common to find a lot of social content mixed in with useful replies. Jokes, GIFs and off-topic musings are all great while the topic develops organically in real-time. Having fun is critical to feeling a sense of belonging in a community. However, those coming to the topic a little later, say from a link Google has suggested, just want to get the useful content in the fastest way possible.
That's where 'helpful' voting comes in.

A very helpful reply
Invision Community can already mark a single post as the best solution for that topic. Still, not every topic gets a definitive answer, and some community strategies resist quickly marking a post as the best answer to encourage more discussion rather than effectively ending it.
Even when you have a definitive answer, there is often value in other highly rated posts offering more context, alternative solutions and more thorough explanations.
With Helpful voting, your members are encouraged to flag which posts they find helpful in the topic. When enough votes are added to a single post, they are suggested as a possible answer. You can also tune out the noise and view the most helpful replies only.
This is a powerful way to get the very best content from a topic in a short space of time.

Want to just view the most helpful replies? No problem.
If you eventually choose to mark a post as the definitive answer, the suggested post will be replaced with the answer you choose, but you can still see the posts voted as helpful to gain further context.
The helpful voting works independently from reactions, which tend to cluster around social content. Social media conditions us to add a like or funny reaction to content that gets an emotional response. Indeed, a lot of the most highly reacted content is funny content. Social reactions are valuable when building connections between community members but often don't reflect what is the most useful content.

The suggested most helpful post threshold is configuration via the Admin Control Panel.
Helping your members find the best content within topics helps them do more in your community with less time.
Forums continue to evolve, and while social content helps develop the community, content that solves problems and helps others is the rocket fuel you need to keep members and attract new audiences.
Helpful voting also feeds into picking Community Experts, a new feature for Invision Community 5, but we'll talk about that in a future blog.

A sneak peak at the new Community Expert badge
I hope you found this update ✨helpful✨, and if you have any questions or comments, let me know in the comments!

There’s a fine line between freedom of speech and censorship. 
Invision Community always aims to empower community leaders with options to encourage an open dialogue within a community, while including barriers for members who choose to ignore the guidelines. 
Invision Community’s latest release, 4.6.11, includes a simple but powerful new feature to help you shape your community’s tone. 
It’s called Block Submission.
Block submission stops a member’s message from being posted if it includes any word(s) added to your Word Filters list with the “Block Submission” option enabled. 
Word Filters, a previously existing feature, allows community owners to prohibit profanity in the community. If a member types a word included on the banned words list, the platform will automatically either...
Replace the word with something else you set Hold the post for moderation Or, with our new Block Submission feature, notify the member they must amend their post.  Located: ACP -> System -> Settings -> Posting -> Word Filters -> Add Word Filter
Here is an example:
I added the word “hate” to the Word Filters list in the Admin Control Panel and selected the Block Submission option. 
 

 
Now, when a member tries to post the word hate, a message pops up indicating it wasn’t published and why. 


 
The member must modify their comment in order for the post to go live. In this scenario, that would look like taking out the word hate.
Feel free to change the default warning message (the text located in the orange message bar above) to something better suited for your community - it's located in the Languages settings in your ACP. 


 
Why did we create Block Submission?
This feature not only helps automatically moderate content, but more importantly, it sets a precedent to members regarding what is (and isn’t) accepted. 
Gently notifying members that their comment doesn’t align with your community’s guidelines helps maintain the existing culture you’ve worked hard on cultivating, as well as your initiative to keep the language and sentiment positive. 
Interested in trying our block submission feature out? Please upgrade to 4.6.11!
If you don’t have an Invision Community license yet, please reach out to me and I’ll help get you started. 
Thoughts on our latest feature? Sound off in the comments (just make sure it passes our new vibe check 😉). 
 

This month, we turn sweet sixteen!

We made our own card this year.
I know, it's hard to believe with our youthful looks and energetic personalities, but it's true. Charles and I have known each other longer than I've known my own children and we still make each other laugh on a daily basis.
Over the past 16 years we've seen a lot of trends come and go.
When we started, AOL dial-up was the preferred method of choice (and probably the only method of choice). Compuserve were flying high and I think I'll stop this walk down memory lane before I turn into my own grandfather and start talking about how things were better in my day.
A lot has changed. We've seen the rise of social media and how it disrupted habits. We've seen MP3 players become iPods, and iPods become iPhones and iPhones become iPads (other digital devices are also available).
It's crazy to think that our company pre-dates Facebook, Twitter and Youtube.

Click on this image to see it unless you have excellent eyesight
We're still here because we are always innovating and adapting. The software we're working on right now is vastly different from the one we started out with. And that is how it should be. We listen to our customers and we implement the great ideas.
Of course, we'd not have lasted a year without our customers. We're genuinely thrilled to still be doing a job we love and serving customers who have trusted their community with us.
Thank you all for choosing us and we're looking forward to the next 16 years.

We have a very important announcement to make!
There are times where you need to get the attention of your visitors. You might be closed on certain days of the year, performing server maintenance (if you are consider our Cloud Plans, they're excellent) or running a competition.
Invision Community has always had an announcements feature baked in, but we felt it could be improved.
Okay, maybe this feature isn't as flashy as some of the others we're introducing in 4.3, but these useful features should make managing your community easier.
The new look announcement feature replaces the old widgets enabling you to display customisable announcements in any of the following locations;
Top of the page Above the page content In the sidebar
The three new announcement locations
Each location has some slightly different features; the page top banner is dismissible by the member if they no longer want to see it, whereas the banner above the content and the sidebar announcements cannot be dismissed.
Most of the original customisable features are still available, including the ability to select which applications and pages show certain announcements and which member groups can see them. Combining this with the three new locations gives you much more flexibility for different types of announcements and we've also included the option to customise the color of the announcement.

New customisable options
 
The announcements have also been improved to contain more information. Rather than showing an unformatted snippet along side the title, announcements can now be tapped to open a modal showing any further details.

Modal showing announcement content
We hope you'll enjoy these useful improvements in Invision Community 4.3. Stay tuned for further announcements (pun intended)!

We are happy to announce the new Invision Community 4.3 is available!
Some highlights in Invision Community 4.3 include...
Improved Search
We now support Elasticsearch for scalable and accurate searching that MySQL alone cannot provided. There are also enhancements to the overall search interfaces based on your feedback.

 
Emoji
Express yourself with native emoji support in all editors. You can also keep your custom emoticons as you have now.

 
Member Management
The AdminCP interface to manage your members is all new allowing you easier control and management of your membership.

 
Automatic Community Moderation
You as the administrator set up rules to define how many unique member reports a piece of content needs to receive before it's automatically hidden from view and moderators notified.

 
Clubs
The new Clubs feature has been a huge hit with Invision Community users and we are expanding it to include invite-only options, notifications, exposure on the main community pages, paid memberships, and more.
Custom Email Footers
Your community generates a lot of email and you can now include dynamic content in the footer to help drive engagement and content discovery. 
New Gallery Interface
We have reworked our Gallery system with a simplified upload process and more streamlined image viewing.
 
The full list follows. Enjoy!
Content Discovery
We now support Elasticsearch which is a search utility that allows for much faster and more reliable searching. The REST API now supports search functions. Both MySQL and Elasticsearch have new settings for the admin to use to set search-defaults and default content weighting to better customize search logic to your community. Visitors can now search for Content Pages and Commerce Products. When entering a search term, members now see a more clear interface so they know what areas they are searching in and the method of search. Member Engagement
Commerce can now send a customizable account welcome email after checkout. You can whitelist emails in the spam service to stop false-positives. REST API has many enhancements to mange members. Ability to join any OAuth service for login management. Invision Community can now be an OAuth endpoint. Wordpress OAuth login method built in. Support for Google's Invisible ReCaptcha. Groups can be excluded from Leaderboard (such as admins or bot groups). All emails generated by Invision Community can now contain admin-defined extra promotional text in the footer such as Our Picks, and Social Links. Admins can now define the order of Complete Your Profile to better control user experience. Clubs
Option to make a Club visible but invite-only Admins can set an option so any Club a member is part of will also show in the parent application. So if you are in a Club that has a Gallery tab then those image will show both in the Club and in the main Gallery section of the community. Club members can now follow an entire Club rather than just each content section. There is a new option on the Club directory page for a list view which is useful for communities with many Clubs. If you have Commerce you can now enable paid memberships to Clubs. Admins can set limits on number of Clubs per group. If a group has delete permission in their Club, they can now delete empty containers as well. Members can ignore invitations. Moderation and Administration
Unrestricted moderator or administrator permission sets in the AdminCP are visually flagged. This prevents administrator confusion when they cannot do something as they will be able to quickly see if their account has restrictions. You can choose to be notified with a new Club is created. Moderators can now reply to any content item with a hidden reply. Download screenshot/watermarks can now be rebuilt if you change settings. Support for Facebook Pixel to easily track visitors. Moderators can now delete Gallery albums. Automatic moderation tools with rules to define when content should auto-hide based on user reports. Totally new member management view in AdminCP. More areas are mass-selectable like comments and AdminCP functions for easier management. New Features
Commerce now has full Stripe support including fraud tools, Apple Pay, and other Stripe features. Commerce packages can now have various custom email events configured (expiring soon, purchased, expired). Full Emojii support in the editor. Complete overhaul of the Gallery upload and image views. Announcements system overhaul. Now global on all pages (not via widget) and new modes including dismissible announcements and top-header floating bar option. Many new reports on traffic and engagement in the AdminCP. Blog has new view modes to offer options for a traditional site blog or a community multi-member blog platform. The content-starter can now leave one reply to Reviews on their item. Commerce now makes it much easier to do basic account-subscriptions when there is no product attached. Useful Improvements
Forums has a new widget where you can filter by tags. If tags are not required, the tag input box now indicates this so the member knows they do not have to put in tags. Member cover photos can now be clicked to see the full image. Any item with a poll now has a symbol on the list view. Twitch.tv embed support. You can now update/overwrite media in the Pages Media Manager. Mapbox as an additional map provider to Google Maps. Technical Changes
Direct support for Sparkpost has been removed. Anyone currently using Sparkpost will automatically have their settings converted to the Sparkpost SMTP mode so your email will still work. Your cache engines (like Redis) will be checked on upgrade and in the support tool to ensure they are reachable. Third-party applications will now be visually labeled to distinguish them from Invision Community official applications. The queued tasks list in the AdminCP is now collapsed by default as queued tasks are not something people need to pay much attention to during normal operations. When upgrading from version 3 series you must convert your database to UTF8 and the system saves your original data in tables prefixed with orig. The AdminCP now alerts you these are still present and allows you to remove them to reclaim storage space. On new installs there are now reasonable defaults for upload limits to keep people from eating up storage space. Categories in all apps (forums, gallery albums, databases, etc.) no longer allow HTML in their titles. This has been a concern both in terms of security and usability so we were forced to restrict it. Large improvements to the Redis cache engine including use for sessions. The login with HTTPS option has been removed and those who were using it will be given instructions to convert their entire community to HTTPS. Images loaded through the proxy system now honor image limits for normal uploads. We now consider BBCode deprecated. We are not removing support but will not fix any future issues that may come up.
 
There's a lot to talk about here so we are going to lock this entry to comments so things do not get confusing. Feel free to comment on upcoming feature-specific entries or start a topic in our Feedback forum.
 

This entry is about our IPS Community Suite 4.2 release.
IPS Community Suite has long had a reputation system; first we had a simple up/down system, later updated to introduce a Likes system as an alternative. Whichever system you chose to use, it tied in with our reputation system.
We're pleased to introduce the latest updates to the reputation system, and it's something that has been requested for quite some time: Reactions.
Quite simply, reactions allow users to offer more fine-grained sentiments towards content than a simple up/down or 'like'. They are now in common usage on social networks, and so users expect to be able to be more nuanced in their response to something they see.
Let's see how they work in a post, and then cover the options you'll have available.

What you see above is the default setup for a site that has used the Like system in version 4.1. We include 5 reactions by default:
Like Thanks Confused Sad Haha If you currently use the older style up/down reputation system, don't fret - you'll still get the new reactions on upgrade, but they'll be disabled by default and instead the new reaction UI will show up/down reactions. This gives you the flexibility to decide which of the new reactions, if any, you want to allow.
So, those are the basics - but what configuration options can you expect to see? First, you can of course add your own reactions! We expect that beyond the default reactions you'd expect to find, some sites will want reaction types specific to their use-case. On an intranet, you might want to have 'agree' and 'disagree' reactions for staff to use when responding to discussions. On a gaming community, you might replace the icons to be some graphic from a video game that means something to your particular userbase. There's a wealth of possibilities.
Each reaction you set up can be configured to adjust the original author's reputation count - a reaction can be positive (i.e. award a reputation point), negative (i.e. subtract a reputation point), or neutral (i.e. leave the reputation count unchanged). Our default set won't include any negative reactions, but you are free to configure these and new reactions to suit your own use-case. A user's total reputation count is still shown alongside their content and in their profile, of course.
If you don't want to use the new reactions for whatever reason, you can disable all of them except Like, and it'll behave just the like 4.1-and-earlier system:

 
Sites that currently use the up/down system don't show a list of names of users, and instead show an overall reputation score for the content. With the new reaction system, you can enable this even if you don't use up/down reactions. This is great if you plan to use reactions as, for example, an agree/disagree system, or where the content score is more important to your site than the individual reaction types.

How the reaction UI looks with the 'count only' setting enabled
As you'd expect, you can click individual reaction counts (or the overall reputation score, if you enable that setting) to view who reacted to the content. This remains a permission setting that you can apply per-group.

On touch devices, on-hover functionality is not suitable, and so for these devices the reactions UI looks like this:

Reactions play well with all areas of the suite, including Recommended Replies:

...and activity streams...

...and a couple of places we aren't quite ready to reveal yet  
 
We hope you're looking forward to this new feature as much as we are. It's already been a hit on our internal testing site, and we're looking forward to seeing how clients customize it for use on their own community.
Developer note: Reactions are one of two new features (the other currently unannounced) so far that make use of PHP Traits.

We are well into development on IPS Community Suite 4.2 and are excited to start announcing all the new features and improvements.
Our next big release is focused on engagement with your members. You will see enhancements to our Reputation system, new ways to encourage people to register on your community, and enhancements to existing features to make them more interactive. There are also entirely new capabilities we cannot wait to show you ranging from new ways to organize content to tools to help promote your community.
Version 4.2 also features a refreshed AdminCP and default front-end design. Theme changes in 4.2 are mostly in the CSS framework so your existing themes will either work without issue or require minor changes to work in the new version.
Over the next several weeks we will be posting news entries with previews of upcoming features fairly often. Be sure to follow our News section, our Facebook, or Twitter to stay up to date.
We expect IPS Community Suite 4.2 to be out in mid-2017 with a public preview available sooner.
Everyone at IPS has worked very hard on this update and we think you will love it!

We have added a selection of improvements to moderator workflow and some new features to generally make moderation easier.
We have already talked about a few new moderation improvements:
Default Warning Notes Tag Quick Edit Word and Link Improvements Now let's go over a few more new features that are designed to help moderation.
Multi Page Actions
When you split a topic or delete replies to some content that has multiple pages you would always be redirected back to the first page and first post. This could get a bit annoying if you were previously very deep into a conversation. We now try to remember where you were and keep your place after those items are removed.
Hide Unapproved Content
Previously you had only two options when viewing content that was pending moderator approval: delete and approve. You can now choose to hide an item rather than approving it so you can remove it from the approval queue without deleting.
Moderator Actions on Reports

Report Status
When a moderator changes a report status it now logs that action so other moderators can view when and who changed a status.
Display Name History

Display Name History
You can now see a display name history on the front end for a user. This can also be enabled for the public to see per-group if you want everyone to see the display name changes of a member.
Animated Profile Photos
You can now disable animated profile photos so your users cannot apply them to their profile. This will not go back and remove existing photos but will stop new additions.
IP Tools

IP Use Overview
The IP tools have had an update to make finding IPs with their related members and posts easier. This works with both IPv4 and IPv6.

IP Search
You can also search for all uses of an IP by member or wildcard search an IP to find all uses of an IP range.
 
These changes to moderator tools will help you better moderate your community and allow you to focus on member interaction rather than member management. In addition to the items linked at the top of this entry we have already talked about, these small changes come together to make moderation even easier in IPS Community Suite.
 
This change will be in version 4.1.17 which is scheduled to be released in early December 2016.

We are excited to announce the Leaderboard as the latest all new feature of IPS Community Suite. The new Leaderboard is designed to better highlight your most active members and content based on reputation and other metrics. The Leaderboard will greatly enhance both member and content discovery on your community.

Leaderboard Home
First you will notice the new feature of member leaders based on a specific time frame. In the example above it is set to All Time showing those members with the most reputation overall on your community. It also shows the content with the most reputation for the same timeframe so you get a snapshot of both popular members and popular content in one view.

Past Leaders
The Past Leaders tab shows the "winners" of each day in a history. The system counts all reputation made each day and logs the members who had the top reputation counts that day. Using reputation rather than post count encourages your members to post quality of quantity which is really important to any site.

Winner Profile Badge
Those who win the day also get a badge on their profile page to highlight that they were the member with the most reputation for a particular day.

Top Members
Top Members shows you a list of all members sorted by various metrics. By default you will see members sorted by reputation but you can also easily sort by total post content Suite-wide or per-app. All of these views can be linked directly to so if you wanted a menu item to show members who post the most files in Downloads you can just directly link to that sort view.

Leaderboard Settings
There are various settings to control the default behavior of the Leaderboard. You can define the default view and how many members to show which is helpful to tailor it to your needs.
We hope you enjoy this initial launch of the new Leaderboard feature. We are excited about the new content and member discovery abilities this offers and look forward to adding new options to the Leaderboard as we continue to develop!
 
This change will be in version 4.1.17 which is scheduled to be released in early December 2016.

We are currently beta testing our next release, 4.1.12, which contains hundreds of bug fixes, dozens of improvements, as well as a handful of new features. I wanted to introduce one of those new features: post preview.
Long-time users of our software will know that a post preview function was a standard feature, but we took the decision to not include it in the initial IPS4 release. It had a couple of drawbacks:
it only applied to certain pages, such as topic view - other WYSIWYG editors simply didn't get a preview the workflow wasn't very good for modern web apps, requiring a round-trip to the server and a full page refresh When IPS4 was released, we felt that the built-in rendering of the editor was a sufficient preview of how the end result would appear. However, while analyzing ongoing customer and user feedback for IPS4 in its first year of release, we have seen that a preview still has a use. There are some circumstances when a true WYSIWYG experience is just not possible such as using more advanced formatting (like LaTeX) or when admins create certain custom editor plugins.
As a result, we rethought post preview. We wanted to ensure that all editors could be previewed, and that it didn't have a clunky workflow. In addition, since IPS4 uses a responsive theme, we wanted to give users the opportunity to preview how their post would look on different devices.
Here's the result, and what will be available in 4.1.12:

Post preview in IPS Community Suite 4.1.12
The preview is shown by clicking a new button on the toolbar (meaning it can be moved, removed, etc. just like the other default buttons). When the preview loads, the toolbar allows the user to resize it to different device sizes. If they are on desktop, they can also view it at tablet at phone sizes; on a tablet, it can also be viewed at phone size.
So now we not only show a true preview of what content will look like when posted, but we also allow you to preview how it will look on other devices. Of course that preview is just a best-guess since different devices have different window sizes but it does give you an idea.
We hope this reimagining of an old feature for a more modern web will please end-users and make posting content a more accurate process. Stay tuned for more updates on what's included in 4.1.12!
Version 4.1.12 is currently in beta testing and should be released in the next two weeks.