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Joy Rex

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    Joy Rex reacted to Paul E. in Support Ticket Notifications   
    Works for replies on 4.4.9, yet note that it will not create a notification on ticket created/opened by a staff member. Missing that little bit to make it a full solution for us.
    Edit: It turns out new tickets will create a notification, however only if you keep "send e-mail to user" checked when creating the ticket.
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