I tried pleading my case, these are some of the responses I got in my ticket ( 928984 ). I won't list staff names as I don't think that's right to do.
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The problem here is that the image itself will have that orientation. This is because the exif data in the image is read and orients the image in the correct way it was taken. So for example if someone has their phone so it does not rotate automatically, then turns their camera to take the photo, they will have actually taken the photo sideways.
As we appreciate the feedback, this is the way the system works at this point in time. If you wish to express your feedback in our Product Feedback forums so that it may officially be considered and others may comment on the issue, you are free to do so.
If you hold your phone vertically (which these photos are) this is an incorrect orientation as the phone is reading it as horizontal and marking it as such. Then when it's uploaded it looks as it does.
Best suggestion would be to preview the image on their computer and correct it (most operating systems have an image viewer which you can rotate an image) prior to uploading it till a more elegant solution can be made within the suite.